Help with ATI Home 2009, build 9796
Windows Vista SP1, ( 32 bit ). Intel based.
On August 14, 2009, I installed ATI Home 2009, build 9796, after I uninstalled build 9709. This was an update from build 9709. After the installation, build 9796 seemed to be working correctly. The first thing I did was to make a Rescue Boot CD. I was able to boot using this CD, I could see my image archives with it and everything looked and acted about the same as it did when I was using build 9709. I also created a new scheduled task.
About the same time I also downloaded Reg Cure, the registry help program, but I can't remember which one I downloaded first. I had been having a few unexplained problems and I thought there may be something wrong in my registry. The Reg Cure was a trial that only told me that I had some problems, and in order for me to have them fixed I would have to buy the program (no trial), and didn't even tell me what the price would be.
After downloading these two programs I shut down the computer. The next day when I booted up I had several programs I couldn't open, and most of those that opened I had difficulty getting them to close. Also, everything was slow. I have two computers and they are both connected to the same network. I seemed to lose all connection between the two computers, I could not print with either one, and I could not access the internet, with either computer. I could look at my Windows Mail, but I wasn't receiving any new mail.
I feel that all of this had something to do with the Reg Cure program but I didn't know how to correct it. So I did a Windows System Restore to the day before I made the changes described above. This brought me back to August 13, 2009.
I am planning to reinstall ATI Home 2009, build 9796 but I have some questions. I used the Acronis Cleanup Utility to help uninstall build 9709 but I still find some read-only files here: Computer>TEMPFOLDER>, SATA01_C(C:)>Users>DAVIDJ~1>AppData>Local>Temp>Acronis. Name: Driver Setup, Date Modified:8/14/2009 2:35 PM, Type: File Folder, Properties: 7 Files 0 Folders, Attributes: Read-only (Only applies to files in folder).
My question is, can I just click on this folder and delete it manually? I would appreciate your suggestions as to whether a registry repair program is something I should be trying to use, and if so, what program would you recommend. If I do decide to use a registry repair program, should I use it before or after I reinstall build 9796? Any other suggestions you may have would be appreciated.
I use ATIH for making image backups of my OS-partition and I never use System Restore and that kind "safety measures". A few reasons:
I only accept or want processes in the background that are really necessary.
I want to decide myself when a "snapshot" has to be made.
I can go back in history as far as I want (as long as I kept the image files).
But most important: an image backup is reliable and a previous situation can be restored, even if the OS-partition is fully corrupted and Windows can't boot anymore.
Note. And I save (personal) documents (including e.g. the Outlook data) not at the OS-partition. So, I don't have to worry about 'recent work' when I restore the OS-partition.
Summary: I hope that you have an image backup of, let say, one week ago.
Two other registry cleaners that are well known are CCleaner and JV Power Tools Lite. Both are freeware. I have used them both for quite some time with ATI2009 b9796 with no problems. Both have a restore function if you should have issues. I generally run a cleaner after uninstalling software using the Add-Remove Control Panel as there are usually bits and pieces left behind.
Of course, how could I forget CCleaner!!
RegCure did not create your issue. As others have suggested there are a number of freeware applications that will do the same. I've run several and I don't know if they helped or not, they always seem to find a bunch of issues but I don't see any system performance improvement. I've been using Microsoft's SysInternals Process explorer to determine what is running and what is consuming my system (see http://technet.microsoft.com/en-us/sysinternals/default.aspx for more details and more tools). To get better performance:
- Click start > run, type "msconfig" (without the quotes), click on the startup tab and remove the check for anything you do not want to start at boot time. Some items will be obvious and others will take study on your part.
- Use the SysInternals Process Explorer to see what is running on your system and determine what can be eliminated. This will take a lot of study on your part.
- Get more PC memory, 32 bit systems will use a max of 3GB, 64 bit systems are limited by what your motherboard will support.
- If you have multiple internal drives, put the paging file on a drive other than you boot drive.
- Defrag can be an issue, I use Diskeeper to keep all of my drives defraged.
- There are memory defrag applications, in the past I used them and found them very helpful but I'm not sure if Vista or Windows 7 will benefit from such. Perhaps someone with experience can better answer this.
