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Failure with differential or incremental backups but not full backup

Thread needs solution

I am having trouble with differential and incremental backups. I have increased the shadow storage by quite a bit. This just started happening, here is the error I am getting:

Error occurred while running the backup and recovery engine.
Additional info:
--------------------
Error code: 2
Module: 218
LineInfo: 600f7166ce397df5
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39281
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecoveryAgent\BackupAndRecoveryService.exe
Message: Operation with partition '0-0' was terminated.
Details:
Read error.

Error code: 0x70003
Tag: 0xDF81DA2C74EC501D
Failed to read the snapshot.

Error code: 0x10C45A
Tag: 0x14181C22EF45AD46
Not enough storage is available to process this command

Error code: 0xFFF0
code = 2,147,942,408 (0x80070008)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Error code: 3
Module: 7
LineInfo: df81da2c74ec501d
Fields:
Message: Read error
--------------------
Error code: 50266
Module: 16
LineInfo: 14181c22ef45ad46
Fields:
Message: Failed to read the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields: code : 2147942408
Message: Not enough storage is available to process this command
--------------------

0 Users found this helpful

Hello Teresa,

According to the error message it does not really look like you are using Microsoft VSS.
Can you make sure that in backup options you are using "Software - System Provider"?
Please also let me know what version and build of the product you are using.
If you can collect a system report from the machine and provide it to us I would be able to provide more information.

Hello
We are using backup recovery 10 update 3 build 10.0.12497. Yes we are using VSS and I confirmed that in the backup options, they are actually set to default. And full backups work fine.

Could you explain further what you need by system report?
Thanks
Teresa