Acronis True Image 2015 is extremely slow on Windows 10 Pro. What's the fix?

Your Original backup times appear to be very slow indeed. I wonder if you are backing up on a sector by sector basis. Unless you are going to do some sort of forensic analysis of the recovered drive a normal backup image is sufficient for all normal needs. It has the advantage of being a lot faster than sector by sector because it only images the used parts of a drive and ignores unused space together with page files and hibernation data.

My own experience on changing from an old Acronis system to ATI 2015 build 6613 is that the backup and restore times are to all intents and purposes the same. Average speeds for backup and restores come out between 5 and 6 GB per minute.
This is possible by working with two separate old fashioned hard drives mounted internally in a ten year old desk top computer. I understand that E-Sata external drives are a fair bit faster than USB drives.

On several PCs I have found that device managers (usually Ethernet NIC and USB controllers) does not work properly. I suggest going into device manager and deleting all USB controllers. The shut down the computer and then restart it. Windows should reinstall the drivers (hopefully this will over come the problem).

Ian

I installed the beta of Acronis True Image 2016 thinking that things would improve. I also disabled my McAfee antivirus and then ran a backup again.  I always use the regular backup instead of the sector by sector backup.  It looked like the disk read/write speed improve and I actually thought I was going to get a backup done. However, once it reached the 2 GB mark, it started to crawl again. I waited a few more hours and then I had to stop the backup because of the extreme slowness again. I simply cannot create a backup anymore like I was able to on Windows 7 Ultimate 64-bit.  I am concerned to remove USB drivers because I no longer have a backup .tlb file in case I need to restore my PC.

After that, I tried two other backup software programs which turned out to be even worse. I was getting a backup time of over 3 days for both of them. I'm really not sure what to do now other than maybe buy the latest and greatest desktop PC. However, it doesn't seem like there are many desktop PCs being created anymore. I would like to have one that has USB 3.1. Perhaps it is time to say R.I.P. to the PC and Windows 10 and become strictly a Mac user. Sigh.

As far as I know, ATI2016 is still in beta testing, so it is not unexpected that there may be teething problems.

I doubt the problems are with your PC. I am running (successfully) ATI 2016 on an ancient PC; the main board is probably 6 years old at least, although it now has an SSD for the system drive. Details of the system (motherboard and amount of RAM) may help us work out what is causing things to go wrong.

Ian

I would take Ian's advice and reinstall the drivers. That problem he points out is the one area where a Win 10 upgrade seems to be troublesome.

It may be worth creating a backup using TI's recovery media. This can provide a full backup without the Windows 10 OS running. This would eliminate any possible Windows 10 Conflict. Do your two backups as separate tasks and hopefully you will be pleasantly surprised.

Thank you all for your input so far.

I'm currently using Acronis True Image 2016 Beta Build 5037. I have a Dell XPS 8500 desktop which was manufactured in early 2012. It has 8 GB of RAM and is currently on the A09 version of the BIOS. I don't know what motherboard it has since I could not find it in any type of system information program I have. However, it does have an Intel Core i7-3770 CPU @ 3.40GHz and has 4 cores.

As for removing the USB drivers, when I check under Device Manager -> Universal Serial Bus controllers there is a massive list under there which complicates things:

Generic SuperSpeed USB Hub
Generic USB Hub
Generic USB Hub
Generic USB Hub
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
USB Composite Device
USB Composite Device
USB Composite Device
USB Massive Storage Device
USB Root Hub
USB Root Hub
USB Root Hub (xHCI)

Ian, do you have any idea on which of these I would remove? I have a USB 3.0 hub plugged into a rear USB 3.0 port. When I try to backup, I connect the two 5 TB Seagate Backup Plus external hard drives to the two front USB 3.0 ports.

xpilot, can you elaborate on what you mean by creating a backup using TI's recovery media?

One other thing that I thought of was trying to create two separate .tlb files. I can try to backup just my internal hard drive which is only 1 TB in size. Then I can try to create another .tlb file of just the external backup drive.

I used the "Generate System Report" feature and it successfully created the log file. I'm sure that will be of more use but I am not exactly sure who I should be sending that information to since it appears that everyone here is just volunteering their time to help one another. Is there an official Acronis support agent I can send that information to? Any other ideas on what can be causing these issues with ATI 2016 beta and Windows 10 Pro?

