Sync Fails due to Cloud Server being unavailable

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 21
Comments: 36

I recently upgraded (from ATIH2013) to TI2016.

Initially everything worked OK.  However for nearly 1 week the "syncs" between my 2 local PCs (both on home network) have failed due the the cloud server being unavailable.

The error message is: 

ssn: E218C4ECADA5D0E4FB85C7D620FBAD02.alpha
rqst: 3a3d331d
date: December 13, 2015, 17:58:39 (UTC)

I use the cloud for online backups and these are working OK and I can access the files on the Acronis server.  It's only the server for the "sync" service that seems to have a problem.  I would not be posting this if the server had just been down for a day or so.  It just seems odd it should continue for so long.

Sun, 12/13/2015 - 18:00
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 21
Comments: 36

In case anyone else has this problem this is how I solved it.  I deleted the sync (it was NOT the default one) and re-created it on one of my PCs.  I then re-joined this new sync from the other PC.  This worked straight away and there was no problem connecting with the Acronis cloud server.

So the message that the Cloud server was unavailble seems to have been wrong.  More likely something in my sync got corrupted and that prevented it connecting correctly.

Wed, 12/16/2015 - 08:11