Problems making a disk backup
I Have acronis 2014 and use it to backup my main PC (windows 7)and laptop (windows 8). I have separate external hard drives (Western Digital My books) that I backup onto.
The PC backs up fine.
On my HP lap top I keep getting the following error message and it will not let me Retry so I have to hit cancel.
Here is the message;
A possible reason may be poor media quality. Please press Retry to continue with Volume 2 or press Cancel to cancel the operation.
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code: Event code: 0x0004000D
Platform kernel version 6.2.9200
Platform language code 0x0409
Error code Event code: 0x0004000D
Any thoughts would be very helpful.

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