New Task - Not yet Backed Up, and will not back up

This is the full problem. Hopefully bypassing the spam prompt, which I'm not sure what content is causing it.

I’m re-submitting this problem with slightly different wording because yesterday I received an administrator spam alert which blocked my post ( which I’ve never encountered before), so not knowing when or even if it’ll get posted, I’m re-posting.
Acronis True Image Home 2011:
I just installed a 3 TB external on my Win 7 Pro. I was previously running out of disk space with my 1 TB external, therefore the larger external.
Set up new backup tasks, tried running a couple of them, but received running out of disk space prompt. Obviously there is plenty of space, and the drive is working because I’m able to copy files to it. After some trial and error, including deleting from the GUI my original email backups to the old external, my email backup finally appeared to run. However, the GUI indicates that it is not yet backed up, but it does have a .tib file in the appropriate location of 1,019,904 kb. When I go to Operations and click on Backup Location, the resulting prompt is ‘Backup Location Cannot Be Found’. I also received an email result which looked normal, except the vary last line indicates:
‘create incremental backup archive from My Application settings to file “J:New Backups 5-4-15\Outlookandcontacts.tib” Compression:Normal. There is no last line info indicating whether the operation has succeeded or if there was an error.
I did create these new backups while my original backups were still listed in the GUI, except that I finally did delete my original email backups to see if that was perhaps contributing to the weird results.
Any help or guidance would be greatly appreciated.
Thanks,

From inside Windows Disk Management console, look at the 3 TB disk and confirm its size being approx 2.8GB.
Is the 3GB and MBR or GPT disk?

this link may be involved.
http://forum.acronis.com/forum/76154

It's showing as 2.72 TB.

I don't know what MBR or GPT is.
Yesterday it did create a OutlookandContacts1.tib file of 1,019,904 kb, so I believe it must be seeing it.

Pending any further advise or suggestions, ( which obviously I would prefer) I did some research regarding MBR and GPT , and am probably even more confused. I read many user reviews/feedback on my Seagate 3TB Backup Plus Desktop external, and there does appear to be an issue with Windows 7 & and anything over 2 TB, especially with backup programs. Though it seems to be ok if you're just going to copy via Windows Explorer, which I did do as a test. Some indicated it had to be formatted as GPT, but others indicated it was already usable. Like I said, very confusing.
So, I may just return it and get a 2 TB, but before I do, being that 2011 did create a .tib file, does that mean it is working, or can it still create a .tib which is not functional because it never seemed to finish or complete ?

Also, should I perhaps try to delete all the backups that I could in the GUI, and even via Windows Explorer as necessary, and start over with new tasks. Or perhaps do a total uninstall and re-install, and start fresh ?

As always, many thanks,

Steve

You can use this link to see if your disk is configured as GPT or MBR.
http://forum.acronis.com/forum/40903#comment-129029

If configured as GPT, that probably is not the problem as Win 7 sees GPT.

Are you connected via USB3, that could be an issue.
Try connecting via usb2 connector or use a usb2 cable.

Ok, I did NOT have the asterisk in the GPT column next to my disk 5, which is my 3TB.

I'll try changing to USB 2 tomorrow morning. Thanks,

Steve

I tried running a docs backup last night. It appeared to start normally - ...backing up docs... started... calculating time... backing up...

This morning in the GUI, it showed the Explore & Recovery button with the updated date and time. I also received an email notification that the backup was successful. However, the GUI indicates that the Backup is corrupted - View log.
The log indicates:
An error occurred while checking for updates
SSL Connection failed
ssslv3 alert handshake failue
The size of the .tib file is appx. 95% of the size on my Docs on the computer. I'm assuming that's correct, but I've never looked at the comparisons before.

Are these errors significant ? Or better yet, how do they get corrected ?
Thanks,

Steve

I ended up deleting all my original backups from the GUI, and then those that I couldn't delete via Windows Explorer. I then uninstalled TI 2011, and re-installed it. Created new tasks, ( email and Docs and partition recovery). Email ran fine, and received notice that the Operation succeeded successfully. Docs ran, and received notice that the Operation succeeded successfully.
Both show the explore and recovery buttons with the date and time of backup, however, the Docs backup indicates the backup is corrupted.

Drilling down in the log, it shows:
An error occurred while checking for updates
SSL Connection failed
ssslv3 alert handshake failure

How to correct these errors ?

Thanks,

Steve

p.s I will probably post these errors as a separate post with that title.

If it were me, I would boot from the TI Recovery CD and validate the recent backups.

Also, check if your email notification is still working from within ACronis. Try the test option within the notification area.

If you continue to have issues, I would run the TI Cleanup utility which does a more thorough uninstall.

You might also run the windows check for file errors.

I'm not very computer savvy. Is there a procedure read on how to boot from a recovery CD ? Also, I created recovery disk on DVD. Same, right ?

My email notifications are working fine. Both test notification and actual notification that operation has succeeded.

SSL does have something to do with connecting to internet, correct ? How is that pertinent regarding the backups on my computer ?

Thanks,

Steve

Update + 3 more questions.

I finally was able to boot from my TI Acronis Rescue CD. Booted fine. I also validated all the backups, and their validation was also successful. Email notifications after running the backups also indicate that the operation succeeded. In the GUI, it shows that all backups are valid. So it appears that everything is working correctly on that 3 TB drive.