- Use something like Hard Disk Sentinel (see http://www.hdsentinel.com/) to check the health of your drives. This has saved me numerous times. If you have a sick drive not only do you stand to loose your system/data but the performance can be the pits.
I am planning to reinstall ATI Home 2009, build 9796 but I have some questions. I used the Acronis Cleanup Utility to help uninstall build 9709 but I still find some read-only files here: Computer>TEMPFOLDER>, SATA01_C(C:)>Users>DAVIDJ~1>AppData>Local>Temp>Acronis. Name: Driver Setup, Date Modified:8/14/2009 2:35 PM, Type: File Folder, Properties: 7 Files 0 Folders, Attributes: Read-only (Only applies to files in folder).
My question is, can I just click on this folder and delete it manually?
I still need an answer to the question above. I'm not sure if deleting in this manner is acceptable or not.
Thanks to everyone who has answered so far.
Davidj
Late yesterday evening, O8-21-09, I again downloaded ATI Home 2009, build 9796. Before I did that I ran JV Power Tools registry cleaner and also ran the Acronis Cleanup Utility again. JV Power Tools said my PC Health was 100%, and the Registry Health was 96%. Their were 4 files that it could not fix. Then I scheduled a new Full Backup task and left everything till this morning.
The backup, which started at 4:00 AM, was successful and I was able to validate it in Windows and using the Rescue Boot CD. However, once again, my computer was really slow, I did not have a connection to the internet and I could not shutdown Windows Mail, having to resort to restarting my computer to get it closed. Up until I installed ATI Home 2009 again, I was not having any of these problems. This is just about like I described in post #1. And I did not have a working network. I am at a total loss in trying to understand how installing ATI Home 2009, build 9796 is affecting my computer.
So, once again I resorted to a Restore Point just before the time I installed ATI Home 2009, and again it resolved all these problems. If anyone has any reasonable thing for me to try, or an explanation of why this is happening, I would be most grateful.
Below is a screen print of the Validation screen, with my comments. I'm not sure about attachments in this new forum, I hope the screen is here.
The installation of True Image adds three items in your StartUp folder. You can try disabling one or more of these to see if it resolves the problem.
I too loose my Internet connection when I install ATIH 9796, it's OK with 9709. I have tried everything that I can think of but no way José.
Given up on build 9797 and gone back to 9709. Thank goodness that I thought to make an image before I installed 9796. At least I now know that it's not just my PC!!
Wallace,
I have found several sources that I think may help you with the loss of your internet connection when you install build 9796. Having said that, it didn't help me, but it has worked for numerous others. Below is a list of URLs pertaining to this problem. Hope something in these post help you.
http://forum.acronis.com/forum/3032
http://wilderssecurity.com/showthread.php?t=229915 Other threads at wilders are 248403, 1504561, 1176884
http://support.microsoft.com/?scid=kb;en-us;177078 and http://kb.acronis.com/content/1554
Davidj,
Now I'm confused. Your initial problem had to do with a loss of networking as I understood it. This was the scope of the original posting. For the loss of an internet connection the IRPStackSize issue does not address that. If your issue is an internet connection problem leave the IRPStackSize value at decimal 18 or 21 and persue other issues regarding the internet matter. Perhaps you could provide some more details about your setup.
Thank you Davidj for taking the time to reply. I have previously adjusted the stack size but still no-go. It is currently set to 30. I will try increasing it when I have a little more time.
Hello Davidj,
Thank you for your very informative posting. I now understand that you do have a networking problem. One thought that I have is to run the System Configuration Utility (Start -> Run and enter msconfig, press OK). Go to the Startup tab and Disable All. You will need to re-boot. When the system comes back up shut down any firewall and anti-virus software and see if networking is working. This may help to isolate the matter if it is a software conflict. If it now works you will need to re-enable the individual startup items, perhaps one at a time to isolate the problem child. Other than that I have no other thoughts at this time.
Nothing to do with your problem, but is it a good idea to post your products keys?
I've just had a thought, I seem to recall someone on the old forum gained this problem when they installed SP1 for Vista, though I think they were using a beta version of SP1.
