Mac partitions attached to the PC hang "Entire PC" backups in "Calculating time remaining"

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I'm a new Acronis user. I backed up one "Entire PC" to an external, USB HD a few days ago with no problems. When I tried to backup another "Entire PC" to a different external, USB HD yesterday, it hung for literally hours shortly after it started displaying "Calculating time remaining". As others have reported, clicking Cancel brought up a dialog that asked if I wanted to stop the backup. When I said, yes, the dialog went away but the program stayed hung in the same place. When I rebooted the PC and restarted Acronis, it went right back to the same, hung state. I had to uninstall and reinstall Acronis to get it loose from that backup.

It just occurred to me a few hours ago that I backed up the first PC to a disk with only one, NTFS partition on it. The disk I've been trying to backup the second PC to had two, Mac OS-X HFS+ partitions in addition to the one NTFS partition. The Mac partitions don't show up in Windows Explorer so I thought they were completely invisible to Acronis. However, after I changed the backup source from "Entire PC" to "Disks and partitions" and explicitly selected just the PC's system disk partitions, Acronis backed it up with no problems.

I doubt if all the other people who've complained about Acronis hanging at "Calculating time remaining" also had Mac OS-X partitions attached to their PCs but other sorts of storage may result in the same behavior. If you run into that problem, try switching the backup source to "Disks and partitions" and select just the devices/partitions you really need to include.

Sun, 11/01/2015 - 00:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi SVanDee,

Thank you for your feedback!

Please note, that OS-X HFS+ file system is not supported by Acronis True Image 2016 (Windows version). In order to backup those, please download the Mac installation file (available in your Acronis Account).

Here's the list of supported file systems by Windows version:

http://www.acronis.com/en-us/support/documentation/ATI2016/#9480.html

As a further tip, in case of hanged backups, try stopping the trueimagehomeservice.exe process.

(Task Manager -> Select Processes/Details -> Show processes from all users).

In case those hangs happen too often, please contact our support team.

http://www.acronis.com/en-us/support/

We will be happy to help you!

 

Thu, 11/19/2015 - 14:27
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 1

I guess my initial post wasn't clear. I realized that Acronis Windows' version would not backup the HFS+ partitions. I did not expect it to. It just surprised me that the presense of the partitions on the backup disk caused Acronis to hang forever without any explanation. My post was just a suggestion that Acronis might skip partitions it doesn't support or, better, tell the user about them in case the user didn't know they would not be included in the backup.

Thu, 11/19/2015 - 16:38
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 0
Comments: 80

SVanDee

Thank you for your reply.

Your feedback is quite sensible, but this feature has not been implemented, as your configuration is perhaps not among the most commonly used ones.

Nonetheless I will make sure to pass your comments to the development team and they will try to onclude a fix for this issue in the upcoming updates.

Once again, thank you for your input.

Thu, 11/19/2015 - 16:44