Update to 11.5.43909 - Server 2003 - Now all backups fail.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 4

Server used to have Version 38774 installed.

Two types of backups were performed - Full drive backups (Grandfather-Father-Son) and Exchange (Full + Logs).

Now when I run the existing jobs, the FULL disk backup pauses forever at 9 percent - and no data gets written - after 10 hours I cancel it - and repeat again same.

I have tried rebooting - same result - I have tried starting stopping exchange services (all of them) and still same (just in case that VSS writer was an issue)

Since I have to STOP the job there is no clear error message from Acronis (that I know how to access, there might be text log files in it's folder for example)

With Exchange only job there is a specific error mentioned. I will post it at the end of this message.

System Specs: 32 Bit Server 2003 SBS with SP2 and all updates (both exchange and SBS and O/S)
RAM: 4 Gigs
Drives: RAID array on and Intel server motherboard - SRCSASRB controller.
Drive format: NTFS of course.
---------------------------
Again these backups worked on same system the night before backup with Version 38774 and failed next night with version 43909.
Downgrade you say? Is 43909 not better in many ways listed in the "List of Changes"? Does it claim to NOT be compatible with Server 2003? If not then lets get it working.

-------------------------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 3/6/2015 9:02:31 PM
Backup plan: Exchange Daily +2hour Logs
Task: Full backup
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_43909
Message: Command 'Backing up' has failed.
--------------------
Error code: 1602
Module: 91
LineInfo: 9d08bc3c61bce3e5
Fields: IsReturnCode : 1, $module : arx_agent_fork_vs_43909
Message: A generic error of Microsoft Exchange Backuper.
--------------------
Error code: 17
Module: 91
LineInfo: 7edade4ed07d52dd
Fields: IsReturnCode : 1, $module : arx_agent_fork_vs_43909
Message: Failed to back up the information store.
--------------------
Error code: 284
Module: 91
LineInfo: 3b69d552573c3a4d
Fields: $module : arx_agent_fork_vs_43909
Message: Nothing is backed up. See the log for details. Last error:
--------------------
Error code: 311
Module: 91
LineInfo: 400c368a6260dd23
Fields: $module : arx_agent_fork_vs_43909
Message: Storage group or database 'First Storage Group' will be skipped during backup on server '.HCDCorp.local'.
--------------------
Error code: 742
Module: 91
LineInfo: 8a9f7ba9e74d700f
Fields: $module : db_backup_provider_32_vs_43909
Message: Failed to process the shadow copy operation. See the application event log in Windows Event Viewer for more details.
--------------------
Error code: 33
Module: 7
LineInfo: e24f93d0b8d8c9c7
Fields: $module : db_backup_provider_32_vs_43909
Message: Failed to create volume snapshot.
--------------------
Error code: 50295
Module: 16
LineInfo: 14181c22ef45b161
Fields: $module : db_backup_provider_32_vs_43909
Message: All attempts to create a snapshot have failed.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0ed
Fields: $module : db_backup_provider_32_vs_43909
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 50281
Module: 16
LineInfo: 14181c22ef45aa24
Fields: $module : db_backup_provider_32_vs_43909
Message: VSS writer 'Microsoft Exchange Writer' with class ID '76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7' has failed to process the snapshot.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8f8
Fields: code : 2147754995, $module : db_backup_provider_32_vs_43909
Message: Unknown Win32 error
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x005B0642+0x005B0011+0x005B011C+0x005B0137+0x005B02E6+0x00070021+0x0010C477+0x0010C442+0x0010C469+0x0000FFF0+0x800423F3

--------------------

Sun, 03/08/2015 - 23:30
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

NOTE: for full disk backups - "vssadmin list writers" show no error states for any writer.
There are NO, recognizably causing failure events in the event logs at or near time of backup start.

Sun, 03/08/2015 - 23:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 124
Comments: 2669

Hello!

Can VSS snapshot be successfully created outside Acronis Backup? Please follow this guide to troubleshoot the problem and let me know the result.

Thank you.

Thu, 03/12/2015 - 16:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

I will try those tests - I have not read it yet but assume they refer to NTBACKUP.

However I will state again beforehand - the day prior to install all varieties of backup worked with older version and post update install it did not...so IF it does not function with "alternate test of VSS" backup then we can only conclude that In-that-event update install broke something.

Thu, 03/12/2015 - 18:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

43909 was released on 3-2 and now I don;t even see it as an option to download in the "LIST OF CHANGES" page for previous versions of Acronis...Hmmm...I wonder WHY?

43916 was released 9-Mar-2015 - hmm 3-2 release followed by 3-9 release....pondering....pondering...
-------
The list of fixed issues for 43916 does not include the one I'm experiencing but perhaps it does fix it.
Issues fixed in build 43916

[ABR-66129] After updating Acronis Backup Storage Node to Update 6, backup or replication to a vault managed by this storage node fails. The following error appears: "Cannot find a component with ID '221'."
[ABR-66193] After updating Acronis Backup to Update 6, the management server crashes when trying to update the data catalog.
[CORE-713] Backup of CSV volumes on GPT disks may fail.
[ABR-66141] Installation of Acronis Backup Update 6 in Linux with kernel 3.16 is not possible.

Thu, 03/12/2015 - 19:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 4

Well downloaded yet another 1.9 gig of data and installed with a few glitches along the way ("...so and so exe is using a file Acronis needs to update", "mms.exe has crashed do you want to report it") but it finished.

Ran the backup with no apparent issues - so 43909 WAS the culprit - but now I must explain to my client how I must bill them for my time to resolve Acronis releasing a glitchy update.

Fri, 03/13/2015 - 16:12