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Hi, after manually starting a fullbackup of c:\ it stops every time at ~15% with the error attached below.

OS is Win XP Pro SP3
TI is TrueImage11.8105_s_de

Can anybody help me ?

Greetings
Stephan

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If it worked before and just started doing this, first I'd try a reboot and see if that fixes things.
That will probably fix the problem.
Next I'd try an uninstall/reinstall but use msconfig to disable all non MS services and all startup programs first. This will probably fix the prob is the first thing didn't and even if you installed some other program after ATI that caused the prob.

Next, if I installed a prog after ATI and that's when the prob started, I'd uninstall it and ATI and reinstall but after using msconfig.

See post #2 here:
http://forum.acronis.com/forum/4970

Hello Stephan,

I understand the question and will do everything possible from my side to solve the issue.

Can you please clarify do you use Backup Location as a destination place for the backup archives? If so then it can be the source of the issue. The most probable cause is that the drive letters have been changed in Windows after creating Acronis Backup Locations.

The issue is resolved by doing the following:

  1. Use Windows Explorer to browse for the existing Backup Locations directories. Manually delete configuration files (*.cfg) from them.
  2. Run "regedit" command from Start -> Run and search for the following key:
    • HKEY_CURRENT_USER\Software\Acronis\Fomatik\PlaceBrowser\FavoritePlaces
  3. Delete all existing subkeys under FavoritePlaces:

The issue should be resolved. Backup archive will still be accessible in the folder where there was Backup Location. You can then create new Backup Location and start using it. If you create it in the same folder where it was before and you had there backup archives, they will show up in Backup Location.

If the issue still persists please attach crash dump to the next reply.

- Press the Start button, choose Run, type "drwtsn32" and hit Enter;

- In the dialog that appears check the "Log File" and "Crash Dump" paths, then click the OK button;

- Reproduce the problem;

- Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2 and send them to us.

Let me know if you need further assistance.

Thank you.