Backup Jobs don't run as Scheduled Tasks (but run fine un-scheduled)

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hello,

My PC is Win7 Premium x64, installed with True Image Home 2010 build 7046 (had the same problem with build 6053).

On my PC I am logged in 24/7 as user account 'Christine & Thierry' which is a local administrator and had full rights on the local PC (and all remote shares). UAS is disabled on my Windows 7.

My Hard drives configuration is as follow:

C: 80Gb Intel SSD
U: 500Gb Hitachi SATA Drive
and a 500Gb iSci target mounted on C:\Workarea

The iScsi Target is located on a QNAP TS-419P NAS with the latest available firmware (from April 2010).

What I am trying to do is :

1) backup weekly the content of C:
2) backup daily the content of the mounted drive (500Gb iscsi)

The backups are to go on a different QNAP NAS; this one is a  QNAP TS-210 NAS with the latest available firmware (from April 2010). This NAS is available as a permanently mapped drive on my PC (Y:) ; full administrator rights are given to all users on that NAS.

When I go in Backup, Disk Backup, Disk and Partition Backup, I can select either

1) Disk 1, NTFS (Unlabeled) C: (74.43G)
or
2) Dynamic and GPT Volumes, NTFS (Workarea) 499.9Gb

For the archive location I select 'Create a new backup archive' then type either Y:\C.tib or Y:\iscsi.tib for the backup location. (on the NAS then).

Backup Method is set to Full; everything else is left to default settings.

When I hit Proceed, the Backup starts and after a few minutes (for the C:) or hours (for the mount point) the task complete sucesfully.

I have activated email notification and these are the emails I get:

1) successfull C: Backup (28 minutes)

1    Information    08/05/2010 21:35:50    Operation C started.
2    Information    08/05/2010 21:36:01    Locking partition C:...
3    Information    08/05/2010 21:36:01    Create Full Backup Archive From:     My Data To file:        "Y:\C.tib" Compression:  Normal
4    Information    08/05/2010 22:03:28    Operation has succeeded.

2) successfull Mountpoint Backup (2 hours 40 mins approx)

1    Information    08/05/2010 18:52:15    Operation iscsi started.
2    Information    08/05/2010 18:52:16    Analyzing partition '0-0'...
3    Information    08/05/2010 18:52:17    Analyzing partition '1-1'...
4    Information    08/05/2010 18:52:17    Analyzing partition 'C:'...
5    Information    08/05/2010 18:52:17    Analyzing partition '0-0'...
6    Information    08/05/2010 18:52:17    Analyzing partition 'U:'...
7    Information    08/05/2010 18:52:18    Analyzing partition '0-0'...
8    Information    08/05/2010 18:52:18    Analyzing partition '4-0'...
9    Information    08/05/2010 18:52:19    Create Full Backup Archive From:     Workarea (4-0) To file: "Y:\iscsi.tib" Compression:  Normal
10    Information    08/05/2010 18:52:19    Pending operation 143 started: 'Creating volume image'.
11    Information    08/05/2010 18:52:20    Locking partition 4-0...
12    Information    08/05/2010 21:35:46    Operation has succeeded.

So this shows that Acronis True Image can:

-backup local disk & isci targets
-has enough rights to write file onto the remote NAS mapped as Y:

Now, the problem I have got is when I try to schedule either of these two backup  jobs; the only thing different from above is that I specify a schedule (daily/weekly), a time and a username/password.  For the username password, I specify the one of the currently looged in user (and local administrator as well).

Acronis quite rightly prefills the username for me: W7\Christine & Thierry
W7 is the name of my computer; so this is the correct username.  I enter my password and click Next. The password is correct as it is verified by Acronis. If I enter a different password on purpose, Acronis tells me " The login information is not valid...."

So I have correct username/password (I have also tried with a local username which does NOT contains spaces but it is the exact same result).

