ABR 10 Agent installation failure

Thread needs solution
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Posts: 1
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Installation fails with error details:
Code: 06442537
Line tag: 0x9f2b3becl6879affbl
Message: Installation error.

Suberror
Code: 01603
Line tag: 0xbd28fdbdl64edb8b9l
Message: Fatal error during installation

This was an upgrade from true image 9. I have since uninstalled TI9. Then followed the steps for a manual install. MSI log is attached.

Thank you

Attachment Size
AcronisAgentWindows.msi_.zip 162.36 KB
Tue, 10/27/2009 - 22:25
0 Users found this helpful
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Posts: 17
Comments: 2991

Hello Darryl,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

I understand the issue clearly and I can assist you with it.

To resolve the issue on the machine where the error occurs, issue the following commands (Start -> Run -> cmd):

sc delete MMS
sc delete AcronisAgent
sc delete AcrSch2Svc

This will unregister Acronis services and update service manager.

If the output of any of the commands is service is marked for deletion, a reboot is required to remove the service.

Install the program from the scratch.

Please do not hesitate to ask additional questions if the provided information is not clear or you need a further assistance. 

Thank you.

Mon, 11/09/2009 - 09:34
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hello,
we have got the same error message during the installation of Backup & Recovery 10. The license was also deleted from the local License Server Management Console.

Thank you.

MSI Log ist attached

Attachment Size
9998-86026.zip 198.81 KB
Thu, 11/12/2009 - 10:41
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello all!

Peter, thank you for attaching the *.msi log. Unfortunately currently.there are several possible reasons for the issue, so we'll need some additional information. Could you please kindly provide us with the following: 

  • Please gather Windows System Information file from the machine in question and the machine with the license server
  • Please regather the MSI log for the component failing to install

Contact us with the information gathered, we will review and definitely provide you with a solution.

Karen, thank you for reporting that the issue got resolved, that's great news!

I would appreciate if you could let me know whether there is anything else I can help you with - I will be glad to!

Thank you!

Tue, 01/26/2010 - 22:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

already run: sc delete MMS
sc delete AcronisAgent
sc delete AcrSch2Svc
but the error is still.

Fri, 05/07/2010 - 05:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Zhu Liang!

Thank you for joining our Forum!

Unfortunately every installation error is a unique case and requires separate investigation, so there is no universal solution. This error may point to odzens of reasons, so in order to find out the exact cause and provide you with appropriate solution we need the following information: 

  1. MSI log
  2. Acronis Info from machine in question

After that please contact support directly with the information and screenshots attached. Should there be any procrastination with the reply - let us know, we will do out best to speed up the process. 

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you for cooperation.

Fri, 05/07/2010 - 15:05