New Tape drive issue
Hi!
I had to replace the old tape drive due to Hardware Problem. The new tape drive (LTO6) is detected from Acronis but I can not use the drive, eg. when trying to inventory a cartridge I get the following error:
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Log Entry Details
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Type: Error
Date and time: 28/05/2015 12:14:22
Backup plan: [None]
Task: [None]
Code: 20,250,685(0x135003D)
Module: 309
Owner: administrator
Message:
Command 'Fast inventory' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields: $module : storage_server_vsa64_39030
Message: Command 'Fast inventory' has failed.
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Error code: 2
Module: 336
LineInfo: e2f3e31de6156f63
Fields: $module : arsm_service_vs_39030
Message: Failed to perform fast inventorying.
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Error code: 75
Module: 336
LineInfo: 6fe46ca646c74262
Fields: $module : arsm_service_vs_39030
Message: Failed to inventory the library.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x0135003D+0x01500002+0x0150004B
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I did try to manually detect the drive like described in this KB https://kb.acronis.com/content/32675 without success.
Very strange to me seems that in the file C:\Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\ARSM\Configuration\hardware_config.xml still the old drive is added! SN 1068009935 is the replaced tape drive, SN 9068005521 is the new/current one.
<?xml version="1.0" encoding="UTF-8"?>
-- IBM ULTRIUM-HH6 E6R3 (1068009935) - IBM ULTRIUM-HH6 E6R3 (9068005521)
I also changed the UserConfig.xml to:
<?xml version="1.0" encoding="UTF-8"?>
-- IBM ULTRIUM-HH6 E6R3 (9068005521)
but that did not help out!
Can you please advice how to get the tape drive useable within Acronis 11.5?
Best regards
M_T_C
Where could I upload the collected data?
If the system report is less than 5MB, you can attach it to the request. If it's larger than 5MB, the support engineer handling your case will provide you with a link to the ftp server.
The file is larger, please provide me ftp access (maybe via PM)
Hi M_T_C,
In order to investigate this very issue, you need to open a ticket with our Support Team. Unfortunatly the nature of the issue does not allow to investigate it on the forum. Please understand, that Acronis only moderates the forum, which is a community effort. If you are looking for certified Acronis Technical Support that you should submit a case by going to http://www.acronis.com/support/ and clicking on Contact Support. For more information please refer to the Acronis Forums Terms of Use.
Thank you,