Nonstop Backup Turns Off
I bought the upgrade to Acronis True Image Home 2010 largely for the NSB feature (as well as trying the off-site backup, although Carbonite had been working well for me. I thought maybe having it all tied together under Acronis would be good, and I'd had success with the product in the past). Now, however, I'm very frustrated with the NSB turning off every time immediately after I turn it back on. I've read most of the comments and still haven't found a fix from Acronis or anything that works. I certainly won't upgrade again if this is the kind of service they give on a major issue from many people. I'll probably go back to Carbonite as well when my Acronis subscription ends. A company that won't fix its products after numerous complaints is not worth subscribing to.
CS wants me to do this.... (Has anybody else heard about this?)
――――――――――――――――――――
Please install the latest build 7046 of Acronis True Image Home 2010 and recreate the backup task and let me know the result.
Please click on the link mentioned below to download the latest build 7046 of Acronis True Image Home 2010.
http://download.acronis.com/sl/fcjusipedxouzroiqcrr/TrueImage2010.7046_…
Note: This link is valid for 14 days and up to 5 times downloadable.
Please let me know whether it resolves your issue.
If this does not resolves your issue, please send the reports mentioned below to investigate the issue.
1) Please click on the link mentioned below for generating AcronisInfo report.
http://kb.acronis.com/content/2707
2)Please click on the link mentioned below for generating Acronis System Information report.
http://kb.acronis.com/content/3529
3) Screenshots of the logs of the tasks.
Launch the software
From left pane, click on Tasks & Logs
From right pane, click on logs
Larry,
This seems to be their standard "help desk" reply. All they're doing is dodging around the real issue. They want you to do this, they want you to do that, and when you've done as they have requested, they would ask you to do something else. Trust me, the "help desk" took me on the same ride.
Pretty much a waste of time, with these people, I'd say. One would have thought that they would have enough know-how to recreate the conditions that would trigger off the problem. My view is they don't have a clue what's causing the NSB problems.
The downloaded latest version didn't do a thing to help. I've looked at so many other comments on this site, and I don't see any use of sending the reports you want. You've received so many and still no results. I'm not going to waste any more of my time.
—Rant notice—
So I'm using Acronis True Image Home 2010 Standard Upgrade without NSB, and then...
I go to back up a partition, and I get an error, service not running (sched2.,..)
So I go to start the service, find it on automatic but not running and won't start—"path not found."
So I try to put the path in the Services Property box, and it will not accept it ???
Check the registry, path to Sched2... it's there, check the directory, service executable is there...
Check msconfig... Service shown as enabled but stopped, unknown manufacturer???
Check windows installer, no repair...
O.K., time to reinstall, now downloading is at 0.025 Mbps (1 hour+) for new build "7046"
So much for the 20 Mbps internet connection.
I seems that the service in customer service is like the service my uncle's bull provided.
Anyway, it gave me time to conjure up this mini-rant.
Maybe it's time to put a link to this thread at http://en.wikipedia.org/wiki/Acronis_True_Image
Well I installed 2 new 2TB hard drives last weekend and thought I'd give NSB another go a few days ago. It *seemed* to be working fine, but tonight it crashed at exactly midnight, as other users have observed:
09/05/2010
0:00:08
Faulting application afcdpsrv.exe, version 1.0.0.3536, faulting module afcdpsrv.exe, version 1.0.0.3536, fault address 0x000e6943.
I think I'm entitled to ask Acronis WHY this is taking so long to provide a fix?!!?
Thanks
Steven
This must be why you can get home 10 at newegg for $10 after a mail-in rebate. If I don't use nsb, is the product worth $10? Who knows maybe they will eventually get this fixed but I am thinking the fix is destined for home 11 so I am not counting on ever using nsb.
It is $49.99 with a $15 discount and a $25 mail-in rebate. The rebate expires 05-14-2010.
link to newegg
http://www.newegg.com/Product/Product.aspx?Item=N82E16832200012&cm_re=t…
Who knows maybe they will eventually get this fixed but I am thinking the fix is destined for home 11 so I am not counting on ever using nsb.
