Task Post Command Not Working
I mentioned this in a different thread, but I don't want to "take over" that thread for a problem I am having.
Anyway, I am trying to run a script file in a post command. The script calls robocopy to copy over .tib files to a second destination. After setting up the post command and running the backup task to test, the backup task runs fine, however the new files are not copied. I know the script file works because the files are copied when I run the script manually.
When I go back into the Configure Post Command settings and run the "Test Command" it returns a failure, However, the new files I had made, before running the Test Command, ARE in fact copied. (See attachment "test_post_command_failure.png")
When I again press the Test Command button, it returns a success. (See "test_post_command_success.png")
It seams that the only time the command works is when I press the "Test Command" button. It does not work when the Task is actually run.
It makes little difference whether or not the script file is a .bat, a .cmd or a .vbs version.
The script is as follows:
robocopy \\MTPS-BACKUP\Disk_Backup\ProjectDriveDI\ProjectRec "K:\Acronis Backups\ProjectRec" /mir /z /mt:8
I am running:
Windows 7 Ultimate 64bit SP1 with all latest updates.
True Image 2015 build 6525
Attachment | Size |
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test_post_command_failure.png | 18.22 KB |
test_post_command_success.png | 18.11 KB |

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Hi Grover,
Thank you for your response!
I have created my .cmd/.bat in an elevated notepad as explained. That has not made a difference.
I tried the script that you suggested in your post, and I am still not having any luck.
I am not exactly sure what you are referring to when you say to check to see if any "unblocking" is needed on the robocopy.exe. I recall on one of your other post about another person who was having problems with Post Command calling a script to put his computer to sleep, that right clicking the mentioned .exe file, selecting Properties and under the General tab, making the specified change related to "unblocking" solved their problem.
I was looking for that sort of thing in the properties of the robocopy.exe and I don't see anything about "unblocking". Is this specific to Windows 8? I am on Windows 7.
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I am testing on a Win7 Compaq laptop with SSD internal to Lexar usb flash drive target.
What does your log file show?
Try relocating the cmd file (or whatever used) into a different folder.
Perhaps add a pause or delay to the script so you can see what might be happening.
You might try this scipt for troubleshooting
@echo off
%systemdrive%
cd\windows\system32\
DIR \\MTPS-BACKUP\Disk_Backup\ProjectDriveDI\ProjectRec\*.*
%WINDIR%\SYSTEM32\TIMEOUT.EXE /T 30
robocopy \\MTPS-BACKUP\Disk_Backup\ProjectDriveDI\ProjectRec "K:\Acronis Backups\ProjectRec" /mir /z /mt:8
%WINDIR%\SYSTEM32\TIMEOUT.EXE /T 30
@EXIT
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So, I just got off the phone with Acronis Support. They have been very helpful in resolving some other issues that I have been having with email notifications not working and sections of the TI 2015 UI disappearing.
-Anyway, while on the phone with support we were able to successfully get a script, executing the robocopy command, to work. This particular test was done purely on the local system, no network locations involved. I see that your testing was also done on local, non network drives. The locations that I have been trying to access in all of my scripts have always involved a network location. The conclusion to this test is that somewhere in the chain of commands - from TI starting the script in the post command to the robocopy.exe copying files to or from a network location - the scripts fail because the appropriate credentials to access the network locations are not being passed to the objects in the script, or the execution of the script itself. I'm not sure if this just means credentials for the network locations are needed in the scripts or if this also means credentials for the Windows User Account that the backup task is operating under are needed as well. I figure the windows user account might also be relevant in the scripts because the backup task needs to work regardless as to whether or not the user is logged on the machine. I'm not really sure how all this would work when executing scripts. This is going beyond my scripting know how!!! :)
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I don't know if this would help but give some thought to using Windows Task Scheduler to run the Robocopy script,
but use TI post command to initiate the pre-prepared non-scheduled Windows Task Scheduler.
In other words,
use TI post command to initiate the Windows Task Scheduler command, which in turn, would start the Robo command.
The windows task scheduler also has the feature to be run as administrator.
I have no experience with RoboCopy but looking at some of the examples on the web, it would see that Robo can do what you want.
The purpose of using a bat or cmd file from inside TI is to enable actions such as you want.
Tell me more about the two disks involved.
robocopy \\MTPS-BACKUP\Disk_Backup\ProjectDriveDI\ProjectRec "K:\Acronis Backups\ProjectRec" /mir /z /mt:8
What path is used to the target disk insdie the task by TI for the backup?