Quote-Nothing to do with your problem, but is it a good idea to post your products keys?
Not sure what you mean by products keys. Certainly not the serial numbers.
Quote-Nothing to do with your problem, but is it a good idea to post your products keys?
Not sure what you mean by products keys. Certainly not the serial numbers.
The Vista and Office product keys.
bodgy,
We must be thinking of two different things. To me a product key is the multi-character entry frequently separated by hyphens and used when installing an application. To post this for any software would not be professional.
Bruce:
He did post them. Look at reply #13.
Hello all,
I've removed software license details from post #13. It's not related to the issue, can't help to resolve it and it's not safe to share it to public.
Thanks,
Mark and Michael,
Thanks for your help. I missed that detail in post #13. Listing that information serves no functional purpose in troubleshooting problems.
Bruce
bodgy,
Nothing to do with your problem, but is it a good idea to post your products keys?
Thanks for covering my a$$. At the time I was just trying to save time and copied that list from my files. I find that creating such a list when I build a new computer helps me later on if I happen to need that information. It also keeps it all in one place. Bruce Mahnke asked for more details about my setup and I thought to myself "I'll just copy my list of items from my build and send that to Bruce". I just forgot about having those product keys included on the list. That is called engaging your physical resources before engaging your brain.
You also said
I've just had a thought, I seem to recall someone on the old forum gained this problem when they installed SP1 for Vista, though I think they were using a beta version of SP1.
When I purchased my copy of Windows Vista Ultimate, SP1 was part of the package. I never did have to download it. Are you suggesting that I should delete SP1? My computer operates fine with SP1 and other builds of ATI Home 2009. I start having the problems when I download build 9796, and uninstalled build 9709. I will try and do a search on the old forum and see if it provides me with useable information.
Michael, thanks for removing that information. I'm sorry that I caused you extra work.
There are a lot of good and knowledgeable people on this forum, and the old forum, and I appreciate your efforts to help all those that come here with their problems.
One thing that I keep forgetting to tell is: When I have build 9796 installed, and I am having all the problems discussed earlier, if I boot up in Safe Mode....... Networking, I can access the internet and, if my memory is correct, I may use the printer. I don't know if this is significant but I thought it my be of some use.
The serial number is not a big deal - these mistakes can easily happen. That's why we respond when we see these things to maintain the professional spirit.
As a second thought now that Vista SP2 is released might that be another option. I don't know as I have never seen any version of Vista. Others here have however, I'm thinking in particular of poster K0LO. He is very knowledgeable as well as are many others.
Bruce
David:
The common factor that I see in your setup is that both computers have ESET Smart Security installed. Acronis and most of the antivirus suites install upper filters in the registry and conflicts can sometimes occur. I believe that these would be inactive when you are in Safe Mode.
As a troubleshooting step can you temporarily disable ESET to see what happens? If there is a conflict between Acronis TrueImage and ESET Smart Security then you will need to work with either Acronis or ESET to resolve this.
Interesting thought, I use ESS and haven't had this problem with TI but .........
There was a version of the firewall engine in early v4 that caused almighty problems for some people in denying access to the net and some programs from running, me included, - you can check if you have an early version by 1. seeing how many denial server attacks are being recorded in your ESS log - look to see if they refer to either your router (if you use one) or yourself (127.0.0.1) - you can also right click the eye icon choose about and see which firewall version you are running. v1051 is the latest released.
Sorry to hijack this thread but I have been reading with interest the comments here. You know I have similar problems with build 9796 and have gone back to 9709 which works fine.
Wanted to let you know that I am also using ESS v4. When it was initially released I had tremendous problems with the firewall blocking connections etc. However, that seems to have been sorted out some time ago. My current firewall build is 1051 (the current version).
This is too much of a coincidence and must be related IMHO.
I've got the same problem with build 9796 and ESS4. I've disabled ESS and I still have no internet once build 9796 is installed. I can do a system restore back prior to build 9796 installation and everything is back to working normally. It has to do with build 9796 and ESS. From everything I've read, build 9796 is terrible. Is there a way I can go back to 9709?? Where would I download it??? I don't believe this is an ESS issue as I've been running ESS for almost 2 years now without any problems. Acronis, are you out there???
