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Acronis True Image 2013 activation button is unclickable

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I ordered an ADATA ssd which included a free copy of True Image 2013. I followed the steps and have my 64 character activation key linked to my account and sent to me in email. The problem is, when I enter it into the software, the button "Activate!" is grayed out and unclickable. What should I do?

Thanks,
John

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See if anything in this thread is helpful: https://forum.acronis.com/forum/43359