TI Home crash and reboot when Recovery browsing

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Using TI Home 2010 build #7046 on laptop with Linux EXT4 partitions.

I boot my laptop on a CD with the TI boot image, but when I select recovery and open the browser window to select the backup image to recover, TI continues to re-update the windows (the icons flicker) showing the drives (partitions) for some seconds and then crash and reboot the laptop.

What can I do to recover from my backup?

Regards
Bent

Tue, 05/11/2010 - 10:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bent,

Let me assist you and resolve the issue.

The most probable reason of the issue is that Acronis bootable media doesn't have necessary drivers for your hardware or it detects the devices incorrectly.

In such cases I recommend you to download a special updated version of the bootable media from your account, burn it to a CD and check if the issue still persists. That new media is based on the latest Linux kernel and includes a different set of hardware drivers, so it should work fine for you.

  1. Log in to your account;
  2. Once logged in, click My Products & Downloads:

  3. Scroll down to the registered product and click Bootable Media:

  4. Click Download:

  5. Acronis Bootable Media will be downloaded as an ISO file. See Burning an ISO Image.

Please let me know if the issue still occurs or you need any additional assistance.

Thank you.

Tue, 05/11/2010 - 11:47
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm using the latest boot image downloaded from MyAccount: Acronis True Image Home 2010 build #7046, as I write. And by the way the previous builds of 2010 have the same problem.

And maybe it's a problem with Linux EXT4 partitions. An older install of Linux with EXT3 on the same laptop didn't have this problem.

Regards
Bent

Tue, 05/11/2010 - 12:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Bent,

Thank you for the update.

Most likely EXT4 partition is the reason of the issue since currently Acronis products do not support the ext4 file system. It will be realized in the next version of Acronis True Image Home.

Thank you.

Tue, 05/11/2010 - 13:20
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Bent,

This issue may be stale for you but I have the same problem, I basically backed up my windows without issue, then blew away that partition and installed Linux Mint 9. Now when I go to restore my windows I have the same issue as you, when I browse for backups using the bootable recovery CD it freaks out and reboots. I updated to the latest version of Acronis True Image Home which at this time is build 7046 and the same issue happens.

I found an odd work around though, I chose build a system report from the drop down next to the help blue orb with the question mark. Then I hit the save button and it does a few jumps as it appears to be working it's way through the disk tree but then stabilizes, it doesn't cause a reboot. I then canceled and went back to browsing for a restore and it worked!

Fri, 06/04/2010 - 16:47
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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This workaround worked for me as well. I can confirm that the issue is still occurring on the latest build of True Image Home 2010. I am glad you posted the workaround Greg, I was worried I wasn't going to be able to restore my laptop backup. Hopefully Acronis can fix this issue in a future release.

EDIT: I have more information on this. When I restored my backup, TI tried to restore my entire Windows disk to one partition that had been created by Linux. I was unable to get Windows to boot after the restore completed. I decided then to delete all partitions on the disk before running TI. When I did this, the reboot when browsing error did not occur. I think it does in fact have something to do with the ext4 file system, and it appears the way to get around it (without the "Generate System Report" workaround) is to remove any ext4 partitions before attempting the restore.

Thu, 02/24/2011 - 19:34