One other note... I had the same problem with TI 2010 beta, so the two programs must be using some common code. THis program is totally worthless to me right now. I've spent over 20 hours trying to resolve this. Paid programs should not be this hard to get working!
Jeff
This reply is intended for several different contributors.
Bruce,
I am using Service Pack 2. It was installed in a Microsoft Update, during the night, and I missed the fact that it was installed.
Kolo,
I totally shut down my Vista computer and my XP computer. Then I disconnected my modem/router from the internet, and rebooted. Then I went into ESET and Disabled Firewall, Disabled Real Time system protection and Disabled Antivirus and Antispyware protection. User Account Control was also turned off. Windows Defender was also disabled. I then reinstalled ATI Home 2009, build 9796. Then I reconnected my modem/router and I still could not access the internet. If I booted into Windows Safe Mode Networking I could access the interner, but I could not print, see attachment below.
bodgy,
The version of the firewall I am using is v1051. I went to the log files, ESET Personal firewall log and found 6 entries. All of these entries occured between 8/11/09 and 8/26/09. The "Event" was the same for all 6 "Incorrect IP packet checksum". No denial server attacks were found.
Bruce, going back to your post #14, I looked at the System Configuration Utility, Startup tab and I am a little squeamish about doing this and I could use some reassurance. The reason for my being hesitant is due to a Microsoft help file where they said: "Disabling applications that normally run at boot time might result in related applications starting more slowly or not running as expected" This is from mshelp://windows/?id=bd9e1cb6-a66a-47a8-a4b6-ef7ea672ae4b This was a help file from Microsoft entitled Using System Configuration. Below is an atachment showing my startup files.
Davidj,
Disabling the startup entries in the System Configuration Utility has never been a problem for me. I routinely take that approach when installing any complex applications. Microsoft's statement is correct in that many things will not load at boot when in that mode. This is what is desired to prevent conflicts with the installer. When doing this and the new program is installed you must go back into the System Configuration again and do an enable all and re-boot. Another approach is to shut them down using Task Manager. Antivirus programs are another matter. Each one is different but it's important that they be disabled also. Think of the many times you are prompted to close all running programs when installing an application.
Bump...
Still no internet with build 9796 and ESSv4. Anyone from Acronis listening out there??? Surely there has to be a fix. Can you give me a link to 9709 since it works with ESS????? I'm not the only one with this issue. Also, as stated above, your new TI 2010 beta has the same problem!
Jeff Butler
Bruce,
I went to msconfig and in the General tab I chose Startup selection, then chose the Startup tab and then chose Disable all. Then I clicked on OK and the program said it was going to re-boot.
After that was done I turned off User Account Control and disabled everything in ESET, Then I installed ATI Home 2009, build 9796.
After ATI Home 2009 was installed and the computer rebooted, I tried to open Windows Interner Explorer and it would not open. I have done this scenario twice today with the same results each time. The second time I waited 7 minutes for Windows Internet Explorer to open, it never did. I also tried my Windows Mail and it just said "connecting" and never opened. Again, I could not close Windows Mail and had to reboot.
There is one thing comcerning the "Disable all" task that I don't understand. After I installed ATI Home 2009, I thougt I would go look at the Srartup tab and see what it looked like after I "Disabled all". When I opened it all the items had been Enabled. If I could have gotten to where my Internet connection would open, and I wanted to start enabling one item at a time, how would I have done that? I'm asking this because I am not sure that these items are staying disabled when I start installing ATI Home 2009.
David
Not to discourage anyone, but I've already tried disabling all startup items and disabling all startup services. It did not work. TI 2009 build 9796 WILL TRASH YOUR SYSTEM if you have ESSv4 installed period! No internet, crashed Outlook (can only exit by task manager), no network access.
Jeff Butler
I went to msconfig and in the General tab I chose Startup selection, then chose the Startup tab and then chose Disable all. Then I clicked on OK and the program said it was going to re-boot.
Looks like I missed a step. I forgot to mention Apply. It should have read:
One thought that I have is to run the System Configuration Utility (Start -> Run and enter msconfig, press OK). Go to the Startup tab and Disable All then select Apply and press OK.
