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Seagate Disk Wizard won't load backup image

Thread needs solution

Hello,

I use the Seagate Disk Wizard (which is something like the "lite" version of Acronis I think cause it says Acronis, though I'm not sure which product it directly corresponds to).

This software came with one of the external hard drives I bought, and I use it to back-up the complete image of my desktop every month.

Well what do you know, a time finally came when my desktop caught a virus and while trying to get rid of it I basically made things worse, even though I know what I'm doing.  It wouldn't start in the safe mode, only regular, so I could not run a complete scan, and when I tried to fix the safe mode boot issue using windows recovery console and running fixboot and fixmbr, somehow that converted my drive from NTFS to FAT, and then when I rebooted I was getting an error about missing ntldr.  I found some suggestions online, nothing worked, I tried to use Partition Table Doctor to fix the boot, but then it just gives me a different error that it can't read the drive after restart.

In any case, I'm pretty much out of options and will have to use this image to recover.

So I went to try and do the recover from disk, and the software is telling me that the image file is not valid.  I don't have the exact error right now, but it was saying something like the file is either corrupted (very unlikely) or that it is not a valid archive.  Could that be a versioning issue with Acronis products?  Because I've used both the boot from CD method to do the image backup before as well as the regular backup while logged into the OS.

I do have another image at my parents house, but that's 4 hours away, and I'm pretty sure the image I have now should be restorable.  Any suggestions?

Thanks,
Roman

0 Users found this helpful

Hello Roman,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis software]]

The archives created from within Windows are compatible with Bootable CD, and vice versa. Please try to use another USB port, if you use an USB hub, try to connect the HD directly. If you have enough free space on your internal hard drive, copy the backup file onto it. These operations will help to avoid the possible connection problems (broken port, corrupted cable, etc.)

Also, you can download the latest build of the DiskWizard program, install it to another computer to create the latest build of Bootable CD. This can help.

If none of these solutions helps, it means that the backup file is corrupted, and you are unable to recover the image.

You can ask your parents to upload the file to a FTP server, use Google search to find a server that allows you to upload file free of charge.

Thank you.