Hello UDaMan,

Thank you for using Acronis Products

The BSOD can be caused if there any USB devices attached when you install the program or there are some card readers installed. Disconnect any USB devices and also do the following:

• Open Device Manager and delete card reader devices
• Delete filter.sys file from Windows\System32\drivers
• Disconnect the card reader
• Reboot the computer
• After the system boots up, connect the card reader back and choose automated device installation for the newly found hardware. Windows will use its own drivers for the card reader and the issue will disappear.

I do have a card reader, but cannot find the device in Device Manager. I'm sure it is one of the USB devices, as it connects to a USB port. Also I do not have a filter.sys file in Windows 7 RC. I have an scfilter.sys.

Is it possible there could be a problem with the IDE device driver?

My Gigabyte board uses a JMB36X Standard Dual Channel PCI IDE contoller. I know once Windows Update replaced this with a new version and the system crashed. I had to revert to the original driver that came with the board to get it to work. I only have one IDE device (a DVD/CD drive) as everything else is SATA including a second DVD/CD SATA. I could disconnect that as well if you think it could be a problem.

Thanks

Hi UDaMan:

I have a similar issue but with a machine that was running Vista SP2 and Windows 7 RTM.  I will have more info on my thread to support.

Matthew

Well,

I removed the card reader from Disk Devices (had to do individually for each one SD, MMC, CF etc) and pulled the Reader USB connector off the motherboard.

I could then install 11105 and was able to reboot WITHOUT the BSOD.!!!

I am afraid to reconnect it.

Did not do anything with the IDE device.

Dmitry,

As soon as I plugged the USB card reader back in got an immediate BSOD.

I would like to use it if possible.

Any other suggestions?

Dmitry,

Having the same issue with Dell T3500 6MB Vista Business SP2 x64. Would you let us know when this card reader issue is resolved?

Hello all,

Could you please try to install the program without external devices (card readers) attached, and attach (turn on) them after the installation? Please let us know the results.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Alexander,

I did the following: 

System restore to a point prior to Acronis 11105 upgrade, this got my system booting.

Powered down the system and physically disconnected the card reader (Dell internal card reader)

Ran device manager showing hidden devices

Deleted card reader disks

Deleted card reader generic volumes

Deleted card reader shadow volumes

Card reader USB devices

Reinstalled B&R 10 V11105

System boots normally (multiple times)

Powered down

Connected card reader

Booted - BSOD

Powered down

Disconnected card reader

Booted normally

 I also have card reader issues. My Epson MX400 printer with built in card reader causes a BSOD when powered on either prior to boot (as bootup occurs) or after I am in the OS. I have tried to different USB internal card readers and both of them cause the same issue when plugged in. I have done upgrade installs, clean installs and everything else I could think of.

I have an ASUS P6T motherboard using BIOS build 0603.

These issues occur with the August 20 2009 build release of Acronis Backup and Recovery whether with or without Acronis Universal Restore.

Hello all,

John, thank you very much for the investigation and detailed description!

Could you please let us proceed with this issue and investigate it more thoroughly?

Please do the following in order to collect the information:

- Download the file;
- Run the downloaded file
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description (the same you provided above) of the actions taken before the issue appears and the link to this thread + the picture of your BSOD. We will do our best to investigate the problem and provide you with a solution.

Trevor, could you please let us know the contents of BSOD? Are they the same we mentioned in this thread? 

Thank you all for your cooperation and understanding!

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

Alexander,

Collecting more information is useful, but in these circumstances we know the culprit file and how to reproduce it.

It only requires the Snap.api and a card reader.

I hope some of the progrmers are working on this now and not still collecting data. I reported the problem as soon as the update came out.

Thanks

After discovering this problem the hard way, and disconnecting my internal card reader and rebooting, I unistalled ABR10 11105 and after plugging my card reader back in, BSOD.  This persistend on reboot, even with the product totally removed.  Then I deleted snapman.sys and no more problems even with the card reader attached.  I tried reinstalling withou the drive and had the same BSOD once I rebooted the second time after attaching the card reader.  The culprit is surely snapman, it is not snnapapi because it is the same verision as in 10287.  This is totally repeatable with the same results.  This is on Vista32 SP2 and Windows 7 RTM.

