Restore Files failes to connect to website

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

When I click on the restore files link it opens a webpage. The login:

https://cloud-wr-us2.acronis.com/login/login.htm

ends up giving me the following error in firefox Problem loading page error in firefox:

> The page isn't redirecting properly
>
> Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
>
> This problem can sometimes be caused by disabling or refusing to accept cookies.

Not very impressive...

Sun, 10/18/2015 - 20:29
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

It seems if I turn off my squid proxy, instead I get a server unavailable right now message. So it appears the "down for maintenance" redirect is not written to work with proxies correctly... Usually this means a page in cache-able that changes dynamically.

    Acronis Cloud

    The server is not available at the moment. Please try again later.
    More details

    ssn: FEF5285C6B8C07AF636B7CAC1C500E78.betha
    rqst: 38e16fca
    date: October 18, 2015, 20:45:36 (UTC)

Sun, 10/18/2015 - 20:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Now even without the proxy it is just a blank page. Clearly some work is going on here. Is there a webpage that list maintenance windows or such, so one can know when to expect these types of issues?

Sun, 10/18/2015 - 20:39