MFT bitmap corrupted (0x70018)

And yet another one.....and don't ask me to send logs and acronis zip files. Nothing has changed on this server other than moving to B&R10 11133 from TIEcho 9.
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Log Entry Details
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Type: Error
Date and time: 10/30/2009 8:09:51 AM
Backup plan: SMGMAIL
Task: Differential backup
Code: 66,038(0x101F6)
Module: 1
Owner: Acronis Agent User
Message:
Operation with partition '0-0' was terminated.
Details:
MFT bitmap corrupted (0x70018)
Tag = 0x89D94B01B483E166
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I'm having the same problem with ABR10, ever since upgrading to 11105.
I was just about to upgrade again to 11133 in an attempt to resolve it, but obviously the issue still exists!
It appears to be totally random, happening on full or incremental backups.
If you run chkdsk, it finds and repairs an issue, then the task runs ok.
If you ignore error and cancel task, then re-run it, sometimes it will run fine without reporting error again!

Maybe this is a problem with mis-reporting of an error or condition???

I'm fed up with Acronis telling me that its a windows problem - it's not!, or asking for acroniszip files.
There is obviously a significat issue here (not to mention the other 5 or 6 issues I've got logged with support), when will Acronis accept this and sort it out?
I agree TI9.1 was much more reliable, (if you ignore the fact that the backupserver module was unfit for prupose), but since 9.5 it's gone downhill rapidly.

This product now appears to be physically damaging out windows installations!
So come on Acronis (I assume you read these forums), either proove its not your product at fault or fix the problem, before people look for alternative solutions!

Hi All,

Been going through total computer hell with a client's pc that took a nasty dump.

Machine is a Dell Precision 380, 2 80GB hard drives in Raid 1.

Using Acronis Home 2010 to do complete disk backups.

Was notified of Windows XP Pro SP3 calling out c:\$mft error. So did complete C:\ disk backup using Acronis Home 2010.

Did a chkdsk and she was all downhill from there, ending in total failure.

Tested and troubleshot, and decided best to format drives to do clean start with restore.

Attempted restore of external hard drive using Acronis Home 2010, and all looked good until hit proceed, and restore failed with error of MFT bitmap corrupted.

Long story short, on DELL MACHINES, you can't restore to a raw drive.

Because Dell puts BIOS level testing utilities in a small HIDDEN partition, if that small partition is not there, Acronis 'gets mixed up' trying to restore.

Here is what I did:
1)Wipe hard drive
2) Use a Dell Utility disc and execute the utility partition creation batch file( you can find this info on the web). Had to do it multiple times, AND had to execute some of the steps manually.
3) Restored using Acronis 2010, and it did it without showing the MFT bitmap corruption error.
4) Still would not boot though, Dell utility partition was active.
5) Used a partition utility (Partition Magic) to set restored partition active and Dell utility partition hidden.
6) Machine booted into restored Windows.

This solution is ONLY for Dell machines, using Dell Utility Partition, and Acronis Home 2010, that experience MFT bitmap corruption error.

Hope it helps someone else.

My fix was to run a chkdsk on all the partitions. Not a chkdks /R for repair on anything, just chkdsk. What I would like to know is why? What criteria is Acronis using to determine MFT Bitmap Corrupted? As of now, that error is a false positive.

I just suddenly had this error too on 2 servers, build 11345. I defragged the drives, ran chkdsk /f in a cmd prompt on non bootable drives, then on the bootable drives and rebooted.

This broke acronis managed machine service on both servers. Did a repair on the agent, set dskchk to run on the C drives again, rebooted and all seemed well on the servers.

Shutdown and relaunched the management console again and finally my backups are running, for how long, ive no idea.

The console sometimes wont clear errors, even if you disconnect and reconnect to a server. Only shutdown and restart clears it :s

UPDATE: One of my servers now constantly has this problem. No amount of chkdsk on all the drives will resolve the problem. I am unable to backup the most important of my servers :(

I have two servers that use 11345. One does not have a problem, the other one does. The only difference between the two is the one that DOES NOT have a problem has the page file on the C drive. The one that DOES have a problem has the page file on the D drive.