Seems pretty straightforward and wonder why there is no waring in the release notes for 11105. 

Hi StevenB:

You are correct, the file that is causing the problem is the snapman.sys file (which I stated and Acronis has known was the file causing the problem since the 24th when I posted regarding this issue at: forum.acronis.com/forum/3275  .  In a previous post I gave a link to the SnapAPI Module (which snapman.sys seems to be a part of) that explains what snapman.sys does a little better: kb.acronis.com/content/1512

I also experienced the issue on Vista and Windows 7 (yours seem to be 32 bit, mine were 64 bit). This is a big issue, I hope Acronis will get this fixed soon before more people suffer from Acronis' lack of  proper testing.

Matthew F.

Hello all,

Thank you for the feedback.

Our QA team is testing the issue. We can expedite the process. Could you please let me know via PMs the following information:

1) The exact model of your card readers;

2) The exact title of the product and the build number;

3) Was the memory card present inside the card reader during the system crash, or was the card reader empty?

Thank you.

Hello Mr. Oleg Lee,

do you need mine, too? It regards to this Thread: http://forum.acronis.com/forum/3336

and is happening on a Windows XP SP3 (32-Bit fully patched)

Niko

Please let us know when you release a fix so I can start using Acronis again. This issue has caused me to take a serious look at Windows 7 Backup and Restore which I would never have considered if Acronis Backup and Recovery worked properly.

Hello all,

Thank you for using [[http://www.acronis.com/enterprise/ | Acronis Corporate Products]]

Niko,

If you send the requested information to us, it will be greatly appreciated. 

Trevor,

We are creating Update 1, I hope it will be released soon, but the exact date of the release is unknown.

Thank you.

Hi Oleg:

I've sent you a PM with my card reader information. I forgot to reply to question 3:  It didn't make any difference if there was anything in the reader or not (I tried it several ways).

Matthew

Oleg,

I sent you a PM also with this info.....

1) The exact model of your card readers
Lexar Professional UDMA Dual-Slot USB Reader
http://lexar.com/readers/pro_udma_dualslot.html

2) The exact title of the product and the build number;
Acronis Backup and Restore 10 Workstation Build 11105
Acronis Backup and Restore 10 Workstation Advanced Build 11105

3) Was the memory card present inside the card reader during the system crash, or was the card reader empty?
Both, it didn't matter
 
I also tried installing Backup and Restore with and without the card reader attached and that didn't matter either.

EDIT: My OS is Vista x64 Ultimate with SP2

My reader is:

Rosewill RCR-102 52-in-1 USB 2.0 3.5" Internal Card Reader w/ USB port  purchased from Newegg

I have the same problem on a machine with WIN7 and latest version of Acronis Backup and Restore 10 Workstation Build 11105.

Windebug told me that the BSOD was caused by snapman.sys.

My Card Reader is:
TEAC 3.5'' 1.44MB Floppy incl. 7in1 CardReader USB

During Crash CardReader was empty.

snapman.sys of True Image Home 2009 doesn't cause a crash!

Please tell me waht to do now!

Juergen

Hi,

i have an ULTRON 75-in-1 CardReader. ItemNr. 42565

Here is the link to the Company: http://ultron.de/v1/produktansicht.php?kid=d10946c8f66be85a39b78a17df688654&WGType=Card+Reader%2BWriter&artnr=42565&l=de
There was no Card in it and it doesn't matter at all.

This small thing is just attached to my Mainboards USB-Port and needed no installation at all. It worked right out of the box.

I also had called the CustomerSupport. They took all my Data and opened up a case. But for now I can not use Acronis...

Niko

I also ran into this issue today with win 7 RTM, i have an internal card reader in my system on x64..

So there is no real current fix for this other than to either remove the card reader or remove acronis 10..

