Skip to main content

Windows 10 Explorer problems since installation of TueImage 2015

Thread needs solution

Dear Acronis community,

since yesterday (installation of Acronis TrueImage 2015, not without problems), I have strange problems with my Windows Explorer (shell):
When I try to copy files from another computer (connected via LAN) to my Windows 10 system, the Windows Explorer crashes, the Explorer window disappears without any warning.
Also opening e. g. a ZIP file makes problems: In this case too, the Explorer windows disappears.
My suspicion is that the Snapin API driver upgrade (snapapi_setup2546.msi) I had to install due to the Acronis support in order to run TrueImage 2015 (before, TrueImage could be installed, but could not be run, but made freeze the complete system; Acronis support said that this was due to the fact that my Windows installation is on a SSD hard disk) causes these problems. The only other software I installed yesterday, was Buhl's WISO Steuer-Sparbuch 2015 (a tax return software), but I don't think that this software causes the problems.

Are there similar experiences?

Kind regards
S. R.

0 Users found this helpful

Was the Windows 10 installation a clean one or upgrade from Win 7 or Win 8.1?

I discovered that several drivers were not correctly installed when I updated from win 8.1; deleting them and allowing Windows to reinstall the driver when I rebooted solved most of these issues. The incorrectly installed drivers were for USB controllers and NIC (Ethernet). Misbehaving drivers can cause all sorts of havoc.

Ian

Hi, Ian,

thanks for your reply!
Yes, indeed, I made an upgrade from Win 7.1 Prof. And I had to redo all (reinstalling Win 7, updating to Win 10... :-( ), because the Windows Explorer didn't react normally any more.
But I worked with ASR/Intel Win 10 drivers and I hope having not the same problems furtheron.
However, I'm not sure if these problems were due to Acronis.
Nevertheless, it's not very professional to edit a "Win 10 version" that doesn't work with SSD hard disks (being almost the norm today for system drives!).

Stephan

I have installed ATI 2015 latest build on 4 computers with Windows 10 on SSD. Three of them had minor issues unrelated to ATI. Also installed ATI 2016 Beta on SSD again without issue. The only one I had real difficulties was where I left it for the computer to download the installation files rather than using installation media to do the update.

Ian