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True Image 10 Won't Restore

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I finally needed to use this product.  My computer died so I got a new one.  I installed TI 10 on the new computer and went through all the steps to do a full drive restore from my portable backup drive.  At the end of the process it says  it has to reboot.  After I say OK, the screen says "Starting Acronis Loader..." for about seven seconds.  Then, it shows the Acronis logo at the top left and under that says "Loading, Please Wait..." for about fifteen seconds.  Then, for just a flash, I can see a box that says "Analyzing" something before the computer just boots to it's unaltered state.  What am I doing wrong???

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If the Image you're trying to restore is from the old computer that died, then even if you got the Image to restore successfully on the new computer, chances are it isn't going to boot because of the new hardware, especially the different video card. 

To restore to different hardware you need to have the Universal Restore extra cost add-on for the Workstation version of True Image.  There is no UR for the Home version.

I second DwnNDrty's comment, except as an ATI 10 (Home?) user, you're very unlikely to have the extra-cost add-on he refers to.

If you installed ATI 10 onto your new machine, it will have already had a working (Windows) operating system. You don't say what the drive is (C partition?) but If you do a full restore from the backup, there's a chance to overwrite the OS. Perhaps ATI won't allow this to happen. As you might imagine, I'm unable to test this myself.

Generally, following the installation of a clean OS (or purchase of a new machine), you'll need to do a fresh reinstall of all applications (like ATI 10, for example) and restrict recovery only to your personal data files. I don't have ATI 10 but ATI 11 allows you to choose which individual files or folders to recover from the archive.

Hope this helps.

Martin

Thanks, but if I only wanted to recover my data files I wouldn't have bought ATI.  The real value for me was to recover program files so I don't have to search for old discs, Microsoft Office etc..

@David - In fairness, to ATI, you're on a new machine. It will very likely have new drivers, different chipsets, etc. If you try to overwrite the OS with inappropriate drivers and configuration data, you're likely just to brick your machine. On the other hand, ATI would have performed well if you'd had to replace your C drive after a disk crash, which is an all-too-common scenario.

There's no workable solution to your problem other than to laboriously reinstall the applications EXCEPT possibly those that don't touch the registry AND don't leave drivers in the \WINDOWS directory (or subdirectories). Yes, it's a pain.

Martin

Well that ****.  They don't market the thing like it's only to protect against a drive crash, they market it as the saviour for a computer crash!

David, it is impossible to seperate installed applications from a system and simply transfer them to another machine, it just doesn't work like that. Once installed the application shares the registry with the operating system, interwoven together with the systems configuration. So on a new or clean windows system any application must be installed, it cannot be copied across from somewhere else.

As mentioned above the Universal Restore software can migrate a system to another machine but that is still with a full system, not just application software.

I have no idea what any of that means, but they say (In plain English and not "tech-speak"):

Acronis True Image Home 2009 complete PC protection: back up your entire PC, including the OS plus your data, applications, pictures, video, financial documents, settings and everything!

Acronis True Image Home 2009 is an award-winning backup and recovery solution for a good reason: it protects your PC after just one click and allows you to recover from viruses, unstable software downloads, and failed hard drives. Create an exact copy of your PC and restore it from a major failure in minutes, or back up important files and recover them even faster.

Don't see any disclaimers here about the "registry".

Have you tried restoring the TI 10 image with TI 2009? It may have new enough drivers for the new computer.

There's still no guarantee that it will boot successfully, but it's worth a try. If it does boot and you have a version of Windows that needs to be activated, understand that if it's a brand-name OEM version, it won't activate on a different computer. Even a Microsoft OEM version may not because they're linked to the original computer.

I hope you've made an image of the new drive in the new computer so you can easily revert to it if needed.

David Plunkett wrote:

I have no idea what any of that means, but they say (In plain English and not "tech-speak"):

Acronis True Image Home 2009 complete PC protection: back up your entire PC, including the OS plus your data, applications, pictures, video, financial documents, settings and everything!

Acronis True Image Home 2009 is an award-winning backup and recovery solution for a good reason: it protects your PC after just one click and allows you to recover from viruses, unstable software downloads, and failed hard drives. Create an exact copy of your PC and restore it from a major failure in minutes, or back up important files and recover them even faster.

Don't see any disclaimers here about the "registry".

Tech-speak? Even if you don't know what the registry is I make it quite clear that what you require can't be done easily. A very limited number of applications and their settings can be extracted and backed up seperately such as email programs but by no means all applications. I'm not responsible for what Acronis claim but it seems very clear to me that they refer to the back up and recovery of 'your PC', no where do I see it saying 'and transfer it to another PC'.

See this thread, it may help

Thanks, I appreciate all the help/suggestions.  I guess what I mean by "Tech-speak" is that it's clear the people posting here are operating at a higher level than me when it comes to computers.  I've heard of the registry but have no idea what it is or does, nor do I want to know.   If you ask your wife/girlfriend, sister, uncle, friend (not the techie one, the one who sells cars or does accounting) they won't have any idea what the registry does either.  My point was really just that about 95 percent of the population would have expected, by the way this thing is marketed, for it to do what I thought it was going to do.  Thanks, though!

You are very welcome. I do understand that it must be very frustrating when a product doesn't do what you thought it would and it isn't easy to know how much knowledge or experience others have until a few posts have been exchanged.

Glad that other thread was of some help.