backup on tape failed - which is the relevant issue in the error log?

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Beginner
Posts: 1
Comments: 1

Hello,

I have three DLT 6 tapes rotating, making three generations of tape backups once a week.

The last backup failed with the following log. The error code wasn't found in the Acronis db (neither 41, nore the event code 0x01330029+0x01490002+0x01350016+0x01490003+0x00010424+0x00070004+0x00400005+0x00430074+0x00040007+0x0000FFF0+0x80070002). How are these error logs to be read? Is the initial error the top most or the bottom most? The top most "Command failed" - but which command? Or the bottom most "The system cannot find the specified file" - which file??? 

Afterwords I tried to scan and inventory the tape, both jobs start but stay at 0% without any error and without coming to an end.

Any ideas how to find, what is going wrong here?

Thank you

***************************************************************************

Error log:

Ausführen des Befehls fehlgeschlagen.

Zusätzliche Info:

--------------------

Fehlercode: 41

Module: 307

Zeileninfo: e6792a5ee190dda6

Felder:  $module : agent_protection_addon_vs_43916

Nachricht: Ausführen des Befehls fehlgeschlagen.

--------------------

Fehlercode: 3

Module: 329

Zeileninfo: 1cd98aae889424f9

Felder:  $module : disk_bundle_vs_43916

Nachricht: Backup ist fehlgeschlagen.

--------------------

Fehlercode: 1060

Module: 1

Zeileninfo: b43e776571144dee

Felder:  $module : disk_bundle_vs_43916

Nachricht: Ausführen der Aktionen fehlgeschlagen.

--------------------

Fehlercode: 4

Module: 7

Zeileninfo: 9d2de1f088cbc58b

Felder:  $module : disk_bundle_vs_43916

Nachricht: Schreibfehler.

--------------------

Fehlercode: 5

Module: 64

Zeileninfo: 6c55082b07095929

Felder:  $module : disk_bundle_vs_43916

Nachricht: Öffnen des Archivs zum Lesen und Schreiben mit wahlfreiem Zugriff fehlgeschlagen.

--------------------

Fehlercode: 116

Module: 67

Zeileninfo: ba1336035c2a6275

Felder:  id : E5EA60AE-5000-474C-82A1-F87B6DFE682A, barcode : , label : Band 2, $module : disk_bundle_vs_43916

Nachricht: Die Informationen auf dem Band 'Band 2' wurden möglicherweise geändert. Sie sollten das Band neu scannen.

--------------------

Fehlercode: 7

Module: 4

Zeileninfo: c41defba28f4d01e

Felder:  $module : disk_bundle_vs_43916

Nachricht: Fehler beim Öffnen der Datei.

--------------------

Fehlercode: 65520

Module: 0

Zeileninfo: bd28fdbd64edb8ee

Felder:  code : 2147942402, $module : disk_bundle_vs_43916

Nachricht: The system cannot find the file specified

--------------------

Acronis Knowledge Base: http://kb.acronis.com/errorcode

 

Ereignis-Code: 0x01330029+0x01490002+0x01350016+0x01490003+0x00010424+0x00070004+0x00400005+0x00430074+0x00040007+0x0000FFF0+0x80070002

Thu, 11/05/2015 - 09:02
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Tiemo,

The errors are hierarchical, meaning that the top error message in the log error stack comes from the highest placed component. Usually this is the backup task itself and it will say something not very useful, like "backup failed". However, this failure was caused by some smaller part of the backup task, which is the next error you see. This continues until the specific (usually) very small component is reached.

So in your example, you get that the backup failed because a sub command failed. This sub-command is a write operation that failed because we couldn't open the archive because the product found something unexpected on the second tape. Specifically, we could open some sort of data because "The system cannot find the file specified".

The final is actually a Microsoft error, which tells me we tried using a Windows API to open something related to tape 2 and Windows could find the file our product was asking for. This probably means that the tape database on disk is not synchronized with the contents of the tape.

This chain of errors was originally designed this way because it gives a good snapshot of what the product was doing in the different modules at the time the error happened, but does make for more complex troubleshooting if you don't have experience with the errors.

So, generally, you want to look at the very last error message in the error stack for the true cause of the different problems and start going up the stack to find as much context for the error as possible. 

As for the solution to this issue: I would suggest following the instructions in the message here: Sie sollten das Band neu scannen.

 

Thu, 11/05/2015 - 16:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hello Igor,

thank you for your helpful explanations.

After that error, I first tried to scan the tape, but the job just stayed at 0%, nothing happened and never came to an end, until I quit it after 10 minutes. The same happened when I tried to inventory it.

Any other ideas, what I could check?

Thanks

Tiemo

 

Thu, 11/05/2015 - 18:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hi all, 

The issue is already being investigated within a support-ticket. It seems to be due to incorrect initialisation in Windows Device management.

Thank you,

Fri, 11/06/2015 - 13:50
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.