Acronis Agent User not in local administrators group

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I kept having a problem whereby B&R v10.0.11345 wouldn't work on Windows 7. On trying to run a task, I got an error like "Components not found". Re-installing fixed it but that was hardly a good workaround.

It transpired that the local Acronis Agent User wasn't a member of the local administrators group. Adding it back, restarting the service and it worked - for a while. Come back a few days later and voila, it was missing from the local administrators group again.

Well I've found the cause - my PC is on a domain and is locked down. We use Restricted Groups in the group policy which rebuilds the local administrators group each time the policy is refreshed from a list of accounts specified in the policy. Thefore, as Acronis Agent User wasn't in this list, it was removed.

The fix is to add "Acronis Agent User" into the restricted group which was fine for us as I'm the IT manager and can authorise things like this :-) Not sure a larger corporate would be so happy to add it this way. Then again, restricted groups do have their limitations.

A wish for B&R is for it to check whether the account has the right access rights on start-up and come up with a more user friendly message as opposed to the rather cryptic messages you get now.

Just reporting it here incase anyone else has the same problem in the future.

Rob.

Thu, 04/08/2010 - 12:15
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THANK YOU ROB! Acronis' support team is worthless & it's apparently impossible to get passed on to "Tier 2". Omar tried to convince me that it just wasn't possible to run as a non-administrator and that "Tier 2" said there was nothing I can do.

For everyone else, Acronis Workstation 10 does work fine as a limited user on a windows domain as long as the user is in the Backup Operators group. However if you use the Restricted Groups policy, you have to do as Rob says above and add the Acronis Agent User to the local administrators group via the GPO. (You also have to restart the Acronis service, or reboot the machine, before it'll work.)

Wed, 07/21/2010 - 20:17
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I want to disable Acronis Agent User for it hinders me to install or uninstall programs in my machine it want me to enter the password and i do not know the password can u help me?

Fri, 10/03/2014 - 10:47
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Onkgolotse Tsimako wrote:

I want to disable Acronis Agent User for it hinders me to install or uninstall programs in my machine it want me to enter the password and i do not know the password can u help me?

Fri, 10/03/2014 - 10:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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There is no password for Acronis Agent user that we can provide.
You can reset the password for it.

Mon, 10/20/2014 - 19:50