Backup fails on shared network drive
I'm attempting to do an Entire PC backup to a shared network drive. It fails soon after starting with the message "The backup has failed. Please close the application that may currently use the file: ||DESKTOP\Backups\Entire PC (MEG-DESKTOP)_full_b1_s1_v1.tib"
There are no other applications running and the drive is fully accessible and I'm able to view its contents as well as read and write data to it.
Any ideas??


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Thanks for your reply. I rebooted both machines and installed the process explorer as mentioned in the KB. I get the same error message and when searching for the file in the process explorer it doesn't find it.
I've deleted the backup set and created a new one with the same results and the network drive does not show the file as being created.
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Did the TI app display a message that a reboot was required before starting the backup? Are you able to perform a smaller size backup say of a few folders to the drive? How is this networked drive attached to your network (what type of connection, USB, Ethernet, esata)? When you say this is a shared drive what exactly do you mean by that (shared how)?
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No messages received concerning a reboot required. I was attempting to backup to an internal hard drive installed in a networked computer. I gave up this idea and set the backup to an external drive connected to the network router. Working now so I'll leave well enough alone. Thanks for the help!
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If the destination was a drive attached to another computer, the OS of that computer might have been doing something with the file. For example, virus scanning, or search indexing, etc.
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I am having the same issue. To make matters a bit more frustrating, I do not have the option for free support, because I bought the software in December. This is the first activation and installation.
The target drive is a partition on a PC running Windows 7. The only folders on the partition are three folders, the targets for the 3 PCs I intend to backup. A few minutes after starting the backup, I get the eror: "The backup has failed. Please close the application that may currently use the file: \\SERVER\Share\... (WS2)_full_b1_s1_v1.tib" There is no other application using the drive, and I am stuck.
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Hello Jay,
I suggest you to reboot your network storage device, reboot your PC, create a new share (not just a new subfolder in an existing share), e.g. \\SERVER\NewShare, create a new backup task in Acronis and start it. This will exclude a number of factors why .tib file may be locked and inaccessible.
Regards,
Slava
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