No, Charles, no! Oleg told us here in March: "We are working on the issue, the exact reason of the issue is deeper than we thought previously. Our developers promised to fix it for the current version, i.e. for Acronis True Image Home 2010. Probably, we will be unable to include the fix into the nearest released build." So they promised us it will be in version 10. Do not dismiss that promise! Version 10 is sold with the promise of NSB (that's why I bought ATIH2010!); they got our money but so far they were not able to deliver - but they have to! If they had not promised to fix it in version 10 I would have given it back. Everyone: Don't give up! They *must* keep that promise. If they can't deliver a working NSB in v10 I will demand a free v11, that's for sure. They got my money, I want what I paid for: a working NSB.
Who knows maybe they will eventually get this fixed but I am thinking the fix is destined for home 11 so I am not counting on ever using nsb.
No, Charles, no! Oleg told us here in March: "We are working on the issue, the exact reason of the issue is deeper than we thought previously. Our developers promised to fix it for the current version, i.e. for Acronis True Image Home 2010. Probably, we will be unable to include the fix into the nearest released build." So they promised us it will be in version 10. Do not dismiss that promise! Version 10 is sold with the promise of NSB (that's why I bought ATIH2010!); they got our money but so far they were not able to deliver - but they have to! If they had not promised to fix it in version 10 I would have given it back. Everyone: Don't give up! They *must* keep that promise. If they can't deliver a working NSB in v10 I will demand a free v11, that's for sure. They got my money, I want what I paid for: a working NSB.
Who knows maybe they will eventually get this fixed but I am thinking the fix is destined for home 11 so I am not counting on ever using nsb.
No, Charles, no! Oleg told us here in March: "We are working on the issue, the exact reason of the issue is deeper than we thought previously. Our developers promised to fix it for the current version, i.e. for Acronis True Image Home 2010. Probably, we will be unable to include the fix into the nearest released build." So they promised us it will be in version 10. Do not dismiss that promise! Version 10 is sold with the promise of NSB (that's why I bought ATIH2010!); they got our money but so far they were not able to deliver - but they have to! If they had not promised to fix it in version 10 I would have given it back. Everyone: Don't give up! They *must* keep that promise. If they can't deliver a working NSB in v10 I will demand a free v11, that's for sure. They got my money, I want what I paid for: a working NSB.
OK, another question. Will me computer handle it the other functions? I am running XP Home SP3. My CPU is a pentium 4 /300Mhz. I have 1 Gig of ram, DDR2-Sdram PC32 /400 Mhz. Yes, I should replace my computer but I have been unemployed for almost a year and replacing my computer is probably out of the question.
The requirements say a gig of ram is acceptable but is it really? I remember Microsoft saying 250 MB would run XP but practical experience says it will be dog slow.
Also, is it better to back up to an internal sata drive rather than external usb2 drive? Logic says the internal drive but I have no experience with this.
Charles,
I haven't tried TI using a 300MHz processor but I imagine it would be slower than the 3GHz I have used.
As far as the RAM is concerned, this should be OK. Due to the speed of the processor, I would suggest that whilst TI is running, you don't try using other software in Windows whilst an image is taking place.
An external USB drive is better from a security point of view, but will be noticeably slower than an internal hard drive from a time taken point of view.
The thing to take into consideration is if using an internal hard drive, your PC suffers a power surge or some other electronic malfunction and your main drive dies, it is more likely that the internal backup drive will suffer the same fate. An external one is only vulnerable while attached and running.
Colin,
Thanks for the advice. The USB vs Internal drives make sense. I was mistaken about my processor. It is a 3GHz processor. I am assuming they do not even make a 3MHz pentium 4 :)
I am also assuming I would only do a full backup on a monthly or bi-monthly basis and would do incremental backups between full backups and this should help with the downtime for backups.
I will give it a try. I hopefully can't go too wrong for $9.99
Hello all,
Thank you for posting.
I would like to update the thread.
Our QA Team was able to reproduce the issue in our test lab. Our developers have all necessary information now to identify the reason of the malfunction and to improve the code. We will let you know the results as soon as possible.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Thanks Oleg. I really look forward to the fix in the near future. But for the glitch, NSB is a pretty good concept and I know as a fact that many people buy TI Home 2010 because NSB comes with it.
Any update on this issue? NSB stopped working for me about 2 or 3 weeks ago, and now it won't stay running. NSB is the only reason I use TI Home 2010. Without it, it is easier and more reliable to just use Windows 7's built in software.