3 things I'm still not sure about:

1. I did not have an asterisk in the GPT column when I ran this procedure from an above reply
http://forum.acronis.com/forum/40903#comment-129029
I assume that's not an issue because all the above appears to be ok.

2. These 3 errors are being produced only when, and every time, I open TI 2011
An error occurred while checking for updates
SSL Connection failed
ssslv3 alert handshake failure
Is it attempting to check for updates ? Is this anything to be concerned about ?

3. I have my email backup configured to run full backups only. The first backup file was 1,270,892 KB. Each subsequent backup is only 16 KB. If running a full backup each time, why isn't each backup appx. 1,270,892 KB ?
Also the email backups are named in order.
Outlook.tib 1,270,892 kb
Outlook(1).tib 16 kb
Outlook1.tib 16 kb
Outlook12.tib 16 kb
Outlook13.tib 16 kb

Is that naming peculiar ? And is that a problem ?
My Documents backup ( Incremental) are named in sequence - Documents.tib, Documents2.tib, Documents3.tib.

Much thanks for all your assistance and patience.

Steve

Note the 2011 version was a long time ago and I do not have it installed for testing.

1. Would you consider posting a picture of your Windows Disk Management console using the special view as per this example.

I was expecting the 3 TB to be GPT so as to access it full size in one partition but you hAVe indicated it is not GPT so I am just looking in more detail as to the 3TB construction.
Be sure the 3TB disk is attached as it is this disk I wish to view.

https://forum.acronis.com/system/files/mvp/user285/misc2/show-gpt-2.jpg

To see GPT disk indicaters from inside Windows Disk Management as per this picture
Click the Menu item "View"
Click option "TOP"
Click option "DISK LIST"
Check the column listing "Partition Style" for a specific listing of GPT or MBR style partitioning.
Now do the screen capture so your capture will look like the picture above.

If GPT not indicated, then your disk is MBR (Master Boot Record) and what you see in Windows Disk Management graphical view is normally a complete view.

2. Turn off Acrnis automatic updates (upper right) and see if the SSl errors continue. Is this computer connected to the internet during all the time is open?
You can also use the Acronis search function (top center this screen) and search for "SSL connection failed"

3. I don't remember this as being normal for 2011. Why not create a new additional task for your outlook and compare the old results with the new results. Yes, I would expect the size of each backup to be approximately the same unless you make major cleanup.

Ok, screenshot attached. It's the Seagate disk #6 . I guess it is MBR.

I'm not sure how to turn off the "check for updates", but by clicking ' check for updates' the response was 'cannot connect to the update server'. Yes, I am connected to the internet.

I will try a new Outlook task and get back.
Thanks,

Steve

The error message above seems to explain the others.
As there is no updates for 2011 and hasn't been for years, this check for updates seems to drop you off at a dead end. YOu can ignore the SSL error messages.

Thanks for the capture. It had what I expected but not sure why. The disk mfgr playing games with the partition sizes, I guess. Coniider your disk 6 as "ok."

OK, as always, thanks a lot.

I'll re-do that Outlook backup and see what happens.

Steve

The turn off for check for updates should be in within the HELP button in upper right. Unless you have changed it recently, it is currently "enabled" and the cause of your SSl errors. Disable and errors should go away.

The Help dropdown only has 'check for updates'. No option to disable it.

No big deal though.

Thanks,
Steve

Yes that's it. Click several times and watch for the color change. Darker is enabled, lighter is not-emabled.
Works much liike the Scan for backups at startup color change.

I had another TI 2011 user check your speculation about no connecting for updates, and he got the same 'an error occurred while checking for updates' message, so it's age is probably the culprit.

And I can't get the color to change by rapid clicking. It just seems to accept the first click and produces the error message. No bid deal though now that I realize what it is.

And I guess being an MBR disk rather than a GPT is not a problem ?

Lastly, I did delete my Outlook backup and re-created it, and again it's size was appx. 1,000,000 KB. If this weekend when it runs full again, if it doesn't it produce a 1,000,000 KB file, but another 16 KB, would you recommend re-creating the backup as an incremental where that smaller size file makes sense ?

Thanks,

Steve

I am not an Outlook user so can not assist in what's normal. Certainly,, one way to back up Outlook is as part of a complete disk image.

Thinking back about the check for updates. the option was enabled if the text was bold print, or not enbled if normal print.

It does not appear that the 3tb disk being mbr is an issue.

Update:
Outlook weekly backups ran fine every week for a few weeks. Last night, Docs backup ran fine, but Outlook did not. The Outlook email notification did not have that line 13 that says backup has succeeded.
I tried to run it manually today, but get the error "Scheduler Failed to Run Task - 1326" Cannot log in with specified credentials, etc.. Also no burb indicating backup started.

Again, Docs was fine, but the error with outlook. Outlook was scheduled @ 11:00 PM. Docs @ 11:15.
Any help or advise would be greatly appreciated.

Thanks,

Steve

I cannot help with Outlook. Does Outlook need to be totally closed for it to be backed up?

Not sure, but it is always closed when the backup is scheduled.
And it was also closed when I tried to Back Up Now.