"Failed to start Try&Decide"
I got this message after attempting to start Try&Decide "Failed to start Try&Decide"
I have Windows 10 Pro 64-bit and it's on Samsung SM951 512GB M.2 PCI-e ACHI SSD as UEFI install.
Hi Josh,
if your disk is really a dynamic one, Try&Decide cannot be used to protect it.
Please check limitations here:
http://www.acronis.com/en-us/support/documentation/ATI2016/#22810.html
Thank you,
Thanks for replying. Well, I got Samsung 840 Pro 1TB SSD and I can put another Windows (not the same copy) on it separately and use that instead for Try&Decide.
I'm trialling out the latest True Image 2016. One feature that I lost when upgrading to 2015 last year was the Try&Decide. I've tried the 2016 Try&Decide and I'm getting exactly the same as Josh. Try&Decide tells me that my drive is dynamic. This is a fresh Windows 10 64bit installation on a clean 4-drive RAID0 setup (4x500GB). Windows 10 was installed on this partitionless RAID drive and I have done nothing to change the system drive to dynamic. If I open Disk Management and right-click on the RAID drive, I have the option of "Convert to dynamic disk...", but the option to "Convert to MBR..." is greyed out, so this makes me think that my system drive is not dynamic.
If this can't be resolved before my trial time has finished, then I will not be paying for the cloud upgrade to 2016 on my three computers and will be looking for alternative software.
Hi Graham,
have you already contact our support with this issue? If not, please send us your system report through in-product feedback form so that we can start an investigation. Please notify me once you do it.
Thank you,
Hi Anna,
I didn't think that I would qualify for support when using a trial version. I've just used your support page to send the details to your support staff. This isn't the first time that I've needed to use this support and on all occasions, you naturally need a System Report attached to the support request, but the System Report is always too large to attach. Your support page only allows up to 5MB files to be attached. Can nobody at Acronis make it so that vital attachments that you are requesting can actually be sent?
Yes that can be annoying; I suggest uploading to DropBox or OneDrive and send a share link instead. On my 3+ years old PC that has been running Acronis for all that period the file was over 100meg.
Ian
Hi Graham,
you are entitled for support for the whole period of active trial subscription. I've notified the responsible team about difficulties with contacting us with trial subscription and it will be corrected soon. In the meanwhile you can contact us by selecting e.g. "customer care" question.
As for the system report, you can send it directly to development by means on feedback form inside the product itself. To do so, please go to "help" tab in Acronis True Image 2016 console and click on "send feedback". Make sure that "attach system report" option is selected.
Thank you,
Hi Anna,
I'm really not getting any help from Acronis Support. On 20th August, I submitted a support request and got an automated response informing me that it had been received and giving me a support I.D. The following day, I received an email from a priority support engineer with the following details...
"Thank you for contacting Acronis Customer Central. My name is Dha******et.
Graham, you are using the Beta version of the Acronis product.
Your request will be transferred to the appropriate department. All questions regarding beta version are processed through Acronis Forum. We are forwarding your concern to Beta Team.
They will contact you regarding your concerns with Acronis True Image 2016 Beta product.
If you have any further questions regarding Acronis products, please feel free to contact us.
My working hours: 8:30 AM - 5:30 PM EDT (Monday to Friday)."
So apparently, the trial version that I downloaded from your website is a Beta version. I wasn't aware of this.
He also explains that all questions regarding beta versions should be made through the Acronis Forum. That's the first thing I did and that's where you responded and asked me to contact support. It looks like I'm going round in circles here!
He then goes on the inform me that I will be contacted regarding my concerns about the Beta product. I have not had any more contact by any of Acronis Support staff.
I hope you can convince your staff that I really do need help with a product that I am try out and which I would like to buy. There are only 5 days left in my trial subscription to Acronis Cloud and it doesn't look like anyone at Acronis will try to help and let me buy the full version. The trial version that I am using is True Image 2016 for 3 Computers with Acronis Cloud, build 5518. The problem that I have tried to get help for is with the Try&Decide program. I tells me that my system drive is dynamic, which it definitely isn't. Windows 10 Disk Management Console shows it as a Basic disc. It is a RAID0 drive with four 500GB SATA drives. This may be what is causing the problem, but the problem is certainly with True Image 2016 Try&Decide.
