Acronis Recovery Failure on Dell Venue 8 Pro

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Hi,

I have a number of Dell Venue 8 Pro devices that require exactly the same set up on each. I have manually set one up and now would like to use a created image via the network to image the other devices.

Taking the image created presents no problems (via booting with Acronis USB (Windows PE) and saving it to my network PC), and it seems as if recovering the image works as well until I re-boot the devices. I then get the Windows Start up repair which tells me it cannot fix the problem. I have tried recovery with the MBR over write and without .. neither make any difference. Sfotware is Acronis Backup 11.5 Build 11.5.39029

Factory reset is available on the devices and works fine.

Just to show that I am taking the image correctly I have done the same with a number of Dell Venue 11 devices and all imaged correctly and are running fine.

Any help appreciated.

Tue, 12/16/2014 - 14:20
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Does it work if you restore only the system partition (where c:\windows folder is located) ?

Tue, 12/16/2014 - 17:52
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Fedor Larin wrote:

Does it work if you restore only the system partition (where c:\windows folder is located) ?

My apologies for the long time for my reply, it has been a very busy few months.

I have continued trying various combinations of what to image, including your suggestion above, nothing works.

What I have discovered is that the Venue 8 Pro now comes with only 4 partitions.

Part 1 - System 100MB EFI FAT32
Part 2 - Reserved 128MB MSR
Part 3 - Primary 23GB NTFS (OS)
Part 4 - Recovery 5364MB NTFS

Where as before it had six partitions (which I managed to image and recover using another piece of software) , and that the 'new' Venue 8 has hard drive encryption enabled by default .. however turning off the hard drive encryption does not help.

I am pretty lost as to where to go next, as it seems the only way I can get these devices set up is to do each one manually.

Mon, 01/19/2015 - 16:53
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Hello Colin,

it doesn't seem to be a case that we'll be able to troubleshoot in forum thread.

Please contact our support team directly so that we can assist you in deeper investigation.

Thank you.

Fri, 01/30/2015 - 14:04
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