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Most BUs are now failing with the new version 2016 5634

Thread needs solution

Apparently I made a very big mistake upgrading to 2016 from 2014 as the BUs now all seem to fail and not recognizing drives, files etc.

My cloud subscription had expired with the 2014 version so I wanted to update that but went to 2016 version instead.

I can not uninstall 2016 and re-install 2014 as it crashes and will not allow 2014 to be installed..

My office is now w/o BU for most critical data for the past weeks.

I have run the repair install for the 2016 version several times but this version simply will not recognize the older BU settings created with 2014.

Anyone else have issues like this or a solution?

The BU was not manually terminated, but when this one failed it indicated it had been?

Log below for a single failure:

 

1    True Image    11/12/2015 8:03:01 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2    True Image    11/12/2015 8:03:01 PM    Failed to verify DSA signature.
3    True Image    11/12/2015 8:03:01 PM    error:0D07207B:asn1 encoding routines:func(114):reason(123)
4    True Image    11/12/2015 8:03:01 PM    Operation Daily_E2015-08-23_full_b1_s1_v1 started by schedule.
5    True Image    11/12/2015 8:03:01 PM    Operation description: Stage Description.
6    True Image    11/12/2015 8:03:23 PM    Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
7    True Image    11/12/2015 8:03:23 PM    Operation: Backup
8    True Image    11/12/2015 8:03:23 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v1.tib
9    True Image    11/12/2015 8:03:23 PM    The initial full backup version is not accessible at the moment.
10    True Image    11/12/2015 8:03:23 PM    The specified file path does not exist.
11    True Image    11/12/2015 8:03:23 PM    The system cannot find the path specified
12    True Image    11/12/2015 8:03:24 PM    Failed to create snapshot for backup.
13    True Image    11/12/2015 8:03:24 PM    Create Backup Archive From:	\\Inspiron\e\
 To file:	"Daily_E2015-09-19_full_b24_s1_v1.tib" Compression:	Normal Exclude:	System files, Files matching mask Match criterion:	hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, *.db3-journal, C:\Users\Bruce\AppData\Local\Temp, C:\Users\QBDataServiceUser22\AppData\Local\Temp, C:\Users\QBDataServiceUser22.T3500\AppData\Local\Temp, C:\Users\QBDataServiceUser22.T3500.000\AppData\Local\Temp, C:\Users\Administrator\AppData\Local\Temp, C:\Users\Bruce\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\QBDataServiceUser22\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\QBDataServiceUser22.T3500\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\QBDataServiceUser22.T3500.000\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files, C:\Users\Bruce\AppData\Local\Google\Chrome\User Data, C:\Users\Bruce\AppData\Local\Opera Software, C:\Users\Bruce\AppData\Roaming\Opera\Opera, C:\Users\Bruce\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\QBDataServiceUser22\AppData\Local\Google\Chrome\User Data, C:\Users\QBDataServiceUser22\AppData\Local\Opera Software, C:\Users\QBDataServiceUser22\AppData\Roaming\Opera\Opera, C:\Users\QBDataServiceUser22\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\QBDataServiceUser22.T3500\AppData\Local\Google\Chrome\User Data, C:\Users\QBDataServiceUser22.T3500\AppData\Local\Opera Software, C:\Users\QBDataServiceUser22.T3500\AppData\Roaming\Opera\Opera, C:\Users\QBDataServiceUser22.T3500\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\QBDataServiceUser22.T3500.000\AppData\Local\Google\Chrome\User Data, C:\Users\QBDataServiceUser22.T3500.000\AppData\Local\Opera Software, C:\Users\QBDataServiceUser22.T3500.000\AppData\Roaming\Opera\Opera, C:\Users\QBDataServiceUser22.T3500.000\AppData\Local\Mozilla\Firefox\Profiles, C:\Users\Administrator\AppData\Local\Google\Chrome\User Data, C:\Users\Administrator\AppData\Local\Opera Software, C:\Users\Administrator\AppData\Roaming\Opera\Opera, C:\Users\Administrator\AppData\Local\Mozilla\Firefox\Profiles, C:\Windows\CSC  
14    True Image    11/12/2015 8:03:43 PM    Writing full version to file: Daily_E2015-09-19_full_b24_s1_v1.tib
15    True Image    11/12/2015 8:03:43 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
16    True Image    11/12/2015 8:03:43 PM    The specified file path does not exist.
17    True Image    11/12/2015 8:03:43 PM    The specified file path does not exist.
18    True Image    11/12/2015 8:03:43 PM    The system cannot find the path specified
19    True Image    11/12/2015 8:04:13 PM    Reattempting the operation. Error: Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib.
