Upgrade to 11.5 build 43994 from build 38573 failing
I have been trying to upgrade Acronis Backup 11.5 but it keeps failing at "Acronis Backup 11.5 Agent for Windows"
Code: 01058
Line tag: 0xc1180c75befcee62
Message: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
I have tried rebooting my laptop but that hasnt helped.

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Igor Tkachev wrote:Hello,
This type of error is often related to our TIB mounter service. I can't say for sure without a full investigation with our support team, but I can suggest following the instructions in this article and running the installation again.
That didnt help. I ended up with the same error after verifying that tib_mountermonitor ran.
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The option to export the msi didnt exist while trying to do an update but I grabbed the log after the update failed. I have attached the installation log from clicking on "view log".
The error details:
Code: 06442537
Line tag: 0x394351065f8e4b20
Message: Installation error.
Suberror
Code: 01603
Line tag: 0xbd28fdbd64edb8ee
Message: Fatal error during installation
Attachment | Size |
---|---|
310614-123817.log | 2.93 MB |
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Hello Ryland,
Since there can be multiple causes for this issue, let's first narrow them down.
Could you provide an output of the following command?
sc query tib_mounter
Thank you.
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C:\WINDOWS\system32>sc query tib_mounter
SERVICE_NAME: tib_mounter
TYPE : 1 KERNEL_DRIVER
STATE : 1 STOPPED
WIN32_EXIT_CODE : 1058 (0x422)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
C:\WINDOWS\system32>
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