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Unable to boot from CD-ROM in order to backup - Freeze

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I have tried everything but just am unable to start up Acronis Backup and Recovery for server as both mouse and keyboard freeze. I have tried with keyboard only and it still does not work and it comes up with the error message "No Block Devices Found". Please assist.

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Hello Sopheat,

Thank you for your posting! First of all try to boot from the bootable media with modified kernel parameters. First of all you should boot in media in command-line without starting an Acronis product. To do this on Acronis boot selection press F11 and delete the word quite. Start booting, the media will bring you to command-line. Test booting with the different parameters, first try acpi=off and noapic. The whole list of parameters you will find here.

I would also suggest testing the trial version of Acronis Backup 11.5, as it contains the bootable media with the support of wider range of hardware. You can also test booting with WinPE media.

Thank you,