20    True Image    11/12/2015 8:04:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
21    True Image    11/12/2015 8:04:13 PM    The specified file path does not exist.
22    True Image    11/12/2015 8:04:13 PM    The specified file path does not exist.
23    True Image    11/12/2015 8:04:13 PM    The system cannot find the path specified
24    True Image    11/12/2015 8:04:13 PM    Writing full version to file: Daily_E2015-09-19_full_b24_s1_v1.tib
25    True Image    11/12/2015 8:04:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
26    True Image    11/12/2015 8:04:13 PM    The specified file path does not exist.
27    True Image    11/12/2015 8:04:13 PM    The specified file path does not exist.
28    True Image    11/12/2015 8:04:13 PM    The system cannot find the path specified
29    True Image    11/12/2015 8:04:43 PM    Reattempting the operation. Error: Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib.
30    True Image    11/12/2015 8:04:43 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
31    True Image    11/12/2015 8:04:43 PM    The specified file path does not exist.
32    True Image    11/12/2015 8:04:43 PM    The specified file path does not exist.
33    True Image    11/12/2015 8:04:43 PM    The system cannot find the path specified
34    True Image    11/12/2015 8:04:43 PM    Writing full version to file: Daily_E2015-09-19_full_b24_s1_v1.tib
35    True Image    11/12/2015 8:04:43 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
36    True Image    11/12/2015 8:04:43 PM    The specified file path does not exist.
37    True Image    11/12/2015 8:04:43 PM    The specified file path does not exist.
38    True Image    11/12/2015 8:04:43 PM    The system cannot find the path specified
39    True Image    11/12/2015 8:05:13 PM    Reattempting the operation. Error: Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib.
40    True Image    11/12/2015 8:05:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
41    True Image    11/12/2015 8:05:13 PM    The specified file path does not exist.
42    True Image    11/12/2015 8:05:13 PM    The specified file path does not exist.
43    True Image    11/12/2015 8:05:13 PM    The system cannot find the path specified
44    True Image    11/12/2015 8:05:13 PM    Writing full version to file: Daily_E2015-09-19_full_b24_s1_v1.tib
45    True Image    11/12/2015 8:05:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
46    True Image    11/12/2015 8:05:13 PM    The specified file path does not exist.
47    True Image    11/12/2015 8:05:13 PM    The specified file path does not exist.
48    True Image    11/12/2015 8:05:13 PM    The system cannot find the path specified
49    True Image    11/12/2015 8:05:43 PM    Reattempting the operation. Error: Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib.
50    True Image    11/12/2015 8:05:43 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
51    True Image    11/12/2015 8:05:43 PM    The specified file path does not exist.
52    True Image    11/12/2015 8:05:43 PM    The specified file path does not exist.
53    True Image    11/12/2015 8:05:43 PM    The system cannot find the path specified
54    True Image    11/12/2015 8:05:43 PM    Writing full version to file: Daily_E2015-09-19_full_b24_s1_v1.tib
55    True Image    11/12/2015 8:05:43 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
56    True Image    11/12/2015 8:05:43 PM    The specified file path does not exist.
57    True Image    11/12/2015 8:05:43 PM    The specified file path does not exist.
58    True Image    11/12/2015 8:05:43 PM    The system cannot find the path specified
59    True Image    11/12/2015 8:06:13 PM    Reattempting the operation. Error: Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib.
60    True Image    11/12/2015 8:06:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
61    True Image    11/12/2015 8:06:13 PM    The specified file path does not exist.
62    True Image    11/12/2015 8:06:13 PM    The specified file path does not exist.
63    True Image    11/12/2015 8:06:13 PM    The system cannot find the path specified
64    True Image    11/12/2015 8:06:13 PM    Writing full version to file: Daily_E2015-09-19_full_b24_s1_v1.tib
65    True Image    11/12/2015 8:06:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib
66    True Image    11/12/2015 8:06:13 PM    The specified file path does not exist.
67    True Image    11/12/2015 8:06:13 PM    The specified file path does not exist.
68    True Image    11/12/2015 8:06:13 PM    The system cannot find the path specified
69    True Image    11/12/2015 8:06:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib 

