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version 9.0.10007 can not connect QNAP TS-809U

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Posts: 22
Comments: 3800

Да - в случае отсутствия контракта обновление будет платным. Апгрэйд обычно стоит порядка 60% от цены полной версии. Текущий билд скорее всего будет последним официально выпущенным для текущей версии.

Если будут какие нибудь неофициальные или тестовые версии хотелось бы потестировать...

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Posts: 22
Comments: 3800

Перед выпуском новой версии для большинства продуктов мы запускаем Бета компанию. О ней будет объявлено в письменной нотификации текущим пользователям (независимо от статуса контракта на техподдержку) + будет "приклеенный" пост в данной ветке форума.

Hi to all, i have the exact problem described ! Qnap 4.1 and Acronis VM protect 9.10007, please i need the fix for my qnap with NFS. Can you send me the link via private message?
.

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Posts: 22
Comments: 3800

Hi Stefano,

I have updated the original post in this thread so that link to hotfix build is more visible (it's also present in the thread above).

======EDIT=======
Acronis comment:

We're now preparing a public KB article with the link to the build (finally got an approval for publishing it, so there is no need to send private messages to everyone):

Please find the below FTP link where the builds with QNAP fix are uploaded (pick up the build locale you require):

NOTE: if you run into any issues with this new build you would still need to contact our support team for assistance.
======EDIT=======

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Hello Vasily,

I have a problem thats look like nearly the described one.
I courrently use Acronis Backup and Recovery 11.5 (39029) (universal license).
And the error occurs if I will recover it as a virtual machine (vmware) on a ESX(i) host.
The backup is stored on a QNAP TS-870-U-RP FW:4.1.2 (2015/01/26).

Best regards,
Börly Molitor

Code: 10.551.532(0x00A100EC)
LineInfo: 0xB320396ADFE3E67;

Module: disk_bundle_tape_off_glx_pic_39029
Message: Failed to resolve the path to the backup in archive 'arl:/AAAA6753-9F1E-4FC1-A033-38B75B75190D/FFB2E337-B73A-4EB7-BFD0-D93350603BCE/1E8AFAAC-3631-4491-A8AD-9F43B29E711A/4FAE68B9-A681-4E97-A3C0-8D3F9FD1DE1E'.

Code: 4.194.944(0x00400280)
LineInfo: 0xA1D3981537C68767;

Module: disk_bundle_tape_off_glx_pic_39029
Message: Failed to open the metadata directory.

Code: 5.832.764(0x0059003C)
LineInfo: 0x28EDBBF5D246C445;

Module: nfs_supp_glx_pic_39029
Message: Failed to mount the NFS share. ('143.21.88.36:/backup')

Code: 5.832.765(0x0059003D)
LineInfo: 0xCAA935157D7E71E3;

Module: nfs_supp_glx_pic_39029
Message: A non-zero exit code has been returned while mounting the NFS share. ('nolock,soft,vers=3', 32)

Code: 5.832.765(0x0059003D)
LineInfo: 0xCAA935157D7E71E3;

Module: nfs_supp_glx_pic_39029
Message: A non-zero exit code has been returned while mounting the NFS share. ('nolock,tcp,soft,vers=3', 32)

Code: 5.832.765(0x0059003D)
LineInfo: 0xCAA935157D7E71E3;

Module: nfs_supp_glx_pic_39029
Message: A non-zero exit code has been returned while mounting the NFS share. ('nolock,soft', 32)

Code: 5.832.765(0x0059003D)
LineInfo: 0xCAA935157D7E71E3;

Module: nfs_supp_glx_pic_39029
Message: A non-zero exit code has been returned while mounting the NFS share. ('nolock,tcp,soft', 32)

Hi All,

I solve it :)
I quick workaround, change the 'Root-Squash' settings auf no.

regards,
Börly Molitor