Then at the scheduled date & time, the backup starts, stays for a few seconds on 'Creating Volume Image' then just bombs out with the following error:
(Same is true if I select the Scheduled Task and choose to Run it Now)

Then there is a popup saying Backup was successfully completed !!!!

The email result is as follow:

1) for the C: Backup:

1    Information    09/05/2010 01:00:01    Operation @date@ started.
2    Information    09/05/2010 01:00:01    Analyzing partition '0-0'...
3    Information    09/05/2010 01:00:02    Analyzing partition '1-1'...
4    Information    09/05/2010 01:00:02    Analyzing partition 'C:'...
5    Information    09/05/2010 01:00:03    Analyzing partition '0-0'...
6    Information    09/05/2010 01:00:03    Analyzing partition 'U:'...
7    Information    09/05/2010 01:00:03    Analyzing partition '0-0'...
8    Information    09/05/2010 01:00:04    Analyzing partition '4-0'...
9    Information    09/05/2010 01:00:05    Create Full Backup Archive From:     NTFS (C:), Workarea (4-0) To file:      "Y:\Workarea & Profiles\@date@.tib" Compression:        Normal
10    Information    09/05/2010 01:00:05    Pending operation 143 started: 'Creating partition image'.
11    Information    09/05/2010 01:00:05    Locking partition C:...
12    Information    09/05/2010 01:00:18
14    Error    09/05/2010 01:00:18    Cannot perform this operation in quiet mode. (0x103F1)
   Tag = 0x1D8EAB676A3F69D1
Error occurred while creating the file.  (0x4000A)
   Tag = 0x1D8EAB676A3F69D2
15    Information    09/05/2010 01:00:18    Operation has succeeded.

2) for the Mountpoint Backup:

1    Information    10/05/2010 20:13:58    Operation iscsi started.
2    Information    10/05/2010 20:13:59    Analyzing partition '0-0'...
3    Information    10/05/2010 20:13:59    Analyzing partition '1-1'...
4    Information    10/05/2010 20:13:59    Analyzing partition 'C:'...
5    Information    10/05/2010 20:13:59    Analyzing partition '0-0'...
6    Information    10/05/2010 20:14:00    Analyzing partition 'U:'...
7    Information    10/05/2010 20:14:00    Analyzing partition '0-0'...
8    Information    10/05/2010 20:14:01    Analyzing partition '4-0'...
9    Information    10/05/2010 20:14:01    Create Full Backup Archive From:    Workarea (4-0) To file:    "Y:\@date@.tib" Compression:    Normal 
10    Information    10/05/2010 20:14:01    Pending operation 143 started: 'Creating volume image'.
11    Information    10/05/2010 20:14:01    Locking partition 4-0...
12    Information    10/05/2010 20:15:41   
14    Error    10/05/2010 20:15:41    Cannot perform this operation in quiet mode. (0x103F1)
    Tag = 0x1D8EAB676A3F69D1
Error occurred while creating the file.  (0x4000A)
    Tag = 0x1D8EAB676A3F69D2
15    Information    10/05/2010 20:15:41    Operation has succeeded.

So what am I doing wrong?  why are the 'live' backups working but not the scheduled ones (using the same jobs) ?

Any help appreciated.
Cheers
Thierry S.

Mon, 05/10/2010 - 19:49
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Forgot to say, the result is the same if I try to backup to another locally attached hard drive (USB, eSata or internal SATA); so the problem is definitly not the NAS

Also, I have updated the scheduler service as per this article (1518), but still no luck.
http://kb.acronis.com/content/1518

Thanks

Mon, 05/10/2010 - 20:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hello, my problem is similar to that of Thierry (above) so hopefully an answer will be forthcoming.

I have True Image Home 2010, running Windows XP. I have also updated the scheduler per the article, just as Thierry has done.

I'm trying to do a weekly backup through the task scheduler, to my Western Digital external hard drive. I would like to have it do an incremental backup each Monday. However, each Monday I get a "failed" message, a red box on the calendar---and the backup doesn't get done. On the "Tasks Management" screen, it shows the backup as scheduled, but it just doesn't happen!

