Acronis True Image TrueImage.exe CPU load excessively high

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 4
Comments: 6

I've searched and scoured the web for answers to this, tried many of the suggestions from previous versions to no avail. Here's the situation:

Brand-new, clean laptop PC (Lenovo X1 Carbon) with all current Windows 7 x86_64 updates installed. Installed Acronis True Image 2015, and corrected the %PATH% problem it creates (Acronis completely clobbers any %PATH% var you have set, replacing it with its own, instead of appending).

Rebooted, all seems good. Machine is 100% unused, no applications running at all other than normal startup services.

After a few minutes the fans start spinning, faster, than up to maximum speed. The CPU starts climbing to 25% usage for a single executable: TrueImage.exe. Note, this is without EVER running Acronis, not even once, and with no backups configured at all.

If I unplug the laptop and let it sit there, it will take a 5+ hour, 100% charged battery and drain it in 30-40 minutes. All while never launching a single application.

I've gone into Event Viewer and cleared every single log there, rebooted, same story.

I configured a single backup to an external USB drive, to back up every single Wednesday. I ran the first backup to that drive, creating a full snapshot of the laptop. While Acronis is loaded, TrueImage.exe takes 50% of the CPU, while configured backup is set to "Low" priority. After a successful backup, safely removed the drive and rebooted.

After logging in, idle, fans start climbing in velocity until they sound like jets, and the CPU spikes up again with a single process taking 25% of 4 CPU cores: TrueImage.exe.

Right now as I type this, the idle TrueImage.exe process is eating 49% of the CPU, doing absolutely nothing. It's not Wednesday, the external drive isn't plugged in, and it's grinding my fans to death and turning my CPUs into a glass stovetop.

I tried setting the affinity and process priority to as low as possible, to no avail.

I'm not the only one with this issue, so what is the fix for this? If this can't be resolved, I'm going to pursue a return and refund of the purchase price. This is an unacceptable condition for this product.

You can see the results in the attached screenshot.

Thanks in advance!

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2015-01-05_16_09_05-.png 72.57 KB
Mon, 01/05/2015 - 21:10
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 6

Really? Not a single person on this forum is experiencing this? I'm floored, because Google is full of people complaining about this exact issue.

Just to validate and verify this, I installed Acronis on 3 other Windows 7 machines here, all clean and patched to current. All 3 suffer the same exact problem, with the same exact CPU load and issue.

I also noticed that Acronis 2015 doesn't allow you to specify a username when backing up to a network/NAS share, where previous versions did. That pretty much breaks any non-local backup capability, but I'll post that in another thread.

This "upgrade" is very, very disappointing.

Sun, 01/11/2015 - 18:46