Acronis are really testing my patience. When I upgraded from TI 2012 to TI 2015, I expected it to work properly and to at least have the same features. Neither of these were true. Although the Windows software worked, the Recovery Media did not work with my external drive. This was highlighted by many people on a massive thread that evolved on the forum. The way Acronis handled this problem with their software was absolutely appalling. Firstly, they told us that we had to wait until TI 2016 was released. Only then would they address the issue. After many people complained about this lack of support you finally gave in and after an intermediate trial Recovery Media, an updated version was finally released after many months. The other problem with TI 2015 was the lack of extra features such as Try&Decide. I felt cheated by Acronis that I bought an upgrade to a previous product, only to find that useful features had been removed. So I had paid for an upgrade and got less than I already had! Logical? NO. Fair? Of course not. I am now trying to upgrade to TI 2016, but cannot get one of the features that I lost in the previous upgrade to work and nobody from Acronis had made any attempt to help me to help them sort their software out. In five days, my trial subscription will expire, so I will be looking elsewhere to back up my three computers to hard drive and to a cloud solution. On the other hand, if your staff value my custom, even after being treated badly both with the TI 2015 problems and the TI 2016 lack of support, then please feel free to try and convince somebody to contact me.
Graham,
you have both trial and beta versions under your account and it must be a source of the confusion.
We'll close the beta campaign in the nearest future, but your trial version will be still active till 18.09 => you are entitled for support.
I'll clarify the situation with support management tomorrow and we'll surely be able to start a new support case for you.
In the meanwhile please send your system report as I asked in my previous message.
Thank you,
Hi Anna,
My last message was sent before I had finished it (my mistake, I hit the "Save" button by mistake, so I've edited it and added a lot more information.
Regarding the Beta version, yes I did try that out some time back, but on all three computers, it would not even run, so I gave up completely. I don't remember the exact problem, but it was consistent between all three of my computers and I could not get it to do anything useful. That doesn't really matter now as I hope the product you are selling has been tested (although maybe not the Try&Decide feature in Windows 10 and with a RAID0 setup).
If you could arrange for an extension to my trial subscription up until 18th September, that would help to keep me as a customer, at least up until that date. I created a system report when I first found the problem with Try&Decide and I'll send it as per you request above.
edit: I've now sent the System Report and a full description of the problem via the feedback form from within TI 2016. I'll keep my fingers crossed that somebody finds and sorts the problem out, but I won't be holding my breath.
Graham, same problem here (same trial build).
Try&Decide simply doesn't start.
Disk is basic (not dynamic), even tried to start windows (W10 64 pro) with all non-ms service disabled. No joy.
I'm also having a lot of other issues with basic features (incremental / differential backups - it *always* do a full image, no incremental or differential -- nonstop crashes and mangles the backups after a few hours and simply stop working, and so on).
It's a pity, because i really wanted to buy the software but, at the degree it works it doesn't look at all as a mature product as it should be :(
C.
Hi Carlo,
Sorry to hear that you are having even more problems than myself. I can confirm that on my main PC, the incremental backups are working correctly, The first file in the sequence (a full backup) is much bigger than the other files (incremental backups). Have you checked the file sizes to confirm that it is definitely doing a full backup each time? Don't go by the amount of time that it takes to complete a backup if you have verification turned on - it will verify every file in your backup sequence after it has backed up incrementally or differentially. This is to ensure that you can restore to any of the previous backups. I haven't risked installing and trying out True Image 2016 on my other two PC's, but one of them, which was an upgrade to Windows 10 from Window 7 needs a complete reformat and reinstall, so before I do, I will upgrade to TI 2016 on that PC and verify that it will restore to a previous backup and I'll also play with all of the other tools before starting from fresh and wiping the drive. I think we've already confirmed a problem with Try&Decide and in case I ever have a need for the other tools, I want to know if they will work before paying for TI 2016.
Yup Graham,
Just an example:
W10 64 Incrementale_full_b1_s1_v1.tib 65,4 Gb.
when it's time for the incremental backup it generates another file, about same size, with the suffix "full".
But we are going out of topic.
I'm going to drink a bit of vodka and write a post in a fwe minutes with all the troubles i found in 2 days of testing (and i'd should be using the computer to do other things...).
thanks.
C.