Hi

I would delete the following drivers (they are similar to the ones I deleted when I was having issues):
* Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
* Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
* Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

For systems such as yours motherboard model is not usually available. It will be a custom made Dell motherboard.

I would also check to see if Windows is classifying the USB HDD as internal or external. Sometimes the USB HDD firmware fools Windows into thinking the USB device is an internal device. I have a systems with HGST 4TB, Segate 4TB and WD 3T and they are grouped with internal HDD rather than being external (removable HDD).

Ian

To create a backup using recovery media you should first create them either as USB sticks or CDs. The next step would be to boot from the media with your destination drive connected. When the Linux recovery version has loaded remove the recovery media and then the main Acronis screen can be used to create a backup of the main internal drive for example with your external drive as the target.

Finally close the external Acronis version then reboot into Windows. You should now be able to examine and explore your new backup file as you choose.

Hi all

I migrated my PC from Windows 8.1 to Windows 10 Pro 32.
I already used Acronis TI 2015 last Build 6613 to backup the system drive with the recovery media.

What i did:

Backup (Images System Drive only) Windows 8.1 on the NAS as always via recovery media USB Drive!
Result: Fast! About 30 minits. Size of the System Drive 200GB. Size of the system itself: About 17GB. Size of the image on the NAS: About 15GB.
-> Very Good!

Migration from Windows 8.1 to Windows 10 through MS Update. Worked good and nothing to do with Acronis ;-)
Migration successful!

But now, i wanted to backup immediately the new System Drive that host Windows 10, as Backup.

What i did:
- Deletion of Windows 8.1 old installation (Windows.old). It's OK, i have a last Acronis Image of it! ;-)
- Backup (Images System Drive only) Windows 10 on the NAS as always, via recovery media USB Drive!

Result: Catastrophic!

About 3 hours!. Size of the System Drive 200GB. Size of the system itself: About 19GB. Size of the image on the NAS: About 97GB !!!!!!!!!!, yes! You read it corerctly: 97GB! Not, 15GB, not 200GB, but 97GB.

Warning:

- Absolutly same HW, no changes at all.
- I did not a sector by sector Backup, absolutely not.
- Bitlocker is definitly OFF!
- Compression level is the same as Windows 8.1 backup.
- The size of the image is hudge and i will not trust it!
- It is not a NAS or Network issues.
- Acronis is not installed as SW (Windows 8.1 and 10).  Never installed on each these OS.

So, definitly, this build of a Acronis 2015 need some update.

It is the first time since i use Acronis, that i see some troubles like that.
I trust Acronis since more than 10 years, and it will continue.

Waiting for the next update with following result: Faster and size of Image near the real one!

Regards
Buzz

According to a couple of other threads in this forum, there seems to be an issue in updating to Windows 10, when ATI2015 build 6613 was already installed.
Before I upgreded my Win8.1x64 system to Win10, I uninstalled ATI2015, then upgraded, after upgrade was completely finished and additional Windows updates were installed, I reinstalled Acronis TI2015 build 6613. This procedure worked well.

Buzz, I suggest to uninstall ATI2015 from your Windows10 completely (goto Control panel > programs > Acronis > uninstall), after that additionally use the Acronis cleaning tool (use Google to find it), reboot, and then install ATI2015 build 6613 again.

Good luck.

Hi Berti

As i mentionned, i never install Acronis on each OS (8.1 and 10).

Warning: 

- ...
- Acronis is not installed as SW (Windows 8.1 and 10).

Only recovery media would be used, so one (or many) level before windows, totaly independing on any kind of OS i would say.
It is not the problem. (Even not mine in this case).

But what i dind't try is to install now Acronis 2015 6613 and try to do an Image.
But it is not the way i use it normally to backup (Image) the system drive.

Thank you anyway

Regards Buzz

Sorry, I missed that sentence. So forget everything I wrote.

maybe it was not clearly understandable... My mother language is french ;-)

Your explanation was absolutely clear - I didn´t read it carefully enough.
But I´m afraid, your problem is not an issue of ATI2015.
It looks like somewhat has spoiled a part of your disk - maybe the MBR (master boot record) or GPT is not ok any more.
I suggest to run CHKDSK C: /F or use a Linux GParted live CD - but this is only a rough idea on what you could do.
I´m not very experienced with this.
Perhaps someone else in this forum can five you better advice.

xpilot wrote:

To create a backup using recovery media you should first create them either as USB sticks or CDs. The next step would be to boot from the media with your destination drive connected. When the Linux recovery version has loaded remove the recovery media and then the main Acronis screen can be used to create a backup of the main internal drive for example with your external drive as the target.

