Scanning during "system clean-up" takes very long to complete (> 2 minutes)

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When using the "System Clean-up" of the "Tools & Utilities", True Image Home 2010 starts the scanning process which takes on my Windows 7 machine more than 3 minutes or longer. Sometimes, it will not complete at all.

Is this normal operation? If not, can this performance issue be fixed?

Dave

Sat, 03/06/2010 - 01:26
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I don't see many postings on this topic, but if the System Clean-Up has found more than about 600 files, it becomes extremely slow or even crashes with a runtime error.

Has anyone looked into this yet?

Thanks,

Dave

Thu, 05/13/2010 - 03:29
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Hello Dave,

Please accept our profound apologies for the difficulties you've experienced.

We'll do our best to help you and resolve the issue, but first we need some additional information from you in order to investigate the issue and eliminate its cause. Could you please do the following?

  1. Please collect Dr.Watson Crash Dumps;
  2. Collect AcronisInfo output;
  3. Submit a support request with the gathered information.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Thu, 05/13/2010 - 05:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I have a similar problem. System clean up reports 9000+ items and there's a spinning cursor over the window. In task manager I can see it's using 100% CPU on one core, and the program ramps up its allocation to 2GB of RAM before the window closes itself without warning. This is quite repeatable. I can't submit a support request as I'm still using the trial version of True Image Home 2011, pending delivery of the full product...

the attached graph shows the RAM allocation happening twice

Attachment Size
50043-92806.jpg 186.1 KB
50043-92809.jpg 71.96 KB
Thu, 12/02/2010 - 21:36
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

I can confirm the same situation with an older version True Image Home 2009 System clean-up:

Problem:
- After about 1-2 minutes it shows "Scan finished: 3404 found" but the scan still keeps running and finally shows "4197 found".
- CPU usage takes 100% all the time, even after scan got finished.
- In the following 10 to 15 minutes RAM gets filled up slowly up to 99% and later on True Image quits by closing itself.

Conclusion:
System clean-up is a useless toy. It does nothing but wasting your time.

Mon, 01/03/2011 - 14:16