4k sector support
Trying to clone a 640g to a new WDC 2tb drive for use in a Windows 7 HTPC. The new drive has the 4k sectors ( advanced format )
I am booting off the CD, ver 7046. It identifies all drives and shows the correct size.
Select clone, select the 640g drive as source, select the 2tb drive as destination.
When I try to c lone the drive it fails and seems to think the new drive is smaller then the old one.
Since this is a data drive normally I would just copy all files from old to new, but Windows took a 100 meg partition of it for itself so this won't work. Boot drive is a 80g SSD.
I do not want to run WD Align on the new drive because it is going into a Windows 7 computer and should not need this.
Is it just that version 7046 does not support this new drive format?
If so, how long until a version does?
Booting off Acronis CD.
When you first go to clone the old drive to the new it says:
The destination dynamic hard drive you have chosen contains some dynamic volumes that could contain useful data. Click OK to confirm deleting of all volumes on the hard drive.
Clicking on OK returns:
Failed to move selected data. Make sure that your new hard drive is not smaller then your old on and your partitions do no contain errors. You can check for errors and correct them using a special utility.
No log file is created.
For the heck of it I put it in the Windows 7 computer, formatted it and it works fine. Tried Acronis again, same thing happens. Deleted the partition in Windows 7, tried again, same errors.
Guess I will have to run wd align to make it compatible with cloning software, as stated on the drive and WDC site, but I'd prefer not to have to as Windows 7 correctly uses the drive, the drive is intended to be used in Windows 7, and there must be some sort of drawback to using wd align as if there wasn't then the drive would already be shipped that way.
I'm mainly curious as to if there is any work getting done on a version of Acronis that will support these drives without a wd align utility.
Hello David,
Thank you for your response.
Please plug the destination hard drive to the system, download Acronis Report utility available here and run it, create a report and attach the file to your next post. Please compress the Acronis Report output file into an archive (e.g. with WinZip) and attach to your message by browsing for the archive.
This would provide us with detailed information on the hard disk partition structure.
We are looking forward to hearing back from you at your earliest convenience. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
Here is the report.
The drive is installed in Win 7 as drive G and formatted by Win 7. There are no problems copying files to or from the drive in windows.
Rank Beginner. I have read this dialogue with interest as I intend to do this cloning business in the near future. I can understand what David writes but some of Oleg's comments are over my head. Is there an article in the FAQ or online help I should read before I proceed?
Hello all,
Thank you for posting.
David,
According to the file provided the system partition contain file system errors. Could you please check the disk for errors?
After that see if the issue remains. If the issue still persists, please recreate Acronis Report and attach to your post again.
Tom,
Please see these guides created by Grover. Also you can receive on-line support via Live chat service.
To get the access to Live chat service one should go to this page, under Contact us click on the Start here button, select Have questions. From the pop up select Technical issue with product. Select FULL Version selection \Select product from drop down box. Choose Live chat.
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other questions do not hesitate to post them and we will be glad to answer.
Thank you.
I will post results tonight, sorry about the delays the computer this drive is on is a Win 7 Home Pro, does not support remote desktop so I can't do this remotely.
Hello David,
Thank you for your response.
Please post the results at your earliest convenience.
Thank you.
Here it is. Took a lot longer then I thought it would, chkdsk seemed to do a check for bad sectors as well.
chkdsk.txt has the output from the screen and event viewer from running chkdsk /r
The disk looked better in the acronis report, but a backup still failed with the same results.
Hello David,
Thank you for the provided information.
According to the files provided, CHKDSK has failed to correct the file system errors. They are still present at your system, and most probably, they cause the operation failure. I can suggest you to perform the same operation using Windows installation CD, the results may be different.
Please boot up from the Windows Bootable CD, then go to the Recovery Console (the first Repair option you come to).
From the command prompt please type:
"chkdsk DISK: /r"
where DISK is the partition letter you need to check.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Here is the output of the report after running chkdsk /r after booting off the Win 7 DVD and running it from a command prompt.
check disk did not show any errors on the screen.
The disk is still fully usable in Win 7 and Win 7 states there is no problem with it.
Hello David!
Thank you for your comment and for the information attached.
I have tried to review it, but unfortunately it looks like the file is corrupted. Could you please kindly reupload it one again for us to check its state?
Thank you once again for your cooperation and patience, we really appreciate it!
Here it is again, seems I recently updated Winzip and it defaulted to a newer compression.
This one is in a legacy zip version.
Hello David,
Thank you for the provided information.
Your file system still contains file system errors. Let's try to overcome the issue, please try to backup the hard drive and restore the image to the new hard drive. Please note that you should include both (C:\ and E:\ ) partitions into the backup to make the restored system bootable.
Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance.
Thank you.
Always the same error trying to image drive 1 to 3. I'm pretty sure that if I run the WD Align utility it 'fix' the drive so that it is compatible with the Acronis backup. Both the WD web page and the label on the drive says his has to be done for compatibility with XP and drive imaging software due to the lack of 4k support. What I am looking for is version of Acronis that will support the 4k sectors without requiring WD Align to be run.
The destination dynamic hard drive you have chosen contains some dynamic volumes that could contain useful data. Click OK to confirm deleting of all volumes on the hard drive.
Clicking on OK returns:
Failed to move selected data. Make sure that your new hard drive is not smaller then your old on and your partitions do no contain errors. You can check for errors and correct them using a special utility.