I really was hoping for a solution for viewing existing acronis image files in Windows 7..  (and also universal restore), which this promised..

No cardreader atteched, only one USB-HDD. Same issue occored on Dell T5400 Workstation with Acronis BR 11105 (German).

Also can not start the Acronis Report Tool -> BSOD

Similar issue.  No card readr. Using trial version Workstation Advanced 11105. License still good for few more days.  First I had BSOD during the first install.  Not all components installed on first attempt.  Repair didn't work as the services were not registering/starting.  Had to uninstall, repair and run installation again.  Then all components installed and was able to connect to local host from console.  I set up a task and schedule, selecting local C: drive and destination of back (also a local drive).  Kicked the task off manually and within about 1 to 2 minutes my system rebooted.  On the start-up my pc got as far as starting to load windows then it rebooted again.  The second time it went to the log-in screen and I was able to log in with no problem.  Detail on task is Status: Error.  Nothing ran.  If I start it again the same process occurs.  I hope this can be resolved as I am waiting to purchase.  Is it possible to get extension on trial license to continue troubleshoot?

Log Entry Details
Type:          Error
Date and time: 9/1/2009 8:04:31 PM
Backup plan:   Backup 8/31/2009 9:14:44 PM
Task:          Simple backup task
Code:          11,863,304(0xB50508)
Module:        181
Owner:         Acronis Agent User
Message:      
  Task 'Simple backup task' failed: 'To complete execution of the running task a machine restart is required.
Additional info:
--------------------
Error code: 4
Module: 143
LineInfo: 600f7166ce397ee5
Fields:  IsReturnCode : 1, $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: To complete execution of the running task a machine restart is required.
 

My System:
Vista Ultimate 64 bit

Intell Core 2 Duo

GA-EP45-UD3P - 6gig RAM

system partition is Mirror

USB external drives attached

eSata drive attached

No card reader installed.

USB keyboard/Mouse

Hello all,

Thank you for the provided information, it was really helpfull.

We have reproduced the issue, and our developers have found the exact reason. In some words, the program fails to initialize some kinds of USB devices. The fix will be available in the next update of the program. We have requested a fix that can be applied without waiting for the next build.

Thank you.

Oleg,

Thanks for your attention to this issue.

The new forums seem to even better supported than the old. This is a win win situation for the customer and Acronis.

I am also having the BSOD issue on a Dell PowerEdge 2950 running Win2k3 Server (also a domain controller) with no card readers installed. To my untrained eye, it would appear that this issue is not specific to systems with card readers. We removed the 11105 agent to resolve the issue, however, even though the services have been removed, we received an error that the uninstall failed and it still shows the agent in Add/Remove programs.

So far, tech support has suggested that we activate Dr. Watson and reproduce the issue so we can send in the dump files.

Yes, they would like us to intentionally crash our domain controller.

Oleg, do you have any better suggestions for resolving this issue?

I have the same issue win Windows XP Sp3.  Waiting for an update...

Oleg,

What does this mean specifically?  "some kinds of USB devices" do you mean the controller devices or the physically attached devices?  Is there a list?  Can we come up with a workaround?  Is it a matter of running the product without certain devices installed?  Installing the product without certain devices installed? Or is it a controller issue and will not work period given specific motherboards.  Can we get some more detail as to how the developers were able to recreate. etc.  What is your guessimate as to a fix release date.  Are we talking days or months?  It would be nice to know if I should wait (without doing backups) or move on to another product.  It is great that the developers jumped on the issue and seemed to be able to replicate it but, where do we go from here besides, they will fix it.  Basically the product doesn't work right now. 

Thanks

Hi Oleg,

we have a severity one problem. Many users cannot use this product. This means in my mainframe world every resources are dedicated to solve this problem. I guess this is a case for hours not for days, or can we help! Please give us a time frame when we can expect a solution for snapman.sys driver.

regards Toni

When is this fix going to be available?  I cannot use my blackberry etc.... with out crashing my PC.

Possible Fix!!?

