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Acronis True Image Home 11; image won't restore "This is not the last volume of the backup archive"

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Hello!

I took an image of my hard drive using True Image Home 11. My laptop crashed and I attempted to restore the image via a recovery boot disk, however when I select it I receive the error "This is not the last volume of the backup archive" and cannot continue. The internet doesn't seem to have much concrete information about this error and currently it doesn't look like there's a solution.

I have two questions:
1. Is there any way to recover from this error and apply the image?
2. Is there any way to open a .tib file and look through the file contents? Has anyone tried using some third party image management tools like WinImage or WinRar to peak into it? I'll be trying that shortly but was hoping for some guidance if anyone has had similar experiences. As you can imagine, I have some valuable information in the image file that I'd rather not try to do without.

If I can't find a way of restoring this file, it seems as if this backup was all for naught. Thanks for your time!

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Wes
I'm confused a little. Do you have a recovery boot cd that you made and are now trying to boot your computer with the cd and then do a restore from a .tib image?

Where did you record and store your .tib image backup file? Sounds to me like TI (cd version) can't find your .tib image.

I believe that when restoring to a new hard drive in a laptop, you should have the new drive installed in the laptop for a bootable restore to happen, not on an external adapter.

If your TI-11 boot cd can't see your .tib image (wherever it is located) try a boot cd created with TI-2009 trial TI, or maybe 2010.

Fungus

Thanks for your reply and I'm sorry for the confusion.

I made a recovery boot CD from within Acronis 2010 Home. Yes, I mis-stated my version in the previous post: I'm using 2010 Home and not version 11. The boot image is saved to an external hard drive. A new hard drive has been purchased and successfully installed into the laptop. The external hard drive is connected via USB to the laptop. I can boot into the CD, select to perform a restore and find the .tib file on the external HD. However, when I select the .tib file to peform a restoration I receive the error "This is not the last volume of the backup archive" and cannot progress past that.

Hope that clears things up a bit.

Furthermore, I just tried mounting the image as a drive from within Acronis and I received this error:

"Cannot open backup archive on the specified device. Either there is no archive on it or the archive is corrupted."

Oh dear.

Validating the .tib file by right clicking on it and selecting archive >> validate gives me the following error message:

"Cannot open backup archive on the specified device. Either there is no archive on it or the archive is corrupted."

=(

You should be able to simply click on the .tib file while in Windows Explorer, and open it just like a .zip file. Then you will be able to see what is in it and even copy any important data files. No need for mounting as such.

Hello everyone,

I want to thank the experts here in advance for any help they can provide me. I did a full system image before I junked my old PC. I have one copy on my current computer and a back up copy of it on a portable hard drive. A year or two ago I was able to mount the image with acronis no problem.

I stopped needing the files for a while and didn't use it, I go to mount the image today and I am having the EXACT same problem as the above thread describes.

When I try to mount I get this error
"This is not the last volume of the backup archive"

When I try to validate I get this error
"Cannot open backup archive on the specified device. Either there is no archive on it or the archive is corrupted"

When I try to open with winRAR i get this error
"The archive is either in unknown format or damaged"

I am running a Windows XP machine with Acronis true imgage home 2010.

Can anyone help out on this issue? I'm worried that I've completely lost access to my old data. The above errors happen with both the internal hard drive and external hard drive (previously I was able to mount off of either).

I only need access to one or two folders, so any manual way of mounting this would be great.

Thanks again for the help.

What version did you make the tib file with

2010 may not be able to open files older than 2009

Hello Tatou,

Yes it was created in an older version of Acronis. I will try and load a 2009 or earlier copy and report back.

Thanks for your quick input.

Tatou,

I tired Acronis True image home 2009 and have the same error on both my portable HD and local copy when I try to mount it in the program. The "This is not the last volume of the backup archive" error

When I tried validating I got a slightly different error

E000B03E9: Cannot open back up archive on the specified device. Either there is no archive on it or the archive is corrupted.

Any other ideas? Do I need to find 2008 or something? Any tools that would let me rebuild this tib file to something else like a bin file? I am bit of a noob here. I tried googling around but cant find much.

I do still appreciate your input, and hope someone can help me resolve this issue.

One thing I would try would be to locate the Recovery Cd for your older version. The same Cd as was in use when you created the original file.

If you contact Acronis support via a private message and provide your serial number (see note) of your old version, perhaps they can point you to a download link which would enable you to download an iso file for your older version.

Note: If you registered your older version, the serial number is available from you registration page--just like 2010 is also available.

I would try Grovers suggestion if you can

Did the tib file validate OK when you created it, if you can recall?