I have tried deleting the task, running through and setting up a new task, but the results are always the same---it doesn't do it. I have tried scheduling incremental backups, full backups, checking the various options to be sure I don't have something incompatible set...and as far as I know everything is fine. But it just doesn't backup via the scheduler.

After it fails, I can just go on and have it do an immediate backup, and everything goes through fine. I go to Windows Explorer and check the WD external drive, and the (initial) full backup is there, as are all of the subsequent incremental backups (with the proper dates in Properties). Thus, if I would simply just do immediate backups every Monday there would be no problem. But I'd like to have the scheduler do it.

Any suggestions?

Thanks

Mon, 05/10/2010 - 21:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 23
Comments: 1249

Do you have a username and password set? The scheduler will fail if you do not supply a username and password.

Tue, 05/11/2010 - 00:00
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hello thomasjk,

not sure if you are asking David or myself, but as far as I am concerned I do indeed provide username/password ; and these are validated as ok ; otherwise you cannot create the scheduled task.

Not sure if I inderstand correctly David, but your scheduled job doesn't even seems to start whereas mine actually starts but fails immediately; very strange issues we are having

cheers

Tue, 05/11/2010 - 06:04
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 11
Comments: 1342

Hello all,

thomasjk, thank you very much for your help.

Thierry, let me assist you. When you map a drive, it becomes mapped only under your Windows account. The Acronis product runs its tasks using the system account and so it is sometimes impossible to locate your mapped drive (especially when you are logged off). So, to fix the issue please use a full UNC path (e.g. \\server\share\) instead of a mapped drive.

You can also use a pre backup command to mount the mapped drive for an Acronis scheduled task:

  1. Download map.drive.txt;
  2. Follow instructions in Using Batch Files in Acronis True Image.

David, in your case I recommend you to gather AcronisInfo and submit a support request with the collected information.

Please reply to this thread if there will be any additional questions.

Thank you.

Tue, 05/11/2010 - 06:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hello Ilya and thank you so much for your prompt reply and positive answer; I used a UNC path and it worked straight away !

I feel stupid not having thought of it; I was not far though, I went as far as changing the username under which both Acronis NonStop Backup & Scheduler2 Service are running under; but then the scheduling failed altogether; completely missed the point that mapped drive are user context specific.

Backup running as we speak; thanks a lot; you made my day !

Cheers
Thierry

Tue, 05/11/2010 - 19:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hello again,

First off, thanks to thomasjk and Ilya for your replies.
Thierry, I guess we do have different problems because my scheduled backup doesn't fail after it starts---it doesn't seem to start.

Regarding the username and password issue for a scheduled backup, apparently the username is automatically filled by Acronis with the 'computer (owner) name?' Anyway, I didn't enter anything into the field, and it picked it up somewhere. I don't have an administrator password, so that field is blank.

I DID, however, clear out the username field and have Acronis 'repopulate' it with the owner name. I then had it attempt a scheduled backup today while I watched---and it went through. (All my previous attempts were scheduled to complete while I was away on Mondays.) So, I don't know if I accomplished something by clearing and repopulating the username field, if this was a one-time success, or what. But I'll wait and see what happens next time. Ilya, I will run the AcronisInfo and submit a support request if it fails again.

But at this moment, it seems to have worked, so again, thanks for your assistance.

Take care, Dave

Tue, 05/11/2010 - 19:31
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 4

Hello David,

Could be wrong but a blank password could actually be your problem; blank password are not liked by Windows OS; for example you cannot remotely connect to your machine, or map a drive with a blank password (to name a few). Could be worth trying to change your password and fill it in in Acronis.

If this works and you are unhappy with having an admin password (for ease of use); you could create a new administrator user (called backup for example) and assign it a password; then use this account/password within Acronis ?

Just my two cents; could be something very different; particularly that you are saying that it worked once for you today.

Good luck

Tue, 05/11/2010 - 19:35