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Inserted Lexar 64gb flash drive into my NetGear Router USB connector
Recognized as \\READYSHARE\USB_STORAGE (NOTE USB_STORAGE IS NAME ASSIGNED TO FLASHDRIVE BY ME AT FORMAT TIME)
ADDED TWO FOLDERS
TEST3-SOURCE
TEST3-TARGET
Created new cmd FILE FOR NEW TI TASK with
-----------------------------
@ECHO OFF
ROBOCOPY \\READYSHARE\USB_STORAGE\TEST3-SOURCE \\READYSHAE\USB_STORAGE\TEST3-TARGET /MIR /Z /MT:8
@EXIT
---------------------------
COPY WAS SUCCESSFUL TO THE READYSHRE FLASHDRIVE.
===========================================
1 Information 2/17/2015 10:43:30 PM Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2 Information 2/17/2015 10:43:31 PM Operation Test-lexar-readyshare1 started manually.
3 Information 2/17/2015 10:43:31 PM Operation description: Stage Description.
4 2/17/2015 10:43:31 PM Retreiving Fdisk ver1 disk set to Fdisk ver2c disk set...
5 2/17/2015 10:43:31 PM Fdisk2: Use Disk 1 host= 0 bus = 0 target = 0
6 2/17/2015 10:43:31 PM Refreshing Drivers...
7 2/17/2015 10:43:31 PM Enter to process disks in Mbr Driver (id = 7)
8 2/17/2015 10:43:31 PM Exit from process disks in Mbr Driver (id = 7)
9 2/17/2015 10:43:31 PM Enter to process disks in Gpt Driver (id = 8)
10 2/17/2015 10:43:31 PM Exit from process disks in Gpt Driver (id = 8)
11 2/17/2015 10:43:31 PM LDM: New ProcessDisks(rawLayer, headLayer)
12 2/17/2015 10:43:31 PM ProcessDisks: One more disk to check
13 2/17/2015 10:43:31 PM AcronisLRPCConnect::BEGIN id=2,592
14 2/17/2015 10:43:31 PM Mark All groups as Root Like Dgs
15 2/17/2015 10:43:31 PM ------ Volumes Objects ------
16 2/17/2015 10:43:31 PM LDM initialization complete
17 2/17/2015 10:43:31 PM Analyzing partition '0-0'...
18 2/17/2015 10:43:31 PM AcronisLRPCConnect::BEGIN id=4,236
19 2/17/2015 10:43:31 PM AcronisLRPCConnect::BEGIN id=1,672
20 2/17/2015 10:43:31 PM Analyzing partition '1-1'...
21 2/17/2015 10:43:31 PM Analyzing partition 'C:'...
22 Information 2/17/2015 10:43:31 PM Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
23 2/17/2015 10:43:31 PM Error while opening configuration file .
24 2/17/2015 10:43:31 PM Error occurred while creating the file.
25 Information 2/17/2015 10:43:31 PM Operation: backup
26 Information 2/17/2015 10:43:31 PM Priority changed to Low.
27 2/17/2015 10:43:53 PM Locking partition C:...
28 Information 2/17/2015 10:44:03 PM Create Backup Archive From: C:\Users\Grover\My Documents\MyTextFiles\
C:\boot\
To file: "Test-lexar-readyshare1_full_b2_s1_v1.tib" Compression: Normal Exclude: Files matching mask Match criterion: $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\Grover\AppData\Local\Temp, C:\Users\Compaq User\AppData\Local\Temp, C:\Users\Grover\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Compaq User\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Grover\AppData\Local\Google\Chrome\User Data, C:\Users\Grover\AppData\Local\Opera Software, C:\Users\Grover\AppData\Roaming\Opera\Opera, C:\Users\Grover\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Compaq User\AppData\Local\Google\Chrome\User Data, C:\Users\Compaq User\AppData\Local\Opera Software, C:\Users\Compaq User\AppData\Roaming\Opera\Opera
29 Information 2/17/2015 10:44:03 PM Writing full version to file: Test-lexar-readyshare1_full_b2_s1_v1.tib
30 Warning 2/17/2015 10:44:05 PM Link target was not backed up.
31 Information 2/17/2015 10:44:05 PM The following backups have been successfully created: "\\READYSHARE\USB_Storage\test3-source\Test-lexar-readyshare1_full_b2_s1_v1.tib"
32 True Image 2/17/2015 10:44:12 PM Child process has exited with code '1'.
33 Information 2/17/2015 10:44:12 PM Execution of user command succeeded: C:/PSTools/new3-robo-test.cmd
34 2/17/2015 10:44:12 PM ServerLRPC::_CloseConnection id=4,236
35 2/17/2015 10:44:12 PM ServerLRPC::_CloseConnection id=4,236
36 2/17/2015 10:44:12 PM ServerLRPC::_CloseConnection id=2,592
37 2/17/2015 10:44:12 PM ServerLRPC::_CloseConnection id=2,592
38 2/17/2015 10:44:12 PM ServerLRPC::_CloseConnection id=1,672
39 2/17/2015 10:44:12 PM ServerLRPC::_CloseConnection id=1,672
40 Information 2/17/2015 10:44:13 PM Operation has succeeded.
--------------------------------------
LINE 23 AND 24 SEEMS TO APPEAR HAVING NOTHING TO DO WITH ROBO AS HAS APPEARED IN ALL TASKS.
