Unable to add machine to AMS

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Hi all,

 

I'm getting the following error when trying to add a server to AMS, the server adds fine to license server (same server). I have tried a clean install on both servers with no success. Both server and client are on latest version, I will point out that the management server is on a different subnet if that makes any difference.

 

Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB8195FF;

Module: remote_install_command_addon_vs_39029
Message: Failed to add machine '10.0.5.250' to the management server.

Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84C047;

Module: remote_install_command_addon_vs_39029
Message: Failed to add machine '10.0.5.250' to the management server.

Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84C02D;

Module: remote_install_command_addon_vs_39029
Message: Failed to add machine '10.0.5.250' to the management server.

Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84BF58;

Module: remote_install_command_addon_vs_39029
Message: Failed to add machine '10.0.5.250' to the management server.

Code: 11,337,731(0x00AD0003)
LineInfo: 0x67E2725E54112C8E;

Module: remote_install_command_addon_vs_39029
Module: remote_install_command_addon_vs_39029

Code: 11,337,731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF58C;

Module: management_server_vs_39029
Message: Failed to establish connection.

Code: 262,164(0x00040014)
LineInfo: 0x4D5187F54ACFDB00;

Module: management_server_vs_39029
Message: Authentication has failed.

Code: 197,686(0x00030436)
LineInfo: 0xA3CDB7A26E18C8D9;

Module: management_server_vs_39029
Message: Authentication has failed.

Tue, 11/24/2015 - 15:16
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 3

Can you ping 10.0.5.250 from the management server?

Are your credentials to connect to 10.0.5.250 correct?

Tue, 11/24/2015 - 20:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Jeremy,

This could happen for a number of different reasons, including name resolution, network conflicts, user rights, etc. 

If this is not a domain environment, I would first start by checking to make sure that UAC is deactivated on the agent machine (you can reactivate it after adding). Also make sure that you are using credentials for an admin on the remote machine when trying to add.

Another step you could try is adding the machine from the agent side by going into the Machine Options on this agent and selecting Machine management as described here: http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.5/#…

Wed, 11/25/2015 - 17:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Thanks for your responses,

 

As stated the Management Server and the Licences Server are the same server, I am able to add the licence and communicate with licence server so how can there be a credential issue, DNS, network conflict?

I have attempted to add the 'machine' from both ends with the same result.

The Windows 2008 server I am also backing up added fine (same subnet older agent version).

The 'machine' I'm trying to add is Windows Server 2012.

User account is a local adminstator account and the same username on both the 'agent' and the 'server', they also have the same workgroup name as they are not part of a domain. This is also the account I use to adminster the servers so yes it has full admin rights.

 

Any other suggestions appreciated.

Sat, 11/28/2015 - 13:58