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Reboot Required

Thread needs solution

I have recently upgraded to Windows 10 and have applied the latest Acronis update 11.5.43997.

Every time I do a restore now to one of my external drives. It says 'reboot required' at 95% completion.
Never did this before my upgrade.

The restore is complete and ok. I just need to force Acronis to close, so I can continue.

Why is it doing this now?

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Posts: 250
Comments: 7092

Hello TucsonPC,

Thank you for your posting! Could you please provide us with the operation log after recovery (Log - Events - Save all to file) and screenshots of the settings in the recovery task. Is the issue reproduced only while restoring files (volumes) to the external drive? Do the recovered data contain the operating system? Are you using some encryption software?

Thank you,

This happens on every restore to an external drive. I use volume restore. The restore is not going to an OS drive, but it may contain an OS on it. No encryption is used.
Files attached

Attachment Size
299166-122572.zip 106.31 KB

bump.
I supplied the files you requested. Any info on this problem?
Problem also occurs when restoring disks or volumes.

Usually when we don't get a response from an Acronis tech, that means there is a problem and they have no resolution for it yet.

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Posts: 250
Comments: 7092

Hello TucsonPC,

We've discussed the issue with the development team - reboot may be required only if the target disk is somehow locked and we cannot write to it. It could be an anti-virus software or some issue with Windows 10 system. Without a deeper investigation it's difficult to determine the root cause, I would suggest you to create a support ticket for that.

Thank you,

I have the same issue and find it makes the product unusable and am offended that I have a new product with no support options other than pay per incident.

I doing a redirected restore to confirm that the target files were actually backed up. The target retore path is on the same machine as the target files but on a physical drive that has no backup content on it itself. The target restore is F:\Temp which is permissioned to EVERYONE with read and write privelege. I stll get a must reboot message at the end of the restore. However when I press CANCEL nothing seems to have been cancelled as the restores all reside in the target directory. So the problem has been demoted to "annoying" from deal breaker.