That's the reason that nothing happened.
Edited to comment on Jeff Butler's posting #32 which I hadn't seen: So it appears that there is a software conflict. I'm not familiar with ESS or ESET so I have no experience to draw from but it does appear that the two companies need to work together on this. Perhaps Acronis support can give you a link to TI 2009, build 9709 if that worked and you need the file.
It would seem unwise to make a definitive statement that ESS v4 and TI don't work together as for a start I have ESSv4 and various version and builds of TI and none have had a problem with ESS. Ialso can't find any posts on the ESet forum with this problem either.
That isn't to say this problem doens't relate to ESS and TI, but if that is the problem, then there is something else in the mix that is proving to be the catalyst, otherwise near on all users of TI and Eset would be having the problem. Of course there is no way of easily knowing how many TI users also have TI installed as well.
No network access is certainly an ESS reported problem, and one I had with an earlier build of Firewall, however ABR10 and TI 9709 and 9796 had no problems with it - though if you use a NAS then indeed there would be a problem.
Jeff Butler,
Not to discourage anyone, but I've already tried disabling all startup items and disabling all startup services. It did not work. TI 2009 build 9796 WILL TRASH YOUR SYSTEM if you have ESSv4 installed period! No internet, crashed Outlook (can only exit by task manager), no network access.
Jeff, could you please explain how you know that ESSv4 will cause TI 2009 build 9796 to TRASH YOUR SYSTEM. Have you tried uninstalling ESSv4 and then see what TI 2009 build 9796 does? You seem quite adamant in your conviction and I am curious as to how you came to your conclusion.
In post #33 above, bodgy seems to not had problelms with ESS and various builds of ATI. I made an inquiry on the ESET Support Forum and received an answer from Jenee, who said: "I have used Acronis Home 2009 all builds with no problems between it and Eset. I am also testing Acronis 2010 and there are not problems with Eset either." This post may be seen at
http://www.wilderssecurity.com/showthread.php?p=1533909 post #2.
I am using ESET Smart Security version 4.0.437.0
OK, in my frustration it is apparent that I'm not being productive or helpful. Understand where I'm coming from. Several months ago I had a perfectly working system with Vista Ultimate installed and months worth of other programs installed and configured the way I wanted them. Then I installed the trial version of TI 2009. I lost everything with a BSOD. Since I was dual booting with XP, my restore points were gone, and everything I did, I could not get it fixed. When I Googled the error code, nothing came up. Windows built-in repair functions could not repair it, so I finally had to reinstall everything from scratch. Jump ahead several months and I thought I'd try again. Now with build 9796, I lose internet access. Others with the problem have the same common denominator: TI 2009 and ESSv4. I've read others say that their 9796 caused this, but going back to 9709 fixed it. If you read the old forums (and the new), it seems that 9796 is causing a large number of people to have all sorts of issues. Obviously with forums it's the "squeaky wheel" syndrome. All of the people without problems never visit the forums, so it's always skewed toward the bad. I understand that... Oh, and I understand the need for backups. This whole fiasco several months ago happened when I had to reconfigure my RAID and lost my backups. Bad judgement on my end for installing a program at the same time my backup/restore capability was lost. I've wasted probably over 20-30 hours dealing with this. Software is not supposed to be this hard to install and installing a program is NOT supposed to trash your system, or so I thought, but I've learned...
Jeff
One more time. This morning I went back to msconfig, and disabled all entries in the Startup tab. Thanks for your help Bruce. After disabling these entries I turned off User Account Control, ESET is turned off when I disable the entries in the Startup tab. I installed build 9796 again and then the first thing I did was try to open Windows Internet Explorer. IE would not open, I let it run 6 minutes before I gave up on it. So it seems that with all of the entries in the System Configuration, Startup tab disabled I still cannot access the internet when build 9796 is installed.
I went back to msconfig and all the entries that I disabled earlier were still disabled. However, there were three new entries that were enabled, all of them were from the installation of build 9796. They were as follows:
C:\Program Files\Acronis\TrueImageHome\TrueImageMooitor.exe Location: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe Location: Same as above.
