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APPCRASH ti_managers.dll

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Problem Event Name: APPCRASH
Application Name: TrueImage.exe
Application Version: 18.0.0.6055
Application Timestamp: 54477da8
Fault Module Name: ti_managers.dll
Fault Module Version: 18.0.0.6055
Fault Module Timestamp: 54477aed
Exception Code: c0000005
Exception Offset: 001a1c74
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I can not run True Image 2015 for more than a few minutes before getting this message.

If I try to run a System report Acronis crashes with the same message.

Help!

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Hello Esther,

thank you for your posting.

Please follow this article to gather information for troubleshooting and contact our support.

Thank you.