Have you ever successfully restored or explored a tib file in your system before?

Hello all,

Let me clarify the corruption issue for you. Fungus, DwnNDrty and GroverH - thank you very much for suggestions, they are absolutely correct.

Generally, the "This is not the last volume of the backup archive" message means that you have selected not first backup part (in case of multi volume backup), in all other cases (if you're sure that first part of the archive is selected or it's the single file) this message means that backup is corrupted.

Please note that corrupted archives could be created because there are some bad sectors or unreadable data resides on your HDD.

Please perform the following operations:

-As it was suggested before, try exploring or mounting the archive

-Change the backup location (for example save your backup to the internal HDD instead external)

-Check the disks for errors

 Go to the Command Prompt (Start -> Run -> cmd)
 Enter the command: "chkdsk DISK: /r"
 where DISK is the partition letter you need to check. Please note, that
 checking the C: drive may require you to reboot the machine.

-Please try to perform the operations using Acronis Bootable Media (it was also suggested before). To create it please follow: Tools -> Create bootable rescue media. Then boot your machine from it and you will be able to use Acronis True Image Home without booting any OS.
Acronis Bootable Rescue Media is a standalone version of Acronis True Image Home, burned onto a CD and based on a Linux operating system.

If this does not help - there's no way to recover the information from backup, .tib archives (and .zip archives made by our product) won't be recognized by archive program.

And we have to find the cause of the backup corruption. First of all, please check whether the software creates all backups as corrupted. If yes, please check your RAM module (it can be the cause of the corruption):

Please download the following archive:

    * CD http://www.memtest.org/download/2.01/memtest86+-2.01.iso.zip

Unpack the archive and burn the unpacked ISO file to CD.

We recommend you to refer to the following article if you are not familiar with ISO burning:
http://www.petri.co.il/how_to_write_iso_files_to_cd.htm

After that boot your PC from the CD and memtest will start automatically. When it is 100% completed (1 or 2 passes), check the report file for errors. If you see something abnormal there - please make a digital photo of the screen and post it here, so we can analyze it.

Please let me know if you need any further assistance.

Thanks!

I just purchased and installed home 2010 and updated my flash drive with the Boot Media ... This image first boots with errors (too quick to capture) then when I attempt to restore a Home 11 backup 5 spawned files the recovery process skips to the 5th file and complains the file is corrupted.

I reinstalled Home 11 on an old Win 2000 machine and used it to validate the backup ... no problems ... I resurected an old 1G flash drive and installed the preboot for Home 11 and this backup restored with no problem ... it seems that this problem was reported in 2009 ... isn't there a resolution for this available?

Hello,

Terry, let me shed some light on the possible reasons of the issue.

The thing is that you've created the archive with very old version of the software and, most likely, this fact caused the issue. We may recommend you to restore the backups with the version they were created.

Please let me know if you have any additional questions.

Thank you.

Hello Ilya,

isn't there any way of validation older archieves to a newer version of ATI?

Wurzl

Wurzl wrote:

Hello Ilya,

isn't there any way of validation older archieves to a newer version of ATI?

Wurzl

Which version of ATI are you using and which version of ATI were the older archives created with?
ATI2010 will validate and read TI11 archives but I don't know about earlier versions.

If you mean 'can you convert an old archive to a newer version?' then the answer is no.

However, you could restore an old archive temporarily using either an old rescue disk or a current one (if it can read the archive) and then immediately back it up again using the latest version you have - and hey presto you have indirectly converted an archive.

Hi bin,

sorry for answering so lately.

Imho there should be a *simple* way to "convert" an archieve created by ATI version e. g. 9.x to version ATI2010. So your first and your second answer are answering my question.

Wurzl

bin's links shows that backwards compatibility is not the issue. Acronis has said they guarantee 1 version back compatibility but their compatibility for restoring old archives has always been much, much better than 1 version back.

One of the last things TI does when it makes an archive is to write the metadata describing the layout of the image, ie, the information that permits TI to restore the image properly and locate files within the image , to the last bit of the archive. It is last because the archive has to be built before this data is known.

If you have an archive on a HD you don't realize the restoration is looking at the last bit of the archive first. If you have it on multiple DVDs you will know because you will be asked for the last disk in the series early in the restore.

If this part of the archive is damaged for any reason then TI will not be able to restore a complete image nor will it be able to mount the image since this data is needed for the mount or explore operation. This is a bit different than the situation where the image may have a bad spot "in the middle somewhere". In this case you may not be able to restore the complete image because of checksum issues but you can still mount and extract files as long as they aren't in the affected area. If the metadata portion of the archive is bad it is similar ti the Master File Table on your HD going bad.