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Tech support does not respond

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I bought a support ticket (which I find questionable).
Tech person told me I would need Windows installation disk to proceed.
When I called back a day later my ticket number was flagged as invalid. I sent an email, and no response.
Really ?

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Hi Ori,
according to our database your order can be used to call me and test confirmed it. Please make sure that you enter the correct combination.
Just in case I've re-sent you your order number in a private message.
Thank you,