Acronis, no offense, calling your support is aweful. Oleg, if you're reading this, please tell us what the problem is - I can assure you it's not the drive(s).

UPDATE: Disabling multi-volume snapshot was the "work around" for me. (Thanks Darryl)

Acronis, please explain why.

I've got exatly the same problem on a brand new Dell T410 (Raid-5) Server.
Everything is ok. After installing Acronis 11345 I'm getting the MFT errors....

I've reinstalled the server twice. In every case it was the same behavior: all ok until acronis...

I have now idea how I could get rid of this error... Using chkdsk /f (at boot time) doesn't find any problem. However using chkdsk while the server is up and runnig displays: Errors within Volumebitmap.

Any ideas?

Try disabling "multi-volume snapshot". This worked for me.

@Jeff
So thats two of us which disabling multi-vol worked. I'm thinking this issue just may be related to the way acronis uses VSS.

@Darryl
Yes, it worked fine and I appreciate the suggestion.
VSS has always been enabled and was working fine for me prior to 11345, although I have gotten the error before in 11333-though rare, and never got an error in the True Image product.
So something, obviously, is wrong. In my case, I can't help wonder if it has something to do with my windows page file on another partition (D:), in combination with the VSS component.

Oleg or Alexander - can you guys give us some idea about the issue in this post?

Well, if it helps, my page files are all on the system disks, and i tried many chkdsk on all the volumes before i tried turning off multi vol.

Hello all,

Thank you for posting, I will be happy to help.

When you see the error MFT bitmap corrupted, there can be several reason of the encountered issue.

1) File system corruption can cause the issue (Nathanael has described it). In this case performing the check disk operation can help you to get rid of the file system errors and as a result, leads to the proper functionality of Acronis program.

2) The issue can be caused by the blocked access to the data on the hard drive (i.e. the program fails to create a snapshot of the system), in this case the program also identifies it like file system errors.

- First of all, I would recommend you to enable Microsoft VSS provider instead of the default Acronis VSS Provider. 

By default, Acronis Backup & Recovery 10 uses Acronis VSS Provider which interacts with Microsoft VSS to create volume shadow copies of the data, however the actual VSS snapshot created by Microsoft VSS is not used (Acronis Backup & Recovery 10 uses its own snapshot). This article describes the steps you should perform to enable native Microsoft VSS snapshot support, which is also included in the product.

- You can also use the batch files available in this article to suspend and resume Windows services. 

- Disabling Multi-volume snapshot can also solve the issue, but can influence the data consistency when backing up data spanned across multiple volumes. 

Please let us know the results, we should be sure that the program runs flawless for you.

If the issue remains, and disabling Multi-volume snapshot doesn't satisfy your needs, please send me a  Private Message, I will create a case and will give the issue a further investigation. 

If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

I appreciate the clarification and the suggested resolution. I do spend enough time complaining about Acronis issues, however i have noticed Acronis are now appearing to make an effort to resolve these issues. Good on you Acronis, please keep the support level up. You are redeeming yourselves by at least responding to, and accepting that these issues exist.

Thanks Oleg for replying.

I followed the KB article, 4729: Using Microsoft VSS instead of Acronis VSS, and recreated my backup job per its instruction. I have the options 'multi-volume snapshot' and 'create snapshots using VSS' both enabled. My backup job is currently 25% complete which leads me to believe it will be successful. Before this change, the backup would fail within the first 2 minutes. I will update this thread with the results when it completes.

So this begs the question, why does the Acronis VSS cause this error? Is this something that Acronis is going to look into? Maybe Acronis can build the KB article into the code somehow?

Thanks again and I'll post an update a little later.
jeff

Hello Darryl and Jeff,

Thank you for the feedback.

Jeff, were you able to complete the backup? Could you please share the results? The information is important because of the limitation mentioned below

I do have good news. We have created a new build of SnapAPI module (build #507) that addresses the encountered issue (when Acronis Backup & Recovery 10 produces MFT bitmap corrupted error in the log file during a backup with the VSS option enabled).  