XP Sp3 Workstation without Acronis Installed
Installed Acronis Agent from ABR 11105, rebooted no problems with usb mouse
Bought a usb card reader (ugt-cr925), plugged it in while in windows, installed and BSOD
Removed the card reader and booted without a problem

Acronis sent me a file for diagnosing my Wake on LAN problem called AcronisInfo.exe and before running it I should install this other file SnapAPISetup380_official.msi which they said "is responsible for all the Acronis operations under hard disk drive in Windows".
I thought I would try installing it on the workstation that's crashing since I read about snap.dll problems early in this thread.  Workstation is once again solid, no crashing whatsoever. 

I'm attaching the msi file so someone else can verify.

Yes!!

Worked for me. No more BSOD. Have reconnected my usb card reader.

Hopefully we can hear officially from Acronis that this is sanctioned.

Sorry folks, this did not work for me.  It replaced the snapapi.dll, but the snapman.sys which is the culprit in my case, is still there.  So when I rebooted I got the BSOD.  I replaced the 11105 snapman with the previous version, and it no longer has BSOD.  I don't know what effect the 10800 snapman.sys has.

If anyone can shed some light on this, it would be appreciated.

You are right. While I get no BSOD on reboot I notice only the USB port works on my card reader. All of the readers are disabled in Device Manager and if I try to have Win7 RC search for the device driver it will BSOD. So it is not fixed.

Hi,

the SnapAPISetup380_official.zip didn't solve my problem. It's difficult to understand why acronis takes so much time to solve this proplem.

regards Toni

Try this (Version 3.8.468) - Works for me

Hi,

i just purchased 4000 Acronis B&R WS licenses for my company so i can migrate my companys software to Windows 7.

The first version (10.273) i got from Acronis was ok (for testing purpose). After i installed i realised pretty fast that its far away from user friendly but well... I was shocked cause our last version we used was True Image 10. We had been told that this product is the only way to get 4000 licenses installed the way we like to, so we had no real choice.

After i installed the last update i received from acronis i was shocked again. (Build 11105) I installed it on our brand new Windows 7 Professional (German) test machines and got a BSOD. Now i found this thread analysing the reason and i have to say it would have totaly ruined us if we would deliver our software to about 3000 of our external employees using Windows Vista. All of them have different notebooks. If you know about such problems i would rather prefer an information about serious problems like this instead of losing my job.

I had a BSOD with the following machines:
FSC Esprimo Mobile D9500 - Windows 7 Pro DE x86 (11105)
FSC Esprimo Mobile D9510 - Windows 7 Pro DE x86 (11105)
FSC S7120 - Windows 7 Pro DE x86 / Vista Business 32Bit (11105)

I did not try the other machines since i had the same problem on all 3 notebooks. We are using build 10273 now again. Hopefully it does not cause the same errors.

Greetings

Stefan Gersdorf

This one seems to work for me.

Card readers working

Acronis B&R working.

No BSOD !

Thanks Karl

HI,

finally the BSOD is disappeared. Acronis B&R working.

For my it took long for the solution.

thanks and regards

Toni

Jürgen Karl wrote:

Try this (Version 3.8.468) - Works for me

This Version fixes the BSOD prob for me also. Thx for the fix!

Version 3.8.468 works with our test machines too. Thanks Mr. Karl! :-)

Great news!  Just waiting to hear from Acronis now.

This one works for me too!  Thanks.

Hello all,

Yes, SnapAPI update fixes this issue. We have published general sequence of actions here.

Thank you.

This fixed our machines also.

Yes, Once the product (111005) gets installed, immediately update to the latest build of SnapApi 468 and it would work without any errors.

Just be aware that the installer does NOT update the WinPE files ABR10 installs. You need to do that manually or you'll get the same BSOD when using WinPE and usually the WinPE stuff is only used in emergency cases. I doubt you want to be facing BSODs from a "emergency boot disk"...

Also keep an eye on Disk Director after the fix. For me its not working any longer.

You are absolutely right.

Disk Director is dead with the fix.

It's like Acronis keeps shooting itself in the foot!

Maybe we will get a solution before Christmas.