Acronis® True Image Echo Server® (build 8,398)

Have you tried removing the software, reinstalling it and recreating your tasks? I know this advice is of absolutely no use, but someone from the Help Desk will be recommending you do this in the not-too-distant future! :-)

Sorry, I couldn't resist that. I've been struggling to get B&R10 to do what I want for over 3 weeks now (a reliable scheduled backup would be nice) so I really sympathise with your plight. Hope you are able to resolve things.

Hello all!

Thank you for opening the thread and for your comments!

Christian, the error you have specified
Failed to read data from the disk.
Failed to read from the sector 2,048 of the hard disk 3: Retry/Ignore/ignore All/
points on the errors on the source drive you are backing up.

I would suggest you to try the following: 

1. Try chkdsk /f /r (Start -> Run -> cmd) command on the machine in question
2. Update snapapi drivers as mentioned in this article

Please check whether the issue persists. Should it be present, please gather the following information: 

1. Screenshot of the issue
2. Acronis Info

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Hi,
with regard to: Failed to read data from the disk.
Failed to read from the sector 2,048 of the hard disk 3: Retry/Ignore/ignore All/
Acronis® True Image Echo Server® (build 8,398)

I have not had this issue with USB drives but I have with e-SATA drives.. I get this every time I swap drives (I have a rotation of 3 e-SATA disks which I change once a month.. I get this error with EVERY disk I change.. always the same error! The only way I can stop the error is to reboot the server!! then it's ok until the next changeover!

Hello Ronald!

Welcome to our Forum!

Thank you for your comment. We had some issues with disk rotation. It can be caused by several reasons, so we designed a KB article with the list of solution, feel free to test it and let us know the results.

Let me know in case something's confusing!

Thank you!

Hallo,

i have the same Problem with a Windows Server 2008 R2 for Backup. This is a new installation and DC.

i probe to put the acronis user on the 2008R2 to the administator group, but this doesn't help

the other 2 Server (2003) works without problems, only the new installed 2008 R2 makes this Problem with sector 2048. The Microsoft VSS service will start and run, but it isn't possible to make a backup from this maschine.

The Acronis Build on all Servers is 10.0.11639

i hope anyone have a hint for fix this Problem.

kind regards

Alex

Error:

8 Information 15.07.2010 14:10:26 Austehende Aktion 147 hat begonnen: 'Partitionsabbild erstellen'.
9 Information 15.07.2010 14:10:52 Partition 0-0 sperren...
10 Fehler 15.07.2010 14:10:59 Fehler beim Lesen der Festplatte.
Lesen aus Sektor '2.048' der Festplatte '1' fehlgeschlagen.
11 Information 15.07.2010 14:11:18 Fehler beim Lesen der Festplatte.
Lesen aus Sektor '2.048' der Festplatte '1' fehlgeschlagen.: Benutzereingabe: ?Abbrechen
12 Fehler 15.07.2010 14:11:19 Aktion mit der Partition '0-0' wurde abgebrochen.
Details:
Lesefehler.

Fehlercode: 0x70003
Tag: 0x2CBDD167CBCA9516
Lesen des Snapshots fehlgeschlagen.

Fehlercode: 0x10C45A
Tag: 0x14181C22EF45AD6E
Access is denied

Fehlercode: 0xFFF0
code = 2.147.942.405 (0x80070005)
Tag: 0xBD28FDBD64EDB8BC
Zusätzliche Info:
--------------------
Fehlercode: 502
Module: 1
LineInfo: a164035b3ff39281
Felder:
Nachricht: Aktion mit der Partition '0-0' wurde abgebrochen.
Details:
Lesefehler.

Fehlercode: 0x70003
Tag: 0x2CBDD167CBCA9516
Lesen des Snapshots fehlgeschlagen.

Fehlercode: 0x10C45A
Tag: 0x14181C22EF45AD6E
Access is denied

Fehlercode: 0xFFF0
code = 2.147.942.405 (0x80070005)
Tag: 0xBD28FDBD64EDB8BC
--------------------
Fehlercode: 3
Module: 7
LineInfo: 2cbdd167cbca9516
Felder:
Nachricht: Read error
--------------------
Fehlercode: 50266
Module: 16
LineInfo: 14181c22ef45ad6e
Felder:
Nachricht: Lesen des Snapshots fehlgeschlagen.
--------------------
Fehlercode: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Felder: code : 2147942405
Nachricht: Access is denied
--------------------

Hello Alex!

Welcome on our Forum, it's nice you've found time to join us!

Unfortunately it's hard to say for sure what went wrong in your case, so this situation requires investigation. Could you please gather the following information: 

1. Exact sequence of steps performed
2. Acronis Info from the machine in question

After that please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!