some backup to cloud storage failed

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Beginner
Posts: 4
Comments: 5

Hi,

Over the last two nights, some (no all) of my backup to cloud storage failed. Please find one of the log below. Is any connectivity problems on the cloud?

Thanks,
Aldous

------------------------------------
Backup log last night below
-----------------------------------
Backup has failed. Please check the log for additional information.
1 Information 2/27/15 5:00:02 AM Task 'Online Backup (BTIDC02-FS_AD)' changed its state from 'idle' to 'running'.
2 Information 2/27/15 5:00:02 AM Task 'Online Backup (BTIDC02-FS_AD)' was started.
3 Information 2/27/15 5:01:40 AM The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f2a
Fields:
Message: The operation was interrupted due to a problem with network connection to the required file. Attempting to ping for 30 seconds.
--------------------
Error code: 174
Module: 295
LineInfo: 5dba3f1baa5e6369
Fields:
Message: Failed to establish connection with Acronis Online Backup Storage.
--------------------
Error code: 2
Module: 295
LineInfo: 5dba3f1baa5e6366
Fields:
Message: Internal Server Error
--------------------
4 Information 2/27/15 5:01:40 AM Network connection is restored. The operation continues.
Additional info:
--------------------
Error code: 2
Module: 295
LineInfo: ca1e0d8cfa812f3d
Fields:
Message: Network connection is restored. The operation continues.
--------------------
5 Information 2/27/15 5:02:17 AM Backing up VM(s).
6 Information 2/27/15 5:02:18 AM Successfully connected to 'VMware vCenter Server 5.5.0 build-1476327'.
7 Information 2/27/15 5:02:18 AM Successfully connected to 'VMware ESXi 5.5.0 build-1331820' through VMware vCenter Server.
8 Information 2/27/15 5:02:18 AM Successfully connected to 'VMware ESXi 5.5.0 build-1331820' through VMware vCenter Server.
9 Information 2/27/15 5:02:19 AM Successfully connected to 'VMware vCenter Server 5.5.0 build-1476327'.
10 Information 2/27/15 5:02:28 AM Successfully connected to 'VMware vCenter Server 5.5.0 build-1476327'.
11 Information 2/27/15 5:02:28 AM Successfully connected to 'VMware ESXi 5.5.0 build-1331820' through VMware vCenter Server.
12 Information 2/27/15 5:03:24 AM Creating snapshot (2/27/15 5:02:30 AM).
13 Information 2/27/15 5:03:24 AM Loading virtual machine 'vm://F617E545-7391-4C8D-9B42-CE0CB63E513B/5015b334-0741-1e9d-42c4-d88f306e5857?host=host-9702&type=vmwesx' into the disk subsystem.
14 Information 2/27/15 5:03:24 AM Adding virtual hard disk '[iScsiStore1] BTIDC02/BTIDC02-000002.vmdk' to '1:3'.
15 Information 2/27/15 5:03:30 AM Adding virtual hard disk '[iScsiStore1] BTIDC02/BTIDC02_1-000002.vmdk' to '1:4'.
16 Information 2/27/15 5:03:37 AM Analyzing partition 'C:'...
17 Information 2/27/15 5:03:37 AM Analyzing partition 'D:'...
18 Information 2/27/15 5:03:37 AM Analyzing partition 'E:'...
19 Information 2/27/15 5:03:38 AM Analyzing partition '2-0'...
20 Information 2/27/15 5:03:39 AM Analyzing partition '2-0'...
21 Error 2/27/15 5:03:40 AM An error occurred while opening the online storage as directory.
Additional info:
--------------------
Error code: 199
Module: 295
LineInfo: 68f47d89a6c2b90d
Fields:
Message: An error occurred while opening the online storage as directory.
--------------------
Error code: 168
Module: 295
LineInfo: 5dba3f1baa5e641a
Fields:
Message: Failed to get subscriptions from the server.
--------------------
Error code: 174
Module: 295
LineInfo: 5dba3f1baa5e6369
Fields:
Message: Failed to establish connection with Acronis Online Backup Storage.
--------------------
Error code: 2
Module: 295
LineInfo: 5dba3f1baa5e6366
Fields:
Message: Internal Server Error
--------------------
22 Error 2/27/15 5:03:40 AM The operation 'Backing up' has failed.
Additional info:
--------------------
Error code: 26
Module: 100
LineInfo: 48afbd3608a410ca
Fields:
Message: The operation 'Backing up' has failed.
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe9050d1
Fields:
Message: Failed to execute the operation.
--------------------
Error code: 1080
Module: 1
LineInfo: bb03ce40e9a37fb0
Fields:
Message: Failed to open archive.
--------------------
23 Information 2/27/15 5:03:41 AM Detaching hard disk 'SCSI1:4'.
24 Information 2/27/15 5:03:48 AM Detaching hard disk 'SCSI1:3'.
25 Information 2/27/15 5:03:55 AM Remove snapshot (snapshot-16260).
26 Warning 2/27/15 5:08:04 AM Acronis Online Backup Storage has low free space. Backup size: 976 GB; Storage quota: 1024 GB; Percent free space: 0.9.
Additional info:
--------------------
Error code: 56
Module: 161
LineInfo: a6c607c0766cbb99
Fields:
Message: Acronis Online Backup Storage has low free space. Backup size: 976 GB; Storage quota: 1024 GB; Percent free space: 0.9.
--------------------
27 Information 2/27/15 5:08:04 AM Task 'Online Backup (BTIDC02-FS_AD)' changed its state from 'running' to 'idle'.
28 Error 2/27/15 5:08:04 AM Task 'Online Backup (BTIDC02-FS_AD)' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba0950340
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: 145a191bfe9050d1
Fields:
Message: Failed to execute the operation.
--------------------
Error code: 1080
Module: 1
LineInfo: bb03ce40e9a37fb0
Fields:
Message: Failed to open archive.
--------------------'.

Fri, 02/27/2015 - 20:37
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Aldous,

There were some temporary issues on the cloud servers and they should've been fixed during the past week by applying a new patch.

P.S. note that your storage quota is about to be exceeded so it makes sense to check the retention rules applied to backup plans in order to reduce occupied space.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Tue, 03/10/2015 - 15:30
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