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Grover,
I'm not sure that I like you anymore! :)
(joking of course!!!)
Does your flash drive on the network require a username and password to access it? The network drive that I am using "\\MTPS-BACKUP\Disk_Backup\ProjectDriveDI\ProjectRecz" is a WD My Cloud network drive. The K:\ drive is a WD USB 3.0 drive plugged into the back of my machine. On the Network drive, there is a "Public" share folder that does not require any credentials to gain access. I'll run a test using that share folder and I'll post my results.
I have already thought of using Windows Task Manager to run a robocopy script. If I am unable to make it work directly from TI, using Task Scheduler will be my next plan of action. The only thing I have to figure out to make work is how to write a script to run a Task in Task Scheduler.
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So, ran my test and I think I've confirmed that it's an issue with the script needing to include credentials to access the network drive share folder. "\\MTPS-BACKUP\Disk_Backup" is a password protected share folder on my network drive. "\\MTPS-BACKUP\Public" is not password protected. I had no problems with the script, copying files to the Public share folder. The script fails when copying files to the Disk_Backup share folder. The script, while copying to the Public share folder, was even successful when scheduling TI to run the backup task while I was logged off of the machine.
If it is not one thing, it is another, though... for some reason the script is not exiting the cmd.exe shell process, which is causing the task in TI to hang, showing "Consolidating Backup" in the progress bar. If I go into the Windows Task Manager and End Process for the corresponding cmd.exe process, the backup task completes with no issues. Not sure why it is doing this, even with the "@EXIT" command at the end of the script. I have tried the script with simply "EXIT" as well and even without the "EXIT" or "@EXIT" at the end. Still does not seam to exit the cmd.exe shell. That being said, I did have complete success running a .vbs version of the script. The backup task completed like it's supposed to when using the .vbs script and robocopy copied all the files wonderfully!
So, the big issue I still need to solve is how to include credentials in the script so that it can access the password protected network share folder. If all else fails, I may have to look at using Windows Task Scheduler but I would really like to make the script work with out having to do that.
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RE: consolidating backup response. what cleanup option are you using in the scheme?
I was asked for creditions the first/original time I inserted the flashdrive but not since.
I've seen the same response but only momentarily when old backups re being deleted by the program.
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This is my backup scheme settings. It appears, for some reason, when the post command script is run, the script does what it is supposed to (when copying to the public share folder anyway) but the script is not exiting properly causing the task to hang as it is waiting for the script to complete. One thing I noticed is that when using a .vbs script to do the same thing, if I run the backup a number of times, I get an accumulation of robocopy.exe and conhost.exe processes.
One thing to note, it seams that a TI backup task does not wait for a .vbs script to complete like it does for a .bat or a .cmd script.
===============================================================================================
===============================================================================================
So.... In the middle of writing this post, I included a /log option for the robocopy command in the .vbs script and I believe I have discovered why my backup task appears to hang when the a .cmd script is run. (Granted, below is not the .cmd script that is hanging the backup task.) This is the script as it appears in the .vbs file:
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
set objShell=CreateObject("Wscript.Shell")
objShell.Run("c:\windows\system32\robocopy.exe ""K:\Acronis Backups\TEST-TI_DestinationA"" ""\\MTPS-BACKUP\Public\TESTPublicShare-DestinationB"" /mir /z /mt:8 /log+:""G:\Command Line Commands\Log\robocopylog.txt""")
Wscript.quit
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
The output of the robocopylog.txt file is as follows:
-------------------------------------------------------------------------------
ROBOCOPY :: Robust File Copy for Windows
-------------------------------------------------------------------------------
Started : Wed Feb 18 18:38:19 2015
Source : K:\Acronis Backups\TEST-TI_DestinationA\
Dest : \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Files : *.*
Options : *.* /S /E /COPY:DAT /PURGE /MIR /Z /MT:8 /R:1000000 /W:30
------------------------------------------------------------------------------
*EXTRA File 54.0 m MTP Studios-2015-02-17_2212_BU-22_full_b8_s1_v1.tib
*EXTRA File 3072 MTP Studios-2015-02-17_2349_BU-23_diff_b8_s2_v1.tib
*EXTRA File 3072 MTP Studios-2015-02-18_0010_BU-24_diff_b8_s3_v1.tib
*EXTRA File 54.0 m MTP Studios-2015-02-18_0012_BU-25_full_b9_s1_v1.tib
2015/02/18 18:38:20 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:38:50 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:39:20 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:39:51 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:40:22 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:40:52 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:41:23 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:41:54 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:42:25 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:42:55 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:43:26 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:43:57 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:44:28 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:44:59 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:45:29 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:45:59 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:46:30 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:47:01 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:47:31 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:48:01 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:48:31 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:49:01 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:49:31 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:50:01 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds... Retrying...