Finally close the external Acronis version then reboot into Windows. You should now be able to examine and explore your new backup file as you choose.

I just upgraded to Acronis True Image 2016 Beta Build 5518. I'm still not exactly sure how to create the recovery media. Do I use Tools->Rescue Media Builder to create what you are talking about or do I use another tool? The Rescue Media Builder says I need to have a system backup ahead of time which I no longer have.

I also saw this article on Seagate's site:

http://knowledge.seagate.com/articles/en_US/FAQ/172213en?language=en_US

My hard drive read/write speeds when I copy files normally seem to be extremely slow and nowhere near what USB 3.0 shows.

Jay wrote:

I just upgraded to Acronis True Image 2016 Beta Build 5518. I'm still not exactly sure how to create the recovery media.

https://forum.acronis.com/forum/96624

I deleted the three USB drivers that were recommended to be deleted. Windows 10 reinstalled the drivers and now subjectively it feels like disk operations are moving even slower. I created the Recovery Media on a DVD-R and will try to do a backup that way. I will also start posting in the ATI 2016 forum that Buzz mentioned as well. Hopefully something can fix this.

I managed to finally make a backup again and for the first time on Windows 10. The official non-beta version of Acronis True Image 2016 was used to created this. It took approximately 9 and a half hours to create a 3.9 TB .tlb file.

Hi Jay

How did you do it?

Did you install Acronis on Windows 10 or did you do it with the recovery media (CD or USB)?
And as backup, do you mean a whole Image of the system drive, right?

I will soon test the TI 2016 5518 with my Windows 10, with the recovery media CD.
Hop it will not be a new disaster like already explain.

Buzz wrote:

I will soon test the TI 2016 5518 with my Windows 10, with the recovery media CD.

Tested! Same way as i explain in my previous post.

What i did:
Backup (Images System Drive only) Windows 10 Pro 32 on the NAS, as always, via recovery media CD! (Acronis TI 2016 Build 5518)

Result: 
Very Fast!* About 30 minits.
Size of the System Drive 200GB.
Size of the system itself: About 20GB.
Size of the image on the NAS: About 11GB. (Compression level set, as default, to Normal).

*Also the Recovery SW itself seems to be faster...

Now it works as Acronis always works for me! Fast and Trust.

So is there actually a fix to the slow backups in Windows 10?

I am trying to backup up my non bitlocked Windows Surface Pro 3 256GB SSD via GB LAN cable to a synology NAS. In the past with Win 8.1 it took less than an hour to back up. But now with only 90GB of the 256GB drive used it still says it will take 9 ours to complete!

Of course being the excellent program the TI is not, Pressing the STOP button to abort the backup does nothing. I have installed TI 2015 Build number is 6613 in Windows 10 64bit.

I think, backup performance strongly depends on the hardware used.

I had a Win8.1 x64 system with Acronis TI2015 build 6525 installed. Backup from my 256 GByte SSD with appr. 123 GByte used space to an external USB3.0 harddisk took about 35 minutes and resulted in a backup size of 82 GByte.

I upgraded to Win10 x64 recently and installed TI2015 build 6613. After removing the files for the old windows I ended up at appr. 122 GB used spage again. Backup to my ext. USB3.0 harddisk took about 35 minutes and gave a backup size of 81 GByte.

So for me there is no change in performance between Win8.1, Win10 and the different Acronis builds.

I did my last backup through the regular Acronis True Image 2016 Windows 10 Acronis interface, not through any type of recovery media. As for the times, it originally said it would take something like 1 Day, 38 minutes to complete, but in reality it only turned out to be 9 hours and 30 minutes. I'm backing up a lot more information than most people are and I always do full backups. The times may seem slow on Acronis for backups as large as mine but the competing products I tried were giving me 2 to 4 days as the estimated time to backup and their interfaces aren't as good. It will be interesting to see what improvements I get on backup speed when I upgrade my hardware in the next couple of months.

I found a similar issue with Acronis 2016. Backups were taking days, instead of hours. I had recently installed Bitdefender 2016 total Security Trial security software inplace of AVG antivirus. I uninstalled Bitdefender 2016 last night and now the backup is back to hours.

