don't show list of VM in acronis

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Posts: 1
Comments: 0

Hi
I have installed Acronis backup for Vmware And add 1 vcenter 6.0
As you can see in the photos is possible to connect to Vcenter.

error log :
Failed to get instances from server with ID '896ca6a1-854c-40e2-87a0-c1dfa5e92840' and resource name 'host-68'.
Additional info:
--------------------
Error code: 32859
Module: 114
LineInfo: cf93a6e1beb045a4
Fields:
Message: Failed to get instances from server with ID '896ca6a1-854c-40e2-87a0-c1dfa5e92840' and resource name 'host-68'.
--------------------
Error code: 32823
Module: 114
LineInfo: cf93a6e1beb0444d
Fields:
Message: Error has occurred while creating managed entity for ''.
--------------------
Error code: 116
Module: 83
LineInfo: 41aa269c04906173
Fields:
Message: Failed to get the object's property 'AdminDisabled'.
--------------------
Error code: 122
Module: 83
LineInfo: 242258ad58c7075c
Fields:
Message: Failed to obtain server object 'config.adminDisabled' (host-68).
--------------------

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Sun, 04/26/2015 - 13:22
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Posts: 22
Comments: 3800

Hi Masoud,

First of all check whether you have LockDown mode enabled on the ESXi hosts: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cm… . If it is enabled then disable this mode. Another thing to check is the credentials used to connect to the vCenter (the ones you used when registered vCenter in Acronis Backup for VMware) - it makes sense to try with native vCenter administrator credentials.

The error above indicates inability to get configuration data info from ESXi by connecting to it through vCenter, though there are no details listed in the error.

If the above doesn't help please contact our support team for assistance with reference to this thread.

P.S. we've tested Acronis Backup for VMware (build #10535) on the released build of vSphere 6.0 (build #2562643) and connection to vCenter worked properly - so likely in your case there is some configuration specific which we need to find out.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

Mon, 04/27/2015 - 09:46
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