Tasks & Log crash

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Acronis TIH 2010 build 7046. If I click on Tasks & Log the program either hangs (not responding) or crashes with a runtime error in TrueImage.exe. All other menus in the program are working ok and it does seem to be running scheduled backups but I can't access the tasks to change them. Any suggestions please?

Wed, 04/21/2010 - 18:15
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Did you install 7046 over an earlier version? If so run the installer again and select repair. What OS are you running?

Wed, 04/21/2010 - 19:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Yes I installed it over 6053. I am running Win7 Pro 64 bit. Thanks for the suggestion, I have run the repair and rebooted but it is still doing it.

I suppose I may have to uninstall completely and reinstall but I assume that will mean setting up all the tasks and settings again which I really don't want to have to do as it was a lot of work.

Without doubt this is the most unstable program on my computer!!!

Thu, 04/22/2010 - 03:14
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

thomasjk, thank you very much, I think that it's the only workaround that should help.

Richard, as thomasjk mentioned, please uninstall the software and then install it form scratch. Most likely, some Acronis modules weren't updated correctly and this caused the crash.

Unfortunately, you'll have to create all scheduled tasks once again since they'll be removed.

Please reply to this thread if the issue still persists or of you have any additional questions.

Thank you.

Thu, 04/22/2010 - 06:42
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for your response. I have had no option but to uninstall, reinstall, re-enter all the settings and re-create all of the tasks. This is no small task to remember what options and settings I used before and to have to re-select all the folders for the backups.

Since this is backup software (and given that it is unstable) perhaps there might be an option to backup its own settings so that they could be recovered and then I wouldn't have to lose another 2 hours of my life if something like this happens again!

Fri, 04/23/2010 - 01:01
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Oh the issue has now recurred. I did a complete uininstall/reboot/reinstall/reboot and last night it was fine.

Today I just noticed a task popup and thought that was odd since they shouldn't be running at this time of the day. So I openened ATIH and clicked on the Tasks & Log page but it wont open again. The online backup task seems to be running but keeps popping up to say it has started. I suspended it but it started again. I did eventually manage to get into the schedule to stop it but it still kept starting. So I have rebooted and although the task is not starting it seems that this has corrupted something because I still can't get into the tasks and logs page.

Oh no, hangon while typing this it has finally opened the tasks page after "not responding" for about 5 minutes. Oh false alert I can see it but I can't do anything as I keep getting a stuck egg timer. Clearly something is not right and it seems that this problem has been caused by the online backup task which has broken something even though the task is now disabled. It makes sense as I realise it didn't happen before I signed up for this service.

Fri, 04/23/2010 - 14:02
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Richard,

thank you for your comments and for keeping us updated, we really appreciate it.

I completely understand your concern and how upsetting this situation is, but be sure our support will do their best to resolve the problem as well as we will try to do all we can to assist you.

Unfortunately due to the lack of diagnostic information it is difficult to identify the exact cause of the problem, so we would appreciate if you could kindly gather the following: 

  1. Acronis Info if possible
  2. Acronis System Report is possible

After that please kindly contact support directly with the information attached. Please keep in mind that should there be any procrastination with the reply, you can always tell us the case number, and we will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Fri, 04/23/2010 - 14:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for your advice, I have sent a message to support using the web form. However the system report and info files were both nearly 50Mb which exceeds their 40Mb attachment limit. I removed one large file from the ssytem report zip to get it down to 25Mb and sent several times but it kept timing out so eventually I sent without the attachment. Not much use having a system report if the web form wont accept it! I will report back if there is any progress.

Fri, 04/23/2010 - 17:01