I have the same problem too ATI2015.  Even tried restaring the PC and without starting other programs.  I backup my Drive C which is a solid state drive to a WD NAS drive in my home LAN and it is taking over 9 hours as estimated by ATI2015.  This is ridiculous!  Win 7.  My setup is a router has a Belkin hub(100Mbps).  The WD NAS and PC are in the same hub

jhun.  As suggested earlier in the forums by others - make sure AV is not scanning your destination backup folders.  Real time AV scans can severely hamper performance. You may also want to "whitelist" all Acronis folders to make sure AV is not scanning it. (C:\program files\Acronis, C:\program files (x86)\Acronis, C:\program files (x86)\common\Acronis, C:\program files\common\Acronis, C:\programdata\Acronis)

Aside from that though, you want to make sure your lan connection is actually good - try lanspeedtest lite which is free.  Setup a test file of 1GB or larger and run it a few times to get an average transfer speed and report back the results.  If you are connected to your NAS via wireless, speeds can vary greatly and all bets are off.

Also WD NAS devices are typcially very low on CPU and memory and the drives in them are usually RED drives (often 5400RPM unless you have the RED Pro drives which are 7200RPM).  Large data transfers can easilyu bog them down on their own, more likely if the NAS is being used for other things at the same time (media sharing, Plex, etc).  Does your NAS have a realtime performance monitor so you can watch memory and CPU usage on it during an ATIH backup?  Is your NAS also being used at the same time for other backups and/or media sharing?

Networking aside, in my home setup ATIH going from SSD to SSD - an 80GB backup with high compression and encryption takes less than 8 minutes.  Going from my SSD to an SMB share and a standard 7200RPM drive attached off of my ASUS AC-1900 router, the same backup takes about 40 minutes (despite having a physical GB connection).  Using another SSD at the other end usually doesn't provide any better peformance as the LAN speed is usually the bottleneck (in your case 100Mb/s - so realworld is likely to be about 30% less).

Also, are you using an actual hub device or did you mean a switch?  Hubs are notorious for collisions.  A switch would be a much better choice and a GB switch can be found for roughly $20 for 5 ports - less than $30 for an 8-port.

Thanks Bobbo..I only use MS Security Essentials and since the WD is network attached drive, that drive is not reachable or scannable by MS sec essentials.

I just tried whitelisting those folders you mentioned.

I am connected via wired as I disabled wireless.  I am using WD My Book Live Model number AP1NC.  Not sure of speed but I believe its 7200 rpm

Its a Netgear 10/100/1000 switch

OK, that helps narrow things down a bit.  Try LanSpeedTest a few times to see what kind of transfer rates you get to the NAS outside of Acronis.  I will have to research your device specs though.  Does it have monitoring capabilities?  Is it being used for other backups at the same time or for things like media streaming?

Is there a more specific model and version # on your NAS and what size drive is in it? There are a lot of different ones going back to 2010 that I'm finding. Also, how long ago did you buy it? I'm finding forums with users getting less than 5mb transfer speed on some of these.

https://community.wd.com/t/my-book-live-2tb-very-slow/54612

https://community.wd.com/t/why-is-transferring-so-slow/61127

its only used for backup

No monitoring capabilities

MyBookLive

Model AP1NC

bought it about 2-3 years ago I think

There seem to be different versions of that model so I'd assume yours is version 1. I will check the manual. I would imagine it has the capability to check its own cpu and memory usage through the browser.  Please run lanspeedtest lite in the meantime with 1Gb/s transfers at least 3 times to the NAS and report the speed rates for each.

Bei einem Full Backup bleibt das Backup  stehen! (In Warteschlange) Auch nach 5 Stunden warten, ist kein Backup gemacht.

ATI 2015 (3 Lizenzen) Win 7

Bitte Antwort in Deutsch ich spreche nicht englisch

@Karl

Standardaktion in diesem Fall: Acronis deinstallieren, Cleanup-Tool anwenden (https://kb.acronis.com/content/48668 wie in Bobbo´s Antwort) Registry-Einträge löschen nicht vergessen - Also wirklich die Anweisung (die gibt´s leider nur in Englisch) exakt Schritt für Schritt befolgen.

Danach ATI2015 Build 6613 neu installieren und Backup´s neu einrichten.

Wenn das nicht hilft, bitte einen neuen Thread aufmachen, da wir diesen Thread, in dem´s ja um ein ganz anderes Probem geht, nicht weiter stören sollten.