I just had a 2 day nightmare with Home 2009 on my laptop not even using NSB... which looks like caused by ATI and virtually impossible to uninstall even with their uninstaller (Windows uninstall does not, nor does the Microsoft more powerful uninstaller)... Manually deleted 2 ATI device drivers and found on their site their uninstaller and Manually deleted the 4 or 5 register entries I found need manually deleted.
Now the worst and where I am now - Used Revco uninstaller that is highly regarded including I found to remove ATI when nothing else will. It said "corrupt" when tried to remove ATI which it found (after doing all the other uninstalls)
Using their scan mode... it now finds 413 yes, 413 register entries for ATI and 696 values Looking at a few yes I recognize them as ATI, the ATI program directory is till there after all the seemingly successful uninstalls so many ways......
And preciously wasted 2 days and lots of money on a tech with initial problem that seems to be ATI:
I may post more details in another thread but...
First time ever I had to hire a very experienced local tech guy who was even stumped using all sorts of tools from Bart? to various windows tools.
Instead of "BSOD" had immediately as XP started to boot just a "grey screen" hang. Safe mode hung. No way to get into windows. Did all sorts of windows repair stuff nothing would let us boot other than from a Lunix/Bart etc run outside
Also running Rollback in its sub console and in the MBR so didn't want to touch it. Prior snapshots seemed to load but on reboot gray screen hang every time.
Replaced drive and cloned but that only gave us base line from a year ago (hadn't updated baseline) but would boot. But many program changes and knew we had to reset baseline in order to clone...well actually should clone from most recent and lose prior snaps but would not.
Chased down many dead end trails when I recalled some folks have BSOD with ATI.
Than from a Lunix disk noted Acronis Home 2009.
Uninstalled it the best he could from his various tools running from the CD drive (only way to boot) .... and although it only partially deleted it.....
No more gray screen hang (had to go way back in time with snapshots) but found one that would work and most recent would mount in a virtual drive but not boot.
It appears all this time and money was the result of ATI and I still can't seem to get rid off it may have to manually go thru 400+ registry entries and manually delete if I can?
I'm switching to ShadowProtect with great reviews but on their forums warn about getting all traces of ATI removed or when install SP may cause BSOD issues. So far all this is on my laptop and next need to try and get rid of anything ATI also on desktop where I had the same issue with NSB as noted on this thread
But the laptop problem was Home 2009 and far worse and still can't get rid of all of ATI.
I had used ATI on lap for maybe 2 years without any issues. But had not used it at all or had it do any backups for maybe six months on the lap which is why I wasn't thinking about a ATI issues causing the problem and chased so many other causes, even replaced the drive etc.
Just slight correction.. looking at some of the 400+ remaining register entries (after all the uninstalls) that say Acronis as publisher one shows an install date of 2/10 so it may be ATI 2010 not 2009.
I can't find my the file names or directories anything that says which version and Revco just says Acronis True Image.
And found a build number in the register which definitely is ATI 2010
Update.
Gave up trying to get hai.dll back from ATI so could boot into XP. A few more wasted hours with very experenced local tech guy (at $50/hr) and we gave up and did a fresh reinstall of windows. Now hours to reinstall programs etc. But following all clues from the board and the Knowledge Base at ATI could not get rid of it messing with hal.dll file.
It was IN the /windows.. forget the location system32 as I recall... Tried 3 different versions from different install disks which expanded and overwrote existing file. Tech even dumped it in other places and the boot.ini file only linked to the correct partition etc. Rebuild it and checked it many times from Linux disks from CD but never could get windows on the HD to boot. He was totally stumped what ATI 2010 was doing with it to make it unbootable.
Tech guy has 20+ years expereince and is hired by large companies with big Enterprise servers etc.
Hello all,
I would like to update this thread with some additional information.
We have successfully reproduced the known issue which occurred, when Nonstop Backup was restarted, it would cause a BSOD. We will get back to you as soon as we have additional information regarding an ETA for the fix.
Another issue with Nonstop backup that was occurring, when it was running, opening any .pdf files would result in a BSOD. We are currently working on a fix for this and we shall let you know as soon as it comes out.
Please let me know if you have additional questions.
Thank you.
