LICENS KEY NOT AVAILABLE OR DISBLED

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 1
Comments: 1

Hi, I'm Support Case 00556018 & I'm back.

I contact by phone some times your corner, now I resume the problems still presents:

1) Some time, randomly, I still 've the msg. "No licens key available. Key Disabled". ???
It's the second time I restore any thing, followin your very long procedure (1 hour).

2) The restore of three different disks, in one time, it's impossible.
Always got the error "Partition c:\, never restored".

3) I restored partition c:\, alone, on external USB HD. There is no way to boot from that
new restored HD.
At first Win XP start, but after some seconds I've always a "blu page error" Do chkdsk /f
& so on.....

Finaly, wath is working?? Only the data backup & restore. Not very much indeed!!!

My intention where to implement the system over 1 server & 8 stations, right now I'm quite dobtful. Now I hope to 've a quick solution, I mean a new stable & releyable SW, please no more tests on my PC, no more cancel hiden files, no more strange tricks, no more polite sentences.

I spent 5 working days for 've no results, so "SOLVE THE MESS" or gimme my money back.

Marzio

Fri, 03/19/2010 - 15:36
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Marzio!

Thank you for finding time to report about the issue. I regret that you had a bad experience and faced this issue, but I will be glad to provide you with assistance.

1. I have carefully checked the case but couldn't the needed information, so could you please kindly specify whether you receive this error when recover the image or take the image? 

Should the issue occur on running the backup, I would advise you to check this KB article for details regarding its cause and solution.

2. Could you please kindly give more details regarding this issue? Do you restore on 3 hard drives or 3 partitions? 

Recovery log and screenshot of the issue will be also highly appreciated.

3. Marzio, I regret to inform you that unfortunately Nicrosoft officially doesn't support booting from the USB drive, but you can contact MS support, maybe they will find a workaround for this case.

I completely share your concern regarding the situation you have faced, and be sure I will forward the case information to our management team, but we really need this additional information in order to provide you with the resolution.

Also we would appreciate if you could kindly send us in addition Acronis Info from the machine in question - it will show us current product and system state and will help to identify the case as well.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Wed, 03/24/2010 - 15:45