2015/02/18 18:50:31 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 30 seconds...
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I think this might be explaining why the script is not exiting when running a .cmd verion (which is basically the same script you tested with GroverH). Basically, the robocopy procross is taking forever to complete because it is, by default, set to retry 1,000,000 times (/R:1000000) and waite 30 seconds between each retry (W:30). I should be able to shorten up these command options so it doesn't wait so long and retry so many times. Either way, in this test, the files are getting copied but I'm not sure about "File Attributes".
Grover, as I understand you are not having any problems on your machine running robocopy in a post command. Whatever is different on my machine, not sure, but it seams that ultimatly I have permissions issue when trying to access the network drive, even on the public share folder.
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I forgot to attach my screen shot in my previous post....
Attachment | Size |
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256166-118645.png | 45.97 KB |
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I have confirmed that the reason my backup was hanging, showing "Consolidating Backups" when using the .cmd script is because:
1.) The robocopy command itself is running into this error:
"ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied."
(Keep in mind that "\\MTPS-BACKUP\Public" is a public share folder that is not password protected on my network drive.)
2.)Even if you do not include the robocopy command options "/R:n" and "/W:n" in your script, robocopy still uses them with their default values of "/R:1000000" and /W:30".
This means that because of the ERROR 5, robocopy was proceeding to retry the Changing File Attributes every 30 seconds with a total of 1,000,000 attempts before it would finally return it's process to the next line in the script, in this case being @EXIT. I'm not sure how many days that equates to! Simply adding the command options with values "/R:3" and "/W:3" in the script to reduce the number of attempts and time between each attempt solved the problem of the backup task appearing to hang for forever. Still, however, my bigger problem remains as to why robocopy is running into this ERROR 5 in the first place. I'm pretty sure it is just a permissions issue. I will run a couple more tests using non-network locations to see what the robocopy log file output looks like afterword and also a test to the "\\MTPS-BACKUP\Disk_Backup" location, which is a password protected share folder.
This is what my .cmd script looks like:
===========================================================================
@echo off
%systemdrive%
cd\windows\system32\
robocopy "K:\Acronis Backups\TEST-TI_DestinationA" "\\MTPS-BACKUP\Public\TESTPublicShare-DestinationB" /mir /z /mt:8 /R:3 /W:3 /log+:G:"\Command_Line_Commands\Log\robocopylog-cmd.txt"
@exit
===========================================================================
The robocopy log file output after running the TI backup task using the script above in post command:
-------------------------------------------------------------------------------
ROBOCOPY :: Robust File Copy for Windows
-------------------------------------------------------------------------------
Started : Wed Feb 18 20:43:52 2015
Source : K:\Acronis Backups\TEST-TI_DestinationA\
Dest : \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Files : *.*
Options : *.* /S /E /COPY:DAT /PURGE /MIR /Z /MT:8 /R:3 /W:3
------------------------------------------------------------------------------
2015/02/18 20:43:53 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 3 seconds... Retrying...
2015/02/18 20:43:56 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 3 seconds... Retrying...
2015/02/18 20:43:59 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
Waiting 3 seconds... Retrying...
2015/02/18 20:44:02 ERROR 5 (0x00000005) Changing File Attributes \\MTPS-BACKUP\Public\TESTPublicShare-DestinationB\
Access is denied.
ERROR: RETRY LIMIT EXCEEDED.
5 K:\Acronis Backups\TEST-TI_DestinationA\
New File 3072 MTP Studios-2015-02-18_2043_BU-44_diff_b15_s2_v1.tib
100%
------------------------------------------------------------------------------
Total Copied Skipped Mismatch FAILED Extras
Dirs : 1 0 1 0 0 0
Files : 5 1 4 0 0 0
Bytes : 108.06 m 3.0 k 108.06 m 0 0 0
Times : 0:00:09 0:00:00 0:00:08 0:00:09
Ended : Wed Feb 18 20:44:02 2015
===========================================================================
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Is Acronis installed for everybody?
Who is user on script?
referring to the tib files to be copied, looking at properies and then security,
who is listed as the User? On mine, it is EVERYONE.
When I click on my
Network/ReadyShare, the word Share is part of usb volume name description "USB-Storage"
None of the above has any particular significance.
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