Some of us do not suffer from BSOD. For me, NSB would run normally until the computer clock reaches midnight at which point NSB would turn off by itself. Only a reboot of the computer can restart it but it would only run until the next midnight before turning off again. Strangely, if I reboot just before midnight, NSB would not turn off at the first immediate occcurring midnight but would turn off at the next occcurring midnight, so it seems that NSB would only self turn off after a full 24-hour period has been reached from one midnight to the next, but only if the computer is rebooted before midnight.
I hope Acronis has also managed to find the coding error that causes this problem.
No BSOD here, either. NSB just turns itself off, in some cases it even freezes ATIH. But most of the time it just turns itself off silently. And there's no way to restart it - other than start a completely new NSB storage. And that one usually works (after initial completion) only for minutes, hours at best. On my machine NSB stops whenever it wants, not especially at midnight. This renders ATIH useless for me since I bought it just for the NSB feature. So I have unplugged the external drives that where ment to hold the NSB storages... (I do manual backups from time to time. But that's not what I wanted.)
I really hope Acronis can fix this soon!
I bought this software for non stop backup - I have windows 7 64 bit and it turns off automatically, i turn it on and I get a blue screen. I can understand a little wait to fix the bug - but this is now 6 months and no Acronis apology, we are working on it, please allow us to refund you 30% of the purchase price, etc.
I don't understand why the IT industry is the only industry where you can sell a product that does not work, spent months not fixing it and then have clients say on these forums not a problem really - the rest works. If I buy a car and the seat does not recline or the lights do not work within a day it is fixed; so why in software do we have to put up with a lesser standard of service.
Acronis I think it is time you figured out how the problem.
I can understand a little wait to fix the bug - but this is now 6 months and no Acronis apology, we are working on it, please allow us to refund you 30% of the purchase price, etc.
I don't understand why the IT industry is the only industry where you can sell a product that does not work, spent months not fixing it and then have clients say on these forums not a problem really - the rest works. If I buy a car and the seat does not recline or the lights do not work within a day it is fixed; so why in software do we have to put up with a lesser standard of service.
I just wanted to quote this because I wholeheartedly agree.
Acronis, please read this over and over - and think about it - and act!
Recently, I complained about NSB turning off by itself at midnight. Today, I discovered another phenomenon which, I thought I'd share with all you dissatisfied users.
Despite the trouble I've had with NSB, I persisted using it by rebooting my computer each day just before the clock turned midnight to keep it going. Today, the time has come for me to clean up the storage. My disk is partitioned. C drive contains the XP Professional system and D drive is where my data are kept. NSB is stored in D drive. So I went in to clean up D drive in order to free up some space. Lo and behold, as soon as the clean up was completed, NSB decided to shut down by itself. It took another reboot to get it back up again. The instability of NSB is enough to make you cry.
Looks like the guys at Acronis have more than a couple of things to fix up.
We have successfully reproduced the known issue which occurred, when Nonstop Backup was restarted, it would cause a BSOD. We will get back to you as soon as we have additional information regarding an ETA for the fix.
I do not have the issue with BSOD. On my system, NSB will not stay running. I start it, and within a minute, it stops. Is there an update on a fix for that?
Hi,
I have a problem with Nonstopbackup. Today for the second time it stopped working. It has worked well for a long time and then says it is inactive.
I cleaned up the archives at all yesterday, but every time it begins again to work and then says it is inactive. 've Attempted to look at the log, but did not understand much.
I would not have to delete all the archive because the operation of creation is very long. I do not understand what files are on my system that create the problem. From the log it is not clear.
If the issue concerns the release of TIH i have the 6053 and i cannot download the new because it is in english and it is not present in my account!! This is another great problem.
I send you all hoping for a solution that I hope will be very careful because frankly I'm getting tired of all the problems I had before. NSB until now was ok, but with the backups I had a lot of problems and not all fully understood and resolved.
Thanks
I upgraded to ATI Home 2010 last year when I got a new computer with Windows 7 Home.
2 days ago I tried to activate NSB with devastating results. After activating, I got a BSOD and a reboot. The CPU usage went 100%, with a Phenom II x 4 processor.
The next morning I found that NSB was turned off. I turned it back on, and the system crashed. I was unable to boot Windows, and start-up repair was not successful. I ended up restoring my boot partition with an ATI image. I spent about 4 hours repairing my system.
I am afraid to even try the online backup feature of the program.
This is an old program with a known bug.
This is unacceptable.