C:\Program Files\Common Files\Acronis\\Schedule2\schedhlp.exe Location: Same as above.
Next I went into System Configuration, Services tab and clicked on "Hide all Microsoft services". On the list of services still displayed, two were connected to ESET.
SERVICE MANUFACTURER STATUS
ESET HTTP Server ESET Stopped
ESET Service ESET Running
Now I am wondering about the significance of the ESET Service status as running. Should this be disabled before I try to install build 9796 again?
While I'm on the subject, if I should try to disable services as a check to try and find out what my problem is, would it be best to "Hide all Microsoft services" and then just disable those services left, or should I disable everything? When you ENABLE an item in Services or Startup, do you then click on apply, then OK, then reboot, on each and everyone? Here I'm assuming I would be doing one at a time.
OK, disable the Acronis services - unlike the firewall software these will completely stop when disabled.
Then reboot and see what happens.
If still a problem, unplug yourself from the internet (assuming you are not using dial up) then go to START button \Run and type in services.msc
Click OK and then scan down the list that appears in front of you and Stop the Eset entries and disable. Reboot.
One think that springs to mind on the firewall side of things might be that ESS access protection is barring access to the internet and TI.
If you have ESS set to automatic mode change this to interactive - delete all entries that appear under Rules and Zones - this is a nuiscance as every program that requires access to the internet or wants to run will have a pop up asking you to authorise access - so long as you tick the make permanent option you will only have to do this once.
ESS will have to be enabled and running for this to work.
David,
Do not disable any Microsoft services. I don't know how to comment on ESET software as I have never seen it or used it. If you do decide to uninstall it for any reason please read the info in the link below. I believe this applies to what you have.
The only reason that I suggested initially to do a Disable All was to see if in that condition the problem was solved. Since it didn't help you can do an Enable All to get the applications running again. Had that solved the problem enabling them one or perhaps two at a time should identify the area of concern.
Read this regarding ESET:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&actp=LIST_RECE…
I have been woriking with Acronis support on my ATI HHome 2009 problems for quite some time. On 09-18-09 I received am e-mail from them stating that my case has been escalated to a tier 2 Support professiona.
As soon as they solve the problem, I will post the answer here.
With the help of labrador999 (see http://www.wilderssecurity.com/showthread.php?p=1533909 post #13) I think I have found an answer to my problem of not being able to access the internet when I install Acronis True Image Home 2009, build 9796, in conjunction with ESET version
4.0.437.0 For your reference I am using Microsoft Vista Ultimate, SP2 on an Intel Quad Processor, 4 GB ram and Explorer 8. For a more complete description of my system look at Post #13 in http://forum.acronis.com/forum/3124 . Also, I am using an Actiontec M142WR modem and router combination which was provided by my ISP, Verizon FIOS. Two other locations that relate to this may be found at http://www.wilderssecurity.com/showthread.php?t=249919 and
http://forum.acronis.com/forum/3032 .
In relation to a somewhat similar problem ESET stated, in part, “Certain modems and routers can cause conflicts with your updated ESET Smart Security Personal firewall.” This was said in ESET KB SOLN2207, in relation to a slightly different problem about Slow or no Internet connection (4.0). So it may have something to do with the modem I am using.
It would be interesting to know what others, who have this problem, or never had this problem, are using in relation to modems and routers.
This morning, after disconnecting my FIOS cable connection, I PERMANENTLY disabled the Personal firewall in ESET (see ESET KB SOLN2189) and I temporarily disabled my Antivirus and antispyware protection (see ESET KB SOLN548). Then I reinstalled Acronis True Image Home 2009, build 9796. One word of caution, if you permanently disable. or enable, the firewall, be sure to reboot your computer to make sure the action is complete.
After I installed build 9796 in ATI 2009, and reconnected my cable connection,
I then tried to access the internet and I could make my regular connections. Then I enabled the Antivirus and antispyware protection, and everything still appeared to be working properly. Then I enabled the ESET Personal Firewall and tried to access the internet and I had the same problem I had in the past; Internet Explorer 8 could not access the internet.
