Cannot Restore From Multiple Backups

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Hi all,

I am having significant issues restoring from my backups with Acronis True Image 2015. I have been using Acronis to do regular backups on my laptop to a Synology NAS share for some time now, when I decided to upgrade to windows 10 I made sure to do a full backup immediately prior to the attempt.

Windows 10 installed fine but some driver issues caused me problems I couldn't resolve, so I attempted to roll back to Windows 8.1. The rollback didn't work correctly and now all I get in windows is a black screen, so I decided to restore from my full backup I made prior to this mess starting. I made an Acronis recoverable boot thumb drive, booted from it, connected to the Synology backup share over FTP.

I then discovered that Acronis tried and failed to do a differential backup following my failed windows 8.1 rollback, so the latest backup in the chain was corrupted. I then tried to restore from one of the 5 full backups I have, and they all errored out saying "This is not the last volume of the backup archive"......but that is exactly why I want to restore from it Acronis!

What am I missing here? Why cant I restore from any of my earlier full backups? The entire reason I kept multiple full backups around was so I would have multiple points in time to restore from in the event of issue, now it appears every single backup ive ever made is 100% useless because Acronis tried and failed to do a backup and that latest failed one is the only one it will even look at.

Sorry I am venting a bit here, just very frustrated, any assistance would be greatly appreciated.

Mon, 08/03/2015 - 19:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 1

UPDATE:

I continued troubleshooting this on my own and figured a few things out. I loaded up the laptop backup chain into my desktop's Acronis and did a validation on it, it came back clean, so clearly the message the recovery tool was giving me about the backups being corrupt was inaccurate. Based on that i figured maybe it was an issue with FTP access, so I copied all the backups onto an external hard drive and tried recovering from that, and it worked just fine, so now I am back online. I am still extremely frustrated with the restrictions on recovery library selection as well as the extremely poorly worded and straight up misleading error messages produced by the recovery tool.

Lessons learned:
-"Backup corrupted" doesn't necessarily mean the backup is actually corrupted, it could just be an access/read issue and the backup could be perfectly fine, Acronis REALLY needs to revise its error messaging on this.
-Differential and Incremental backup chains appear to be REALLY risky, if you cant access the very latest lib in the chain for whatever reason then options for recovery seem to be extremely limited, since the recovery tool will not permit opening the full backup at the base of the chain directly, or any prior backups for that matter. I am on the fence about continuing to use Acronis after this experience, if I do continue I will never use diff/incremental schemes with this product again.

Mon, 08/03/2015 - 23:04