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ATI 2015 "Failed to open (initialize) the computer

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I have a 3 license version (build 6525) purchased 32 days ago. No support available. ATI starts up but fails to begin a backup cycle and a pop up comes up and lists two errors.

Failed to initialize the snapshot manager library (0x00005)
Tag: 0xD5BF87C202E8759

The system cannot find the device specified (0xFFF0)
Tag: 0xBD28FDBD64ED88C3

event code: 0x000101F4+0x00100005+0x00000009+0x00000014+0x0000FFF0+0x80070014

0 Users found this helpful

Try running the TI cleanup utility (my signature link 4 below).
Read the iincluded insructiions, particuarly item 6 within the cleanup utilty.

Then reinstall the 2015.