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True Image 10 hanging on recovery

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I've upated to the latest version of True Image 10 and build a recovery disk.  When I try to recover my drive, the recovery software gets to about 2% completed and then hangs.  What should I try next?  Thanks.

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Hello John,

Thank you for choosing Acronis Disk Backup Software.

Could you please let me know the build number of the product, which you can find in the Help -> About dialog (it should be a 3 or 4 digit number)?

What is the image type you're going to recover? What is the destination? 

Could you please provide me with the exact sequence of actions that lead to the issue you report, so that I can reproduce it?

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

John Urbanski wrote:

I've upated to the latest version of True Image 10 and build a recovery disk.  When I try to recover my drive, the recovery software gets to about 2% completed and then hangs.  What should I try next?  Thanks.

Have you tried to verify the backup John?

Hello John,

Thank you for using Acronis Products

Please download ISO image from your account under Registered Products and create Acronis bootable disc using third-party software. ISO image is based on different loader which has more embedded drivers, it will certainly solve the issue you experience. If not please let us know.