To specify another location, click Browse.: ⎂Retry//⎂Cancel//
70    True Image    11/12/2015 8:16:13 PM    Cannot access the path: R:\Daily_E2015-09-19_full_b24_s1_v11.tib 

To specify another location, click Browse.: ⎂Retry//⎂Cancel//: User response: 
71    True Image    11/12/2015 8:16:13 PM    Terminated by user.

0 Users found this helpful

Have you checked the storage folder/disk to CONFIRM that the drive letter is still  "R:" and hasn't changed.

What does your log file display from other dates about the failure?

Most likely, you will need to start over with a new backup task as it appears that the one missing has its own unique V11 number.

http://forum.acronis.com/forum/100416

Perhaps it would help to see a screen capture of your backup task which failed,

plus a capture of the storage folder.

 

Tnx GroverH,

The BU is exactly as it has been for nearly a year.  No drive letter or permisisons changed.  It ran fine using 2014 for > 1 year, then a week later with 2016 Boom!!!...it seems to have blown up.

I will try creating a new BU job.  Unfortunaly this is just on of some 12 BU jobs that have failed with the new 2016, so this is not an isolated example.

The new User interface also sucks swamp water as many of the standard items (virtually the same since versions dating back to the ealy 2000s) are now buried under layers of poop.  The Web/Internet interface is not really helpful when not connected to the Internet.

I will keep working on a solution, as I can not afford to be w/o any BUs beyoud those from a few weeks back made with the 2014 version.

I really do not want to move away from Acronis to yet another BU sw system.

 

 

I wasn't referring to "you changing the task settings"  when I asked you to confirm the drive letter.

I was asking your to confirm that whether the drive letter was changed by Wiindows due to the insertion of other devices such as thumb drives, printers, cameras, etc.

In order for the task to succeed, the target location must be exactly the same (device and drive letter & locations) as when the task was created.

It has been my personal experience that any time you upgrade, you need to start over with all new tasks with different task names and folder names.

My link above in prior post offers some suggestions on how to make your tasks work.

You should be able to make a new backup using a new task and of course, you can always create a bacloup via the TI Recovery CD.

The clone task option can help in the new task creation but be sure and change the task name  and storage location so new and old tib files are inot  in the same folder.

 

I too am having problems with the 2016 version.  I have uninstalled and reinstalled and nothing works.  Started a backup over 12 hours ago and nothing has been backed up yet.  I checked and not a single file has been backed up.  It is though the software is frozen.  I liked the older versions so much better as they did actually work.  I now regret the purchase of 5 licenses because I'm afraid to use it on another computer.  I will look to see if I can find an older version.

I am using Win 7 and bought acronis from recomendations from collegues> This program has been a serious disappointment. When I select the backup, it says the volume is 69 gig which is correct, however it only backs up 34 gig. The all  important User account subdirectories ( folders and files ) are all omitted! USELESS!!!

I think I'm going to ask for a refund.