The only limitation of this build is that updating this SnapAPI module requires a reboot of the computer. If this limitation is acceptable, please send me a  Private Message, I will provide you with this file. This build of SnapAPI module (or the next one with the same properties) will be implemented for the next released build of Acronis Backup & Recovery 10 (the exact date of its' release is unknown). Most probably, we will update build #507 to prevent the system from reboot. 

We have requested the appropriate article in our Knowledge Base. 

Please let us know the results, we should be sure that the program runs flawless for you. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

My apologies for not getting back sooner. Yes, my backup completed successfully (from above) and has been successful all weekend.
I can wait until the next build for the SnapAPI module. Things seem stable right now so I'm going to just let it go with what I've got for now.
Thanks for your help.

Hello Jeff,

Thank you very much for the feedback.

I am really glad to hear that the program runs flawlessly. 

Thank you. 

I have had a problem on one of my servers giving me the error of a 'bad sector' after installing 11345. After two calls to Acronis, the solution seemed to re-install the build from a link that they emailed me verses the one downloaded from the web site. This seemed to do the trick. I am still getting the 'MFT bitmap is corrupted' error on my other server. I will re-install the build that Acronis linked to me to see if this solves that problem and let you know. Acronis stated that the build can be corrupted when using the one downloaded from their site. It is interesting to know that the one linked to me was far smaller in KB size.

Hello Jerry,

Thank you for your notes.

Do you have any news? If the issue remains, please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

This would provide us with detailed information on the hard disk partition structure. 

We are looking forward to hearing back from you.

Thank you.

Downloading build 11345 directly from an Acronis Representitive vs from www.acronis.com and running the repair, appears to have fixed both the 'MFT bitmap corrupted' error and the 'bad sector' error. One of my servers consistently received the bad sector error and the other server occassionaly the MFT error, after my installation of build 11345 from the acronis website. The first attempt by an Acronis tech was to have me install their snapAPI. This did not resolve the problem. When they logged onto my machine and sent me their version of build 11345 to directly save to my computer and run the repair, the problem has not shown up yet, but only a few days have passed.

Thank you.

Hello Jerry,

Thank you for your response.

Please let us know the results during a time frame. 

Thank you.

Oleg, please advise: I am unfortunately still getting the problem that I thought was resolved. Here is my last error that B&R 10 emailed to me:
Operation is waiting for user interaction.
Description:
Information: Failed to read data from the disk.
Details: Failed to read from sector '83,875,365' of hard disk '1'.

Please HELP!

Jerry,
That could be an actual disk error.

Hello all,

Thank you for posting, I will be happy to help.

Jerry,

I agree with Darryl, the issue can be caused by the file system corruption. Could you please provide us with two diagnostic files?

1) Could you please provide us with the log file of the failed operation in .XML format? 

This would provide us with detailed information on the hard disk partition structure.

We are looking forward to hearing back from you at your earliest convenience.

Darryl,

I have sent the requested file to you via PMs.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Oleg, why do I continue to consistently get the following error when the job runs at night but I always get a successful run when I run the same job manually?

Operation is waiting for user interaction.
Description:
Information: Failed to read data from the disk.
Details: Failed to read from sector '83,875,365' of hard disk '1'.

It is always the same sector, even after numerous chkdsk /f ?

Hello all,

We have published the appropriate article concerning the initial issue, it contains the solution and the permanent link to download the necessary SnapAPI file of build #507. Please see the article for more information. 

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Jerry,

We should check the health of your hard drive. Could you please create Acronis Report and attach to your next post?

We are awaiting for your response. 

Thank you. 

Oleg, I am sorry, but I seem to have trouble finding the Report Generator in B&R 10 Management Console, so I can send you the attached report. I looked every where, even the kb. Maybe some some thing is not fully installed. Please direct me. Thank you, Jerry

Hello Jerry,

Thank you for contacting us. The link is available in post#24.

Please download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Hello,
I have read this thread as I have encountered 5147: MFT bitmap corrupted (0x70018) when making a Image backup of my C:\ using Acronis True Image home. I have downloaded SnapAPISetup, run chkdsk C: /r, Enabled Microsoft Vss per the embedded article with no resolution. I am run Windows XP Pro and have my updates current. I have atttached my log file from the failed run. And I have attached the report.txt per instructions.

