Can't locate drivers Universal Restore says it needs

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I have restored a backup of a 32-bit Windows XP Professional machine onto a Dell Inspiron 3646 using Acronis Backup 11.5. Next, I ran Universal Restore and it says it is missing five drivers for Windows XP Professional:

- PCI\VEN_8086&DEV_0F23&SUBSYS_068D1028&REV_0E
- PCI\VEN_8086&DEV_0F35&SUBSYS_068D1028&REV_0E
- *80860F28
- *LPE0F28
- *DMA0F28

The Inspiron did not come with any driver disks. I found some chipset drivers on driverscape.com and saved them onto the Universal Restore USB stick, with no change in results.

If I try to boot from harddisk, the screen says "Starting Acronis Loader..." and just hangs there.

Where can I go from here? Any pointers on where to find these drivers, or advice on other things to try?

Tue, 08/04/2015 - 16:42
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Frequent Poster
Posts: 2
Comments: 549

Hello Ginny,

According to the PCI device database, the first device (vendor 8086 and device 0F23) corresponds to the "Atom Processor E3800 Series SATA AHCI Controller".

Looking at Intel's web page for this processor, I see that Windows XP is not listed in the supported OS types. Dell also dropped support for Windows XP so you can't really download the driver specific to your machine from their site.

Do you know if this Dell 3646 is compatible with Windows XP? Have you been able to install Windows XP on these machines, for example? If yes, it makes sense to search for a combination of drivers that would work. However, if the system is not compatible in the first place, there is nothing our product can do to fix this compatibility. 

Wed, 08/05/2015 - 09:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Thank you for the reply. That is a clear explanation that helps me understand what is needed and that what I wanted to do will not work. I appreciate that. The following paragraphs are not for you, but for Acronis in general.

When we first decided to create a backup computer for our furnace control system, we knew the age of Windows XP might be a problem. I read through all the literature on the Acronis website and everything is "transfer to dissimilar hardware with just a few simple clicks". Before purchasing the Acronis software, I opened a ticket to the sales team to ask what special steps we would need to take considering the age of XP, and I was told there would be no problem, the Acronis software would restore XP even on dissimilar hardware.

No where in the literature or through my pre-purchase contact with tech support was it ever stated that the new system must have available XP drivers. It is extremely frustrating to have tried to do due diligence by talking to support with more technical knowledge than I have, get this far in the process, with the purchase of a system specifically for this purpose, only to NOW find out there is no way for it work!

Again, thank you for the quick and helpful support through these forums.

Wed, 08/05/2015 - 13:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Ginny,

I just wanted to say that I've tasked our documentation team to create a warning/disclaimer about this scenario in our KB and manuals.

I want to thank you for bringing this to our attention and I'm sorry for the situation.

Wed, 08/12/2015 - 14:46
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Posts: 0
Comments: 177

Hello,
The manual clearly says that you must prepare the appropriate drivers in advance:
*Prepare drivers*
Before applying Universal Restore to a Windows operating system, make sure that you have the drivers for the new HDD controller and the chipset. These drivers are critical to start the operating system. Use the CD or DVD supplied by the hardware vendor or download the drivers from the vendor’s website.
http://www.acronis.com/en-eu/support/documentation/AcronisBackup_11.5/i…

I do understand that not everybody reads the documentation, but this is not the reason to say "was it ever stated that the new system must have available XP drivers". Acronis does not create or prepare drivers for you, neither Acronis is responsible for third party device/driver compatibility.

Wed, 08/12/2015 - 14:58
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Igor, thank you very much for this followup. I really appreciate your quick and helpful responses, and hopefully this will help someone else just wading into the world of backing up old systems as I am.

Wed, 08/12/2015 - 15:12