Next, I again PERMANENTLY disabled the Personal firewall in ESET. This allowed me to again access the internet. I still wanted some kind of firewall for my protection, so I turned on the Windows Firewall that is built into Windows Vista. Using the Windows Firewall worked for me and did not cause a loss of internet connectivity. (See ESET KB SOLN391). I see this as a temporary solution and hope ESET has a solution that will allow me to use their Personal firewall.
In relation to a somewhat similar problem ESET stated, in part, “Certain modems and routers can cause conflicts with your updated ESET Smart Security Personal firewall.” This was said in ESET KB SOLN2207, in relation to a slightly different problem about Slow or no Internet connection (4.0). So it may have something to do with the modem I am using.
Now I need to see if ATI Home 2009, build 9796, is going to work with my system.
I am going to send a copy of this to Acronis support and ESET support. It is my hope that these two companies will not try and blame each other for the problem, but will work together to solve this problem.
Quote from Davidj:
"I see this as a temporary solution and hope ESET has a solution that will allow me to use their Personal firewall."
While I appreciate your deligence in getting this solved, I do disagree on the premise that it needs to be fixed by Eset. If I've had a perfectly working anti virus/firewall program for over two years, why after installing one piece of software would I blame the newly created problems on my firewall program? Then when I uninstalled this new program (TI2009), all functionality returned. It sounds like an Acronis issue not Eset's. I do believe they both should work together to resolve this.
Jeff Butler
I do disagree on the premise that it needs to be fixed by Eset.
With programs that interact with each other it's sometimes difficult to know which of either or both programs have a problem playing nice.
If you frequent the Eset forums, you'll know that Eset had problems with some builds of their firewall, it'd work for some people and cause networking problems with others.
I never had a problem between TI 2009 and ESS, but I did lose network connections due to ESS thinking my own computer was attacking itself. Other people did report problems when they added or removed various programs.
I agree with the whole "playing nice" situation, however I still stand by my facts: ESET anti virus/firewall no problems for over 2 years. Install TI 2009 build 9697, all hell breaks loose. Uninstall build 9697 everything back to normal. Install TI 2009 build 9607 everything still working, but I'm running an old version without fixes/improvements. Two versions of same program. One works with ESET, one doesn't. Period...
To me the ball is in Acronis's court, but it would be nice if they could work together on this...
Jeff
Jeff, if you will look at my statement that you quoted in post #42 above, I think you'll find that I never mentioned the word "fixed". I said I hoped they could provide a SOLUTION that would allow me to use their Personal firewall.
I had in mind a solution such as some way I could configure the firewall, or whatever they could come up with, that would be a workaround for this problem. I never meant to say that Acronis or ESET were totally responsible for this problem, I even mentioned that there was a possibility that it could be a problem with my modem/router. I don't really know if anyone is at fault, I see it as an incompatibility problem. I would just rather use ESET's firewall rather than the Windows firewall, and thought they may have a solution to this.
Here is what Acronis Support had to say about this problem. I think they missed my point, you shouldn't have to create a "work around".
I am glad to know that you have found the solution to your network issue. Thank you very much for the update. It will be of great help in resolving network issues of customers using ESET security.
Please check whether ATI 2009, build 9796, works properly now with your system.
If the backup files change its dates while restoring, you can follow the steps provided in the following link:
http://kb.acronis.com/content/1762
Please let me know if you have any other questions. I will leave your case open until you permit me to close it. I look forward to your response.
Hallo,
please let me know what is going on concerning the problem ATI 2009.9796 and Eset 4.0.467 in combination with Vista SP2.
The temporary solution of deactivating the firewall in Eset 4.0.467 cannot be the final one because I have paid for a firewall that I cannot use now. Or the other solution is to uninstall ATI. That isn't an option I want to do.
So I have paid money for both products and cannot use both together.
Eset doesn't change anything in their software, because they say their software was the first one. Problems have come with ATI 9796.
And Acronis don't tell me now that there is a new version (ATI 2010). For this new version I have pay again. I don't want to spend money for solving this bug. I want to use ATI 2009 what I have paid for.
So come on Acronis and Eset. You are the only who can solve the problem. Please talk together and present a solution.