Cannot recover backup; Target drive not available
i used acronis true image to back up my hard drive to an external hard drive. however, 2 years later when i went to try to retrieve it, acronis will NOT recognize my C drive. it calls the external hard drive the C drive (and not the E drive.) there is no way to retrieve my backup.
what is going on? i have seen some mention of this problem on the internet, but i do not understand the terminology being used and am mystified that the product has simply failed.
i have seen some mention of MBR, but all i know is that i first used my computers internal recovery system to restore the computer to the state it was when it was new. i then loaded and ran true image and it failed. not only did it fail, when i tried the rescue disk i made but it took over the computer which would then only boot up in acronis even when i shut it off and turned it on with no rescue disk in the CD drive.. i finally had to use my reinstallation disks to reinstall the windows operating system, then loaded acronis, and it failed again.
there seems to be no technical support. I bought the product and when i needed it it failed, and there is no one to talk to.

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