Please advise me of what I might do next.

Thank you,

Bob

You might have a bad disk. To rule it out, run "chkdsk /F" from a command prompt. It will want to run a check the next time you restart, do so. Once that is done, try your backup again if no errors are found. If errors are found, well...you'll have the reason.

 Hello all,

Oleg,

Thank you for your message. I still have the problem. The properties of snapapi.dll report file version 3.8 build 512. I appreciate your efforts in this matter.

Regards,

Bob

 Hello Bob,

Thank you for your response.

The program is unable to read the partition properly in spite of the fact that Acronis Report can't detect any file system errors. Could you please obtain sysinfo file and send it to me via  Private Message?

- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.

We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

I have been having the problem with Acronis Backup & Recovery 10, where I get a bad sector 2 to 3 x/wk. This has been going on for months. SnapAPI did not resolve it. Other recommended solutions has not resolved it. It is always the same sector. Chkdsk /f, many times, has not resolved it. Tech support has not resolved it. My RAID logs do not indicate any bad sectors. Presently, I ran an 'AcronisInfo' program and ftp'd it to the Acronis server and now the problem is being looked at by their tier 2 tech support. I think the problem started after I upgraded to build 11345. I am not optimistic for a resolution, at this point. If I do get one, I will post it.

FYI..
I'm sure you guys did this, but with the chkdsk command, you should do it on every partition. If you have a C:, D:, and E then you should run a:
chkdsk C: /F
chkdsk D: /F
chkdsk E: /F

Still no guarantee it will work, but just in case...

I did and it did not fix the problem. Thank you

Jeff,

A new morning and a new pot of coffee. Thank you for your message which pointed out an error in my way. That is, running chkdsk c: /r is not ufficient. Even though no errors were reported. (I'm just afraid of chkdsk wacking my disk and losing it) With better backups of my data (non-image) I re-ran the chkdsk C: /F -- and my Acronis image backup now works.

Thank you everyone for your persistence on my problem. Please close this issue for me.

Hello all,

Thank you for posting.

Bob,

Thank you for the feedback, we are really glad to know the solution provided by Jeff was helpful. 

Jerry,

Do you have a case number of the request? We will expedite the resolution. 

We are looking forward to hearing back from you. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

Acronis Support Case 00512324

 Hello Jerry,

Thank you for the provided information.

The appropriate person will take care of the request as soon as possible.  

Thank you.

I have been experiencing intermittent "Operation with partition '2-0' was terminated. Details:MFT bitmap is corrupted. (0x70018) Tag = 0x89D94B01B483E1662 since installing ATIH 2010 build 7,046 on a fresh install of Windows Vista Home Premium x64 SP2. When I run a chkdsk /F on the partition I am trying to backup chkdsk finds no errors at all. I can usually rerun my backup scheduled task with no errors. Task log and Acronis System Report are attached. Grrrrr....I am so frustrated with ATIH 2010. Nothing but problems.

Hello Steven,

Thank you for posting, I will be happy to help. 

I am sending the latest version of SnapAPI file available for now, please install it and see if the issue remains. If the issue still persists, please run the CHKDSK utility from Windows installation CD, the results may be different.

Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.

Thank you.

I'm with you. Same problem. I'm looking for a different program. Technical support is a joke.

Hello Beverly,

Thank you for posting and welcome to the forum. Let me assist you with this issue please.

I could find any recent cases in our system, maybe you are using a different e-mail address. Would you be kind enough to get back to me with the case number so that I can assist you further?

I would really appreciate if you could provide additional information about the problem please.

Please let me know if you have any other questions.

Thank you.

I have replaced a HDD and suddenly find that I am getting the MFT bitmap corrupted (0x70018) error. I believe that my software is a clone of Acronis 9.xx sold with Seagate NAS (Black Armor Backup). Prior to the HDD replacement all was running well.

I've tried chkdsk on all drives and partitions with no change in the results. Any thoughts would be appreciated.

Thanks.

Rick