Problem with Acronis License Server Management Console

Hello Julio,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Please restart Acronis services:

- Go to Start -> Run -> services.msc
- Right-click on the following Acronis services, and click on Restart:

- Acronis Managed Machine Service;
- Acronis Remote Agent;
- Acronis Scheduler2 Service.
 

If this doesn't help, please disable SSL encryption:

Open the registry browser, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Encryption\Server, rename the "Server" folder to "Server1".

Thank you.

Hello,

I have the same problem after having installed the Advanced Server Trial. Build of Acronis License Server Management Console is 11.133, OS is Windows Server 2008r2 x64. If I try to connect to the local host, an Error Message E000807D5 appears.

Furthermore if I search for other computers in the Microsoft Windows Network (Acronis Window), I cannot find anyone.
I renamed the RegKey (which I found under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Encryption\Server) but without victory.

What can I do?

Yours sincerely

Mats Marcus

Hello,

I have the same error.
Installed product: Acronis Backup & Recovery 10 SBS - Trial on W2003-SBS

Restartet the mentioned services - no success
Disabeled SSL encryption - no success

What is the next step to get the product licence activated?

Kind regards
John Kanits

Hello all!

Thank you for notifying us about the issue. As far as solution didn't help, we'll need some additional information for successful investigation.

Dear Mats Marcus, please note that build you are using is an outdated one, the latest is 11345. I would appreciate if you could kindly redownload the demo version, delete the previous build, and try again with the newer one.

Mat, John, could you please kindly provide me with the following information: 

1. The full error message.
2. Could you please provide us with the exact sequence of actions that lead to the problem you report, so that we can reproduce it?
3. - Download AcronisInfo
   - Run the downloaded file.

   The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

   This information will allow us to take a closer look at the Acronis product state and logs.

Please kindly contact me with the information gathered!

Thank you in advance for cooperation.

we have got installed acronis backup for small buisness server 2003
and we got the information lizenz is deactivated what can we do
we have reinstalles the software but it doesnt solve the problem
we bot the software by futurex as a download version

stefano rost wrote:

we have got installed acronis backup for small buisness server 2003
and we got the information lizenz is deactivated what can we do
we have reinstalles the software but it doesnt solve the problem
we bot the software by futurex as a download version

This is an issue when the ALS (Acronis Licence Server) is installed on the same server you want to backup. In our case, it was a firewall blocking access. And because our windows firewall isnt able to be modified directly, it needed to be changed through group policy. The following solution worked for us, but be sure to test this before making it live. We are currently using Windows Small Business Server 2003 SP2.

Start
Programs
Administrative Tools
Server Management
Advanced Management
Active Directory Users & Computers
"YourDomain.local"
Properties
Group Policy Tab
Open
Default Domain Policy
Edit
Administrative Template
Network
Network Connection
Windows Firewall
Standard Profile
Define program exception properties
Enabled
Show
Add
acronis_agent.adm:192.168.1.2:enabled:Acronis Agent
NOTE: your server ip address replaces "192.168.1.2"
Reinstall Acronis Licence Server

You should now be able to add keys to your licence server. However, I had to uninstall and reinstall Acronis Backup and recovery software in order to get it working as well.

Hope this is helps. I spent HOURS getting it to work!
-CARLO

I am getting the same error when connecting to the remote PC. Checked the services and disabled SSL encryptions. I am using the trial version. However, when I import the lic file it imports sucessfully but says added 0 lic key. Please help.

Hi, same problems, same answers fron call center corner.
I removed & reinstalled two times all the SW.
No results, 2 days it's works, 3 no.
It's a pity.

Hello all,

Thank you very much for all of your posts.

We have recently released a new article in our Knowledge Base that deals with this specific License Server issue -

- Acronis Backup & Recovery 10 License Server Errors out with "E000807D5: "NAME" cannot be found".

I would recommend giving it a look and check the solution part of the article.

Please let me know if you have additional questions.

Thank you.

Re-installing the license server on a production server is not an acceptable solution. Especially since this happens at least once a month. Please find a solution that does not involve complete re-installation.

Hello IC Info,

Thank you for bringing up this issue and I will definitely help you.

I am terribly sorry for the inconvenience with our software and I am very sorry the article is not a valid solution for you. To get to the bottom of this issue, I would recommend submitting a support request to our experienced support engineers, and ask for the issue to be escalated to our next level support. Please include the following information when you are submitting your request:

1. Brief description of the issue.

2. Mention this Knowledge Article and let us know that it does not resolve the issue.

3. AcronisInfo report from the machine where the Acronis License Server is installed.

Please let me know if you have additional questions.

Thank you.