Gary
Hi Gary,
I arrived at TIH coming from the experience of Norton Ghost, which worked very well as a Swiss watch, with a speed much higher than this, only because I have been advised by two computer repairers who said that TIH was absolutely superior.
Using it I have had a lot of problems of all kinds and I am really tired, the last one was yesterday Nonstop Backup.
I think that a program that I paid must work and do not try to improve with the help of the customers going crazy looking for solutions that instead Acronis programmers should find.
So I think in a little I come back to use the Norton Ghost 15, which is perfect and much faster.
Thank you for your reply confirming all my doubts and questions about this product.
This is absolutely inacceptable!
My experience with NSB is becoming more and more interesting. First, it was turning off at midnight each day (unless I pre-empt it by rebooting my computer before midnight), and then it turned off mysteriously when I did a storage clean up. Now, it simply turns off randomly (plus, it continues to turn off at midnight).
Hey, Acronis, here is a gratuitous advice. You are better off not packaging NSB with ATI if you can’t make it work properly. The crappy product is giving you a bad name by dragging the rest of your products down with it.
QUOTE
Dear Acronis Customer,
We would like to extend to you a time-limited offer to upgrade to the latest version of our flagship product, Acronis® True Image Home 2010. Included in the special price is a free copy of the Acronis Plus Pack add-on, a £23.95 value, which provides advanced features previously only available in our corporate products!
In addition to the core features and technologies that you have come to depend on, such as:
Disk imaging protection – backup and restore your entire system on-the-fly
Acronis Secure Zone® – Protects your system by saving an image to a special partition on your hard disk where it can be accessed when the system needs to be restored
Try&Decide® – Safe environment for risk free testing of new software or visiting websites with potentially dangerous content
You will want to save 50% and upgrade today to get many new benefits including the following:
Support for Microsoft Windows 7 – Acronis True Image Home 2010 delivers more comprehensive functionality over Microsoft Windows 7 backup capabilities. Protect your existing PC with a complete disk image before migrating to Windows 7.
Acronis Non-Stop Backup™ – Automatically creates incremental backups every five minutes allowing users to roll back their systems, files and folders to any point in time.
Acronis Online Backup™ – Optional Acronis online storage services are now available to automatically backup valuable data and files over the internet to a secure location.
Restore to Dissimilar Hardware – Restore a computer to dissimilar hardware regardless of make, model, or installed components, or to a virtual machine.
Dynamic Disk Support – Backup and restore dynamic volumes easily, taking advantage of dynamic disk capabilities including multi-partition and fault tolerant volumes as well as partition size adjustment.
Microsoft® Windows Preinstallation Environment (WinPE) Support – Speed up your recovery process with easy and quick integration of the latest Microsoft drivers, customized scripts, applications and plug-ins to your rescue or boot media.
Learn more
The offer is valid
through June, 15th 2010
Acronis True Image Home 2010
Powerful backup which is easy to do
Upgrade now and get Acronis Plus Pack for free
Learn more
END QUOTE
Why are these still being sent out when the product clearly doesn't work?
I WANT IT, I WANT IT! But to HE Hockeystick Hockeystick if I'm gonna have to pay for it! All True Image 2010 Home Edition purchasers should get it for FREE given a core component has never worked!
Hi
I lost an important customer due to the mal-functions within ATIH 2010 NSB.
My suggestion: ACRONIS for some reason lost the author of the NSB programme including the necessary documentation. And now they are locked into a big big technical problem, loss of reputation, credibility and maybe a legal issue due to "unfair competition".
This should lead to the point of firing the CEO and his guards trying to save time putting off for updates.
cheers
Hi
This should lead to the point of firing the CEO and his guards trying to save time putting off for updates.
cheers
I don't care whether they fire their CEO.
I expect them to fix it and provide me with a free of charge patch. And they should do this soon. Whenever the competition comes up with a new version I will investigate whether it makes sense to switch.
If any competitor would come up with a rebate for Acronis users when they switch to their product, they probably could take a lot of market share from Acronis.
Michael
I have had many unexplained halts over 2 or 3 years with several versions of Acronis - NOTE not "Non-stop Backup". One universal fix I use is to "clean" the backup disk periodically eg Windows Explorer - right Click Drive name eg D:, then select Properties then Tab "Tools", then Error Checking.
With a big 1.5 Tb disk this can take 6 hours or more. I use a new netbook to do this work, particularly as on "older" XP laptops it often fails to work and wrongly reports "Error free" . There may be an undistributed Microsoft fix on recent versions of XP on the disk "repair" feature.
Note that this can also be done in DOS with chkdsk/f: /r, but i find XP Error-Checking repair better, why I don't know since its probably the same code.
You do lose some data in some disk fixing situations.
It may be that Acronis itself is a source of badly indexed disks through its unexplained halts and glitches, particularly failing to read block 63 and other consistent block nos that I cannot remember.
Sorry about the multi-post. It was not intentional.
Sorry about the multi-post. It was not intentional.
This has gone on for too long. I purchased two licenses of Acronis True Image 2010 only to find out that a highly touted feature doesn't work. Acronis, you have had ample time to get this working. I want to be reimbursed and I think there are many many others that do as well. Hmmmmm.....
I must say I found the solution to all problems of TIH.
I uninstalled it and went back to my old but reliable Norton Ghost 15, which has never wrong.
I'm sorry because I had paid the Acronis program but I can not handle it day and night
Greetings
Robert Knapman, you wrote, "Just because NSB does not work as expected is no reason to uninstall ATI 2010
All the other backup options work perfectly as does the recovery when you need it."
Are you kidding? If a component doesn't work, should pay for it? If it doesn't work, why is it in the package and why is it advertised as a "feature." You must hold the company accountable to providing with that which they charge you for. If not, pretty soon all the program will do is install a nice looking desktop icon.
I've always regarded Acronis a reputable company, but I am now questioning its ethics. It continues to hard sell NSB even though it knows fully that the product has major problems across XP, Vista and Windows 7. One would have thought that the ethical thing to do would be to issue a press release or an advisory, warning potential customers that NSB is seriously broken and to admit to less than thorough lab testing before releasing it on the market. Customers tend to react well to a frank admission of error. Keeping potential customers in the dark is not the way to go and it does nothing to enhance the company's reputation.
Every time I reboot, NSB does a FULL backup of my documents drive (the only one I'm protecting) from scratch - which takes ages! Why doesn't it just do an incremental backup of any changes? Does anyone else get this?
Steven
Every time I reboot, NSB does a FULL backup of my documents drive (the only one I'm protecting) from scratch - which takes ages! Why doesn't it just do an incremental backup of any changes? Does anyone else get this?
Steven
Every time I reboot, NSB does a FULL backup of my documents drive (the only one I'm protecting) from scratch - which takes ages! Why doesn't it just do an incremental backup of any changes? Does anyone else get this?
Steven
Steven,
The answer is 'it shouldn't!'.
Could you give more details about your system and what version and build of TI you are using?
Steven,
The answer is 'it shouldn't!'.
Could you give more details about your system and what version and build of TI you are using?
Steven,
The answer is 'it shouldn't!'.
Could you give more details about your system and what version and build of TI you are using?
Hi Colin,
It's Windows XP SP3, 2 Gb RAM, 2 x 2 TB HDDs and TIH 2010 build 7046.
It has just done the same thing again after having to reboot to install yet more Windows critical updates. It's currently using 472 Gb (476 files) to protect just 60 Gb of used space on my documents partition! Even if I choose to clean up the archive it doesn't seem to delete any NSB files or save any space.
NSB will use up all free space on the designated storage drive.
Having said that, it should consolidate every 30 days, but in your case something is obviously not right.
I can only suggest (at this moment) deleting the archive, then manually delete the Timeline folder and it's remaining contents and then start a new archive and see if this solves the problem. The other things that I can think of are perhaps it has a problem with the size of the drives or a complete re-installtion of TI might solve it.
I received this email, from who I don't know, but from this forum.
"I can only suggest (at this moment) deleting the archive, then manually
delete the Timeline folder and it's remaining contents and then start a new
archive and see if this solves the problem. The other things that I can think
of are perhaps it has a problem with the size of the drives or a complete
re-installtion of TI might solve it."
This fixed it for me. I deleted backup archives from 2 months ago and deleted all contents and the folder Time Explorer Storage and rebooted. Acronis True Image then automatically created a new Time Explore folder. And immediately Non Stop Backup turned on and began